We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Paulfranz Calender not loaded (if not logged in)Closed   Amelia   Updated September 20, 2019 at 11:01am   2 Most recent comment from [deleted]:Hello Jan, I see that our customer support agent has replied to your first ticket, so you can continue the communication there. Hopefully your issue will be resolved as soon as possible. If you h ... jensadvicemedia Maximum number of persons when booking eventClosed   Amelia   Updated September 20, 2019 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello jensadvicemedia.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you set the maximum capacity of an event, anyone ... kb12321 scheduleClosed   Amelia   Updated September 20, 2019 at 8:30am   4 Most recent comment from [deleted]:Hello kbbridal,  You are welcome!You should just copy the following custom CSS code to the page where you want to hide the employee details:   #am-confirm-booking > div:nth-child(1) > form > div. ... Jejuan Trouble having correct work hours displayed on siteClosed   Amelia   Updated September 20, 2019 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello JejuanThank you for your purchase.If I'm not mistaken, you set up Comany's working hours in main settings of Amelia, but probably missed the working hours of the employee assigned to t ... Taylor Morrison Adding attendees to event/couponClosed   Amelia   Updated September 20, 2019 at 7:45am   4 Most recent comment from [deleted]:Hello Taylor, Well, if that is working for youBut, yes, it seems like a lot of work. One of our users said they are using WooCommerce coupons , if you have this integration and you are working with ... Jaap Bijl EventsClosed   Amelia   Updated September 19, 2019 at 12:29pm   3 Most recent comment from Aleksandar Vuković:Hello again Jaap Bijl.Again, sorry for the late response.Our company's working hours are Mon - Fri from 09:00 - 17:00, but we have a large amount of tickets coming in, so response times are a bit ... raymond0000 Clark custom emails per serviceClosed   Amelia   Updated September 19, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:Hi raymond0000,Thank you for your purchase.Sorry to disappoint you but unfortunately emails per service is something that is not possible to achieve at the moment.Those settings are global based on t ... kb12321 wordpress modalClosed   Amelia   Updated September 19, 2019 at 9:08am   4 Most recent comment from Miloš Jovanović:HI kbbridal, OK , if you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Karen Allen Amelia Recurring eventsClosed   Amelia   Updated September 19, 2019 at 8:47am   2 Most recent comment from [deleted]:Hello Karen, Thank you for your purchase and your kind wordsWe are glad you find Amelia great and helpful!I am sorry but I will have to disappoint you for this one, there is not an option for maki ... Winston Williams Adding an employee to all locationsClosed   Amelia   Updated September 19, 2019 at 8:28am   6 Most recent comment from [deleted]:Thanks, you too  Ken Pichal Multiple bookingsClosed   Amelia   Updated September 19, 2019 at 8:06am   4 Most recent comment from [deleted]:Hello Ken,Sorry to hear that you don't find Amelia suitable for your organisation. Is there anything specific that maybe we can help you with? Regarding your previous question, you asked about  ... Jaap Bijl Amelia Booking shortcode not workingClosed   Amelia   Updated September 19, 2019 at 6:52am   4 Most recent comment from Aleksandar Vuković:Hello Jaap Bijl.Sorry for the late response.I'm glad to hear you resolved the issue you were experiencing.Can you tell me which part of the documentation was unclear about shortcodes, so we can f ... Fabian Hide employeesClosed   Amelia   Updated September 18, 2019 at 2:54pm   2 Most recent comment from Aleksandar Vuković:Hello Fabian.Thanks for your purchase.We can help you hide the employees drop-down with some custom CSS, but I need you to share the page where the booking form is with me, so I can find the correct ... Andreas Price DisplayClosed   Amelia   Updated September 18, 2019 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hi Andreas,Thank you for your purchase.The price is displaying the service price ( per person) and unfortunately there is no option to add the text after it at the moment.You can maybe add this info ... Andreas Climent Setting for max number of persons one user can book per eventClosed   Amelia   Updated September 18, 2019 at 1:07pm   2 Most recent comment from [deleted]:Hello Andreas, Unfortunately, this is not possible with the plugin's built-in features for now. We haven't had this kind of requirement so far. But if this appears more often in custome ...