As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Vicki Love Upgrade questionClosed   Amelia   Updated February 23, 2024 at 7:16am   4 Most recent comment from Marko Davidović:Hello again Vicky,No not at all everything will stay the same. I will send you instructions on how you can achieve that.Once purchase remove theold folder so that you do not confuse it and then you ca ... Francesca Kendall different banks for different locationsClosed   Amelia   Updated February 23, 2024 at 7:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At this time you can only use one account for each payment method. So all payments from S ... Jamie Pond Setting up booking slotsClosed   Amelia   Updated February 22, 2024 at 7:43pm   4 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Mike Sutherland Customer ticketsClosed   Amelia   Updated February 22, 2024 at 3:31pm   12 Most recent comment from Stefan Petrov:Hello Mike,Apologies, but when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questi ... Oisel Create an invoice after paymentClosed   Amelia   Updated February 22, 2024 at 3:07pm   2 Most recent comment from Stefan Petrov:Hello Oisel,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, you can send the invoices with WooCoomerce and you can find ... Nael Hide prices when it is Zero or write Quotation instead of "Free" on front office (view from customer side).Closed   Amelia   Updated February 22, 2024 at 1:03pm   6 Most recent comment from Stefan Petrov:No problem, Nael.You are welcome!Let us know if you have any other issues or questions. Francesca Kendall New style Catelogue has errorClosed   Amelia   Updated February 22, 2024 at 12:51pm   9 Most recent comment from Stefan Petrov:Hello Francesca,It's not that it cant be used, but just need to check why the booking form is not displaying properly. You can also provide the staging site, so i can check with the developers, ... Rogerio Martinez Roles SettingsClosed   Amelia   Updated February 22, 2024 at 12:48pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not lock this option at this time.In light of this, we encourage you to kindly c ... reg viguier bug notificationsClosed   Amelia   Updated February 22, 2024 at 12:16pm   6 Most recent comment from Stefan Petrov:Hello reg viguier,Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,  FTP credentials, and the database access ( Either link with credentials for PHPMyA ... Barad Dediashwili Please don't make the Events Calendar be goneClosed   Amelia   Updated February 22, 2024 at 11:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You misunderstood us. The old booking form 1.0 are outdated but our developers are working already on a new 2.0 events calendar feature that should be im ... Tyson Irby Notification Design CustomizationClosed   Amelia   Updated February 22, 2024 at 10:50am   12 Most recent comment from Uroš Jovanović:Hello Tyson,Yes, tags are not supported in the Amelia notifications as we are using a third-party library that does not support them.Please let me know if you have any other questions. Christoph Schwinghammer Random AppointmentsClosed   Amelia   Updated February 22, 2024 at 10:45am   8 Most recent comment from Marko Davidović:Hello again Christoph,Of course, no problem you can download it from this link https://we.tl/t-MLWjAohUCcHope this helps.We wish you all the best and hope you have a wonderful day ahead.  Robert Pothier Layout of categories vs servicesClosed   Amelia   Updated February 22, 2024 at 10:25am   22 Most recent comment from Marko Davidović:Hello again,Thank you for bringing this to our attention. It appears there might have been a misunderstanding initially, and we appreciate your patience. Your suggestion is indeed valuable, and I will ... varia bonora google meetClosed   Amelia   Updated February 22, 2024 at 9:24am   11 Most recent comment from Stefan Petrov:Hello varia,So great to hear that! I'm glad that i could help.Of course, let us know if you have any other questions or issues.Have a nice day! Jon RefundClosed   Amelia   Updated February 22, 2024 at 9:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a r ...