As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Beatriz Worker’s configurationClosed   Amelia   Updated May 8, 2024 at 7:01am   2 Most recent comment from Stefan Petrov:Hello Beatriz,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Clodagh Forte EventsClosed   Amelia   Updated May 8, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to create events that will last and be held on those 4 days. Create event set first date then click on add date and so on like this for exampleTh ... Nguyen Thi error encountered during the update to version 7.5.1.Closed   Amelia   Updated May 8, 2024 at 6:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Richard Hrubjak Remove Uppercase AccentsClosed   Amelia   Updated May 8, 2024 at 6:23am   5 Most recent comment from Marko Davidović:Hello again,We are glad to hear that you managed to set this up and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ... Seyed Kianoosh emamzadeh ServiceClosed   Amelia   Updated May 8, 2024 at 6:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes. you can make all the bookings on the backend if you want you do not need to show Amelia on the front at all if you do not want this. And you can send ... Tom Cannot see booked appointmentsClosed   Amelia   Updated May 8, 2024 at 6:06am   11 Most recent comment from Marko Davidović:Hello again,You had as a customer in the customer section in Amelia as you can see in the screenshot. This employee could done this and made a mistake in a number of ways we can not say what it was o ... Rogério Issues with Payment IntegrationClosed   Amelia   Updated May 8, 2024 at 3:35am   2 Most recent comment from Uroš Jovanović:Hello RogérioThank you for your patience.I have responded to the other ticket that you created.Please check the response and we will continue with our discussion there. Brett Dark Mode CSSClosed   Amelia   Updated May 7, 2024 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Brett,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Jorge Leonardo Soto Pozo change disponibility time for an employeeClosed   Amelia   Updated May 7, 2024 at 2:59pm   4 Most recent comment from Uroš Jovanović:Hello Jorge,My apologies for the additional questions, can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Natascha Vantuykom view active packagesClosed   Amelia   Updated May 7, 2024 at 2:48pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us. Unfortunately, you need to select a date, at least once, since Amelia will remember the selection and each time you get back to this window, it will show ... Jiří Skorpion Hovorka event time displayClosed   Amelia   Updated May 7, 2024 at 2:36pm   2 Most recent comment from Uroš Jovanović:Hello Jiří,Thank you for reaching out to us.The time of the events is indeed visible on the booking form can you please let me know where you would like to display the time?Looking forward to your ... Jiří Skorpion Hovorka akceClosed   Amelia   Updated May 7, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Jiří,Thank you for reaching out to us.At the moment, the only option is the one that you mentioned.We will definitely include other options in the future, but there is no ETA on this.Please l ... Desmond Day place holder not workingClosed   Amelia   Updated May 7, 2024 at 2:32pm   2 Most recent comment from Uroš Jovanović:Hello Desmond,Thank you for reaching out to us.This is how it works with the test email in Amelia, can yu please let me know if the same occurs with the real email when the booking happens?Looking for ... Nicki Truesdell custom fieldsClosed   Amelia   Updated May 7, 2024 at 2:27pm   2 Most recent comment from Uroš Jovanović:Hello Nicki,Thank you for reaching out to us.For that purpose, you will need to assign custom fields to the right service for it to show up on the front-end.Please let me know if that works for you o ... Alex Surecart integrationClosed   Amelia   Updated May 7, 2024 at 2:11pm   2 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ...