As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Farouk Events not showing in Calendar View in adminClosed   Amelia   Updated February 14, 2024 at 5:38pm   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.The integration with Google Calendar is also supported for events in Amelia, so employees can have their events in their calendars as well. In order for ... Ramon MIPS issues when booking a single room, every other rooms for the same time slot are blockedClosed   Amelia   Updated February 14, 2024 at 4:22pm   17 Most recent comment from Uroš Jovanović:Hello Ramon,I cannot see how you set up rooms on your website as you only have two employees and no locations.Please let me know how you set uo rooms.Looking forward to your reply. Mārtiņš Adding new language in loco translateClosed   Amelia   Updated February 14, 2024 at 3:04pm   8 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for clearing that up.I have passed this to our testers to check this out.In the meantime, please let me know if you have any other questions. Benoit Lamaury Custom fiels for PackagesClosed   Amelia   Updated February 14, 2024 at 2:00pm   4 Most recent comment from Stefan Petrov:Hello Benoit,Unfortunatelly, once you make a package with services, it will be visible on the front end, once the customer chooses the service that is a part of the package.  You can only hide the s ... Louise Cook Time slots appearing in booking system although time is booked outClosed   Amelia   Updated February 14, 2024 at 12:52pm   11 Most recent comment from Uroš Jovanović:Hello Louise,Glad to hear that the issue has been resolved.I will have this ticket closed now. jeremy activationClosed   Amelia   Updated February 14, 2024 at 12:51pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for purchasing our product, and for reaching out to us. The reason you can't insert your purchase code is that you still have Amelia's Lite version installed. Please u ... Jaramey Ham Calendar Will Not LoadClosed   Amelia   Updated February 14, 2024 at 12:47pm   4 Most recent comment from Marko Davidović:Hello again Jaramey,This is not related to price something else changed. No we can not see the booking form at allFor this still the same solution applies and works in 99,9% of casesPlease check thes ... Marina Downgrade Elite to ProClosed   Amelia   Updated February 14, 2024 at 12:34pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not downgrade but you can cancel this license so that it does not renew from you ... Mārtiņš Only 1 string from front end is not translatable trought Loco translateClosed   Amelia   Updated February 14, 2024 at 11:17am   8 Most recent comment from Stefan Petrov:You are welcome, Mārtiņš.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! arl0ng administrator to schedule an appointment at any timeClosed   Amelia   Updated February 14, 2024 at 10:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can set several locations in employee work hours and during those hours you can choose locations but outside employee work hours you can book this emp ... lorenzo carpagnano Work hours & BreaksClosed   Amelia   Updated February 14, 2024 at 10:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is not correct setup you can not just place breaks you need to set work hours in employee modal in work hours this. So you can use breaks like thisOr ... Elena Shortcode multiplyClosed   Amelia   Updated February 14, 2024 at 10:15am   6 Most recent comment from Stefan Petrov:Hello Elena,Unfortunatelly, there is on option to configure the location to be indicated in the employee's name. In the first step, the customer can either choose the service, employee or locatio ... Jermon Green Display booking flow for specific eventClosed   Amelia   Updated February 14, 2024 at 10:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia can only exist in WordPress environment so you can create a page for that one event using our shortcodes for example Amelia Shortcodes and Front-e ... haytham user already exists while its notClosed   Amelia   Updated February 14, 2024 at 10:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If Amelia shows this error then this mail must be in use. Please check WP users for this mail if you do not find it in Wp or in Amelia you will need to se ... Lucy Jayne Brown I cant update to proClosed   Amelia   Updated February 14, 2024 at 9:55am   17 Most recent comment from Uroš Jovanović:Hello Lucy,But how does WooCommerce relate to the notification templates that you have shown in your screenshots?Please check the following article on how to set up WooCommerce.Let me know if that ...