Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi. I have just updated to the new customer panel and have noticed an issue with the information about the package.
One of our packages has a total of 2 appointments which can be booked for 6 services. This means, that customer will choose which 2 services they want to take.
It is showing 0/12 Appointments Booked insteadd of 0/2 appointments booked right under the duration information. When clicked on each services is shows correctly, 0/2 Appointments booked.
Looks like the total appointments are being multiplied by the number of service in the packages because our other package for example contains 5 total appointments for 6 services and it says 0/30 appointments booked.
Please see screenshot attached.
Also, is there a way to remove the "Warning" about the expiry. The expiry warning is visible from day one the package was purchased but the package expires after 2 motnhs so is clearly there is no need to count down days this early. I would either like to disable this warning but wasn't able to find the option for it, or make this warning show if there is 10 days or less left for the package duration.
Attached files: Snip - Pilates Vibes - My account.png
Snip - Pilates Vibes - My account (2).png
And more thing.... When trying to book an appointment from packages no matter what service is chosen, what time slot or what employe it always gives "Time slot unavailable" message. See screenshot. When I changed back to the old customer panel, everything works fine.
Attached files: IMG_5260.PNG
And one more issue after the update.... Booking an appointment from a package through admin backend doesn't not save... We click save, but the booking screen stays open and doesn't save the booking
Hello Andzelika,
Thank you for bringing these issues to our attention following the recent update to the customer panel. Let's address your concerns:
In regards to the other two issue, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros, thank you for your reply. I will get back to you later with the credentials to the staging site because we have other severe issue with amelia and woo that needs to be sorted first. Thank you.
Hello Andzelika,
I am looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Andzelika,
I will have this tested out and will provide you with an update on it as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Andzelika,
We have noted this issue and passed it to our developers to have it resolved as soon as possible.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello. Can I please be informed when the issues will be resolved?
Hello Andezlika,
Thank you for reaching back out to us and for your patience.
We will have this fix included in the next update or the one right after that.
In the meantime, please let me now if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables