As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

CARLOS ATRISTAIN Urgent: Booking Error "Error: Time Slot Not Available."After Amelia Plugin Update (Version 7.3)Closed   Amelia   Updated February 19, 2024 at 6:19am   20 Most recent comment from Marko Davidović:Hello again, We kindly ask you not to comment on other people's tickets if you have no advice on how to help any user because we don't want to disturb other users because they will receive a ... Paolo Frulio Free Service for each employeeClosed   Amelia   Updated February 19, 2024 at 6:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There are no such restriction Amelia. In light of this, we encourage you to kindly cons ... varia bonora Step-by-Step Booking FormClosed   Amelia   Updated February 19, 2024 at 6:16am   4 Most recent comment from Marko Davidović:Hello again, I understand and In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com ... Jose Damián Romero Wp RocketClosed   Amelia   Updated February 19, 2024 at 6:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option ... tom needham Customer PanelClosed   Amelia   Updated February 19, 2024 at 6:10am   6 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for sharing this with us and hopefully this help Tom with his question. We wish you all the best and hope you have a wonderful day ahead.  Matthew Events not saving or updatingClosed   Amelia   Updated February 19, 2024 at 6:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... Michael Time Changing When Employee Is UpdatedClosed   Amelia   Updated February 19, 2024 at 6:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In role settings admin please try and turn off option called Booking Time Slots will depend on the service duration  Try this out and let us know how ... Bryan A Hamilton Multi SiteClosed   Amelia   Updated February 19, 2024 at 6:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set up multiple locations in two ways. 1. If, for example, you have a physical and an online location and you want the employee to work at both l ... Michael Woocommerce Link - Back End Appointment CreationClosed   Amelia   Updated February 19, 2024 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Perhaps, you can try payment from link option. This way you create a booking but they get a link where they need to pay this through WooCommerce. You can ... gabriele cataudella Prenotazione / fascia orario non disponibileClosed   Amelia   Updated February 19, 2024 at 5:08am   5 Most recent comment from Marko Davidović:Hello again. You are trying to book in the past and this is not possible you are trying to book on the 16th for 14th. If you find any issues in the future please let us know so that we can take a clos ... Julie Falatko Appointment calendarClosed   Amelia   Updated February 17, 2024 at 10:55am   8 Most recent comment from Uroš Jovanović:Hello Julie,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Robin Automatic Refund of PaypalClosed   Amelia   Updated February 17, 2024 at 10:50am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, automatically refunding a payment via PayPal when a user cancels an appointment in the customer center is not possible. This process can onl ... Chris Roynon activationClosed   Amelia   Updated February 17, 2024 at 10:48am   2 Most recent comment from Uroš Jovanović:Hello Chris, I will respond to this ticket as well as the other one. For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install ... Marcos Silva Jorge WpRocketClosed   Amelia   Updated February 17, 2024 at 10:42am   12 Most recent comment from Uroš Jovanović:Hello Marcos,I have just checked and you will receive your money back as soon as possible.Please let me know if you have any other questions. Acceleralia Usin Amelia appointments and events plugin in diferents webpages but in the same domindClosed   Amelia   Updated February 17, 2024 at 10:33am   8 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from th ...