As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Mark Hullin Booking ProblemsClosed   Amelia   Updated October 21, 2019 at 2:12pm   2 Most recent comment from [deleted]:Hello Mark, Apologies for replying late, we are not working on weekends. Could you please tell me have you enabled the option "Check customer's name for existing email when booking " in Amelia ... Carl Condliffe Payment receipt to customerClosed   Amelia   Updated October 21, 2019 at 1:31pm   2 Most recent comment from [deleted]:Hello HopsNZ, Thank you for your purchase.Unfortunately, this is not something which is processed by Amelia, but by Stripe so you would need to check this out with them. I know that you can see the ... Robert Culkin Scheduling Notification (Next Day Reminder)Closed   Amelia   Updated October 21, 2019 at 12:18pm   5 Most recent comment from Miloš Jovanović:Hi Robert,Aleksandar is currently on vacation so I will try to help you out.I noticed that also if you manually enter  in the browser URL the cron command everything seems fine ( attachment ) So in ... Katelyn Ngo Installment PaymentClosed   Amelia   Updated October 21, 2019 at 12:10pm   2 Most recent comment from [deleted]:Hello [email protected], Unfortunately, installment payments are not supported in Amelia with its current built-in features. There are two payment methods in Amelia - pay everything (once) whil ... Kevin I ´m not able to create a service because it doesn’t see any employeeClosed   Amelia   Updated October 21, 2019 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase. Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and tak ... Jan responsive cart on smartphoneClosed   Amelia   Updated October 21, 2019 at 9:05am   2 Most recent comment from [deleted]:Hello Jan, Apologies for replying late, we are not working on weekends. Could you please tell me - this is a woocommerce cart, isn't it? Since for this cart you use WooCommerce shortcode, we ca ... masa77 Cancel notification to employeeClosed   Amelia   Updated October 21, 2019 at 8:18am   6 Most recent comment from [deleted]:Hello masa77, Great, glad to hear that!You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Arvinder Singh Notice: Please create category, service and employee firstClosed   Amelia   Updated October 21, 2019 at 7:56am   2 Most recent comment from [deleted]:Hello Arvinder Singh, Thank you for your purchase!Apologies for replying late, we are not working on weekends. Unfortunately, we encountered some issue/bug after the last update with Gutenberg block ... Bessaguet Eric Synchro Google agendaClosed   Amelia   Updated October 18, 2019 at 3:35pm   6 Most recent comment from Aleksandar Vuković:You're welcome EricGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. joykevinmaldini HTML E-MailClosed   Amelia   Updated October 18, 2019 at 2:17pm   2 Most recent comment from [deleted]:Hello joykevinmaldini, Unfortunately, you can't add HTML code to the field 'Message' in Amelia -> Notifications. Because of that , we made it possible to apply some usual text format ... Fabian Watrinet Employee multiple LocationsClosed   Amelia   Updated October 18, 2019 at 1:42pm   2 Most recent comment from [deleted]:Hello Fabian, Yes, this is possible in Amelia. We added this feature in Version 2.1.  When you go to Employee -> Work Hours, you can set more time slots / work hours periods / for one employee and ... Marc Maessen View description details of event when booking has been closedClosed   Amelia   Updated October 18, 2019 at 12:53pm   7 Most recent comment from Aleksandar Vuković:You're welcome Marc. Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc Maessen Google Maps integration not workingClosed   Amelia   Updated October 18, 2019 at 12:52pm   6 Most recent comment from Aleksandar Vuković:Yeah, Marc, that's correct.I personally have Amelia installed on a localhost, and have 6 locations set up for testing purposes. None of them have addresses defined, and everything works just fine ... Marc Maessen Where can I find the Event IDClosed   Amelia   Updated October 18, 2019 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hi again Marc. Yeah, that's something a lot of people already requested. Believe me when I say that our developers are working on a lot of new features, and it's just a matter of time when ... Jan No cards in Front-end Booking Catalog viewClosed   Amelia   Updated October 18, 2019 at 12:31pm   8 Most recent comment from [deleted]:Hello Jan, Thank you for the information!Great, glad to hear that everything works well now!Noted!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,