As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ethan Bird Format on Event Calendar View (Stripe)Closed   Amelia   Updated February 29, 2024 at 7:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This could because your theme overrides our styles for example. Can you please send us link form that page so that we can take a closer look?Looking forwa ... Aydinhan Pop-Up ButtonClosed   Amelia   Updated February 29, 2024 at 7:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not sure what the issue is since we went on your site and we can see that popup works. We are sending you a video from your site in attachment and you can ... Aloha Buffer time on planningClosed   Amelia   Updated February 29, 2024 at 6:58am   2 Most recent comment from Marko Davidović:Hello there Julien, Thank you for reaching out to us.We can forward the request to the appropriate sector but we can not make any promises also we encourage you to kindly consider submitting this val ... James Ingmire Amelia Event Shortcode (what to add for spaces)Closed   Amelia   Updated February 29, 2024 at 6:54am   4 Most recent comment from Marko Davidović:Hello there James and Elena, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I ... Christian Hernandez Need address addedClosed   Amelia   Updated February 28, 2024 at 3:33pm   4 Most recent comment from Stefan Petrov:Hello Christian,Uros is out of the office, i will fill in for him.Unfortunatelly, we can't suggest any coders and this would require customization. We do not do customization at this moment, but ... Audrey Mertens Customer Panel notificationClosed   Amelia   Updated February 28, 2024 at 1:29pm   8 Most recent comment from Stefan Petrov:Hello Audrey,I see now. The WordPress email is sent by default, unfortunatelly, it can't be changed. We can only edit the notifications template when it comes to Amelia. Please feel free to sear ... Stefan Stax Modifying the default colorsClosed   Amelia   Updated October 31, 2024 at 1:31pm   3 Most recent comment from Dompi Hermans:Hi! I have the same question as your Q1. How can I adapt the default blue to another #color .. Thanks! Isabella Allen frontend calendar display customizationClosed   Amelia   Updated February 28, 2024 at 11:22am   10 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently, this feature is not built-in in Amelia at this time. We can not push some feature development based on one customer or event 20 since we have features that has 5 ... Alexander Pusachev appointmentClosed   Amelia   Updated February 28, 2024 at 10:42am   3 Most recent comment from Stefan Petrov:Hello Alexander,Thanks for letting us know that you were able to find the solution.Should you have any other questions or issues, feel free to ask.Have a nice day! Daniele Private service and price by periodClosed   Amelia   Updated February 28, 2024 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Daniele,Thanks for reaching out to us.Please, find the answers below- Is it possible to create a service that can only be booked by the administrator and not by site visitors?Unfortunatelly, by ... Tim Schneider Outlook CalendarClosed   Amelia   Updated February 28, 2024 at 10:29am   32 Most recent comment from Aleksandar Vuković:You're welcome, Tim (or, should I say Alexander), glad I could be of assistance!You can log into our store and submit a refund request through there. I'm adding the article about it below.I ... Victor Faury What happens if two people book the same slot at the same time?Closed   Amelia   Updated February 28, 2024 at 10:16am   6 Most recent comment from Marko Davidović:Hello again Victor,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Roshan Crasta Plugin not displaying as it shouldClosed   Amelia   Updated February 28, 2024 at 9:51am   3 Most recent comment from Roshan Crasta:yes forgive me for reposting this here but it seemed like it was a different issue since I didnt hear from Uros. Florent Cannot access to the booking catalogueClosed   Amelia   Updated February 28, 2024 at 9:49am   6 Most recent comment from Stefan Petrov:Hello Florent,I guess "hotjar" shouldn't be a problem, but you can try disabling it and see if it works.We usually recommend users to check with the hosting provider if they are able to lift the ... saidani full width widget mobileClosed   Amelia   Updated February 28, 2024 at 9:21am   2 Most recent comment from Stefan Petrov:Hello saidani,Thanks for reaching out to us.According to the screenshot, i can see that you have an event list already configured. For the step-by-step booking form, you need to a different shortcode, ...