We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

muhanned seat registrationClosed   Amelia   Updated October 14, 2019 at 3:07pm   2 Most recent comment from [deleted]:Hello muhanned, Unfortunately, we don't have add-on for Amelia for seat registration. There is not an option to make a seat registration, there is only an option to register for an event. You c ... Marina Maliniak Stripe Account - like to place on hold card at the checkoutClosed   Amelia   Updated October 14, 2019 at 2:34pm   5 Most recent comment from Marina Maliniak:Looking forward to hear back from you. Thx Andy BUGGY SERVICESClosed   Amelia   Updated October 14, 2019 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello Andy.Which shortcode did you use to show services on front-end?If you added [ameliabooking] they should all show if you assigned employees to those services.If you're still having issues wi ... Andy Services Front EndClosed   Amelia   Updated October 14, 2019 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hi AndyThank you for your purchase.You should be able to have a view like this with the [ameliacatalog] shortcode. You can see how it looks in our demo site.The time, however, depends on the availabi ... Andy Front End Booking ViewClosed   Amelia   Updated October 14, 2019 at 11:26am   2 Most recent comment from [deleted]:Hello Andy,Unfortunately, there isn't an option to choose Employees first and then Services in Amelia with its current built-in features. You can achieve this if you separate the employees (prov ... Remco Borsato Translation of the word AppointmentClosed   Amelia   Updated October 14, 2019 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello again Remco.Glad to hear you translated the plugin successfully.The "Appointment" you see is coming from the Product name in WooCommerce:If you change the name there, it should also change in th ... masa77 hide the “Bringing anyone with you” optionClosed   Amelia   Updated October 14, 2019 at 10:04am   14 Most recent comment from Aleksandar Vuković:Hi again masa77.You're welcome.We do agree with you, that the option becomes meaningless, and it has been forwarded to our development team, so they can look into it.Minimum and Maximum capacity ... morgan appointment bug scheduleClosed   Amelia   Updated October 14, 2019 at 9:51am   2 Most recent comment from [deleted]:Hello morgan,Could you please tell me do you maybe have a Special day for this day (Monday 14th October)? Since the special days override the usual work hours of employees. Thanks! Nishikant Chandra Activation CodeClosed   Amelia   Updated October 14, 2019 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello Nishikant.Thank you for your purchase.You can move the code to a different site, of course. When you're shutting down, or abandoning a website, you should go to Amelia settings and deactiva ... William Decker Is there a snippet to embed Amelia?Closed   Amelia   Updated October 14, 2019 at 8:35am   2 Most recent comment from Aleksandar Vuković:Hello William.Thank you for your purchase.I'm not sure about Jave, but you can include the booking form in the iFrame without issues.Best regards. Sebastian Kalender/ArbeitszeitenClosed   Amelia   Updated October 14, 2019 at 8:17am   2 Most recent comment from [deleted]:Hello Sebastian, Apologies for replying late, we are not working on weekends. Could you please tell me have you set your timezone in WordPress settings (WordPress -> Settings -> Timezone) ? This ti ... Remko Sieben iDeal payments (with Stripe)Closed   Amelia   Updated October 11, 2019 at 3:24pm   2 Most recent comment from [deleted]:Hello Remko, Unfortunately, the Stripe is only working for credit/debit cards for now in Amelia. We have a plan to add more Stripe payment options but I can't tell you exactly when that will be ... Remko Sieben Non-existing translationsClosed   Amelia   Updated October 11, 2019 at 2:22pm   8 Most recent comment from [deleted]:Hello Remko, Thanks for letting us know! I will replace the translation. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, damien backend calendar displayClosed   Amelia   Updated October 11, 2019 at 1:50pm   8 Most recent comment from [deleted]:Hello damien, but i'm quite sure that most of your customer, if asked the question, will feel like me on that point. MaybeWe will definitely need to think/discuss this through. You are welcom ... Mads Holm Andersen Google Map APIClosed   Amelia   Updated October 11, 2019 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello again Mads Holm Andersen.You would need to enable all these APIs in Google Console: Then you need to add a billing account? You can read more about this here. After that, simply insert it on ...