We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Maessen Where can I find the Event IDClosed   Amelia   Updated October 18, 2019 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hi again Marc. Yeah, that's something a lot of people already requested. Believe me when I say that our developers are working on a lot of new features, and it's just a matter of time when ... Jan No cards in Front-end Booking Catalog viewClosed   Amelia   Updated October 18, 2019 at 12:31pm   8 Most recent comment from [deleted]:Hello Jan, Thank you for the information!Great, glad to hear that everything works well now!Noted!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Maud213 employee with several locationsClosed   Amelia   Updated October 18, 2019 at 9:55am   2 Most recent comment from [deleted]:Hello Maud213, Thank you for your purchase!When you go to the Employee -> Work Hours, you can choose the time slots / separate work hours / and assign the service for each time slot separately and a ... Nazario De Mori Custom fieldsClosed   Amelia   Updated October 18, 2019 at 9:49am   4 Most recent comment from [deleted]:You are welcome! You can subscribe to our newsletter so you will be informed of the release and the new features added. If you have any other questions or concerns feel free to open a new ticket and ... richard Will Not ActivateClosed   Amelia   Updated October 18, 2019 at 9:35am   4 Most recent comment from [deleted]:Hello richard,Sorry for misunderstanding. Ok, thanks for the details. The error 503 is Service Unavailable error which is an HTTP status code that means that the server is simply not available r ... Robert Culkin SMS NotificationsClosed   Amelia   Updated October 18, 2019 at 9:24am   2 Most recent comment from [deleted]:Hello Robert, We haven't had any troubles with this so far. This is strange since it works like this: when these notifications are sent the ID is saved in the database, so next time it will be ... Andrew Feature Request - Ability to set the minimum time required before booking for each service (rather than a global setting)Closed   Amelia   Updated October 18, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Andrew. Thank you for your purchase. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Thank you for your suggestion. ... Katelyn Ngo Issue Regarding the payment gatwayClosed   Amelia   Updated October 17, 2019 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello Kkatelynllove.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, payments ar ... MARCOS FRAVEGA Spanish translationClosed   Amelia   Updated October 17, 2019 at 1:52pm   6 Most recent comment from Aleksandar Vuković:You're welcome Marcos.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. anchel bgcolor error in chromeClosed   Amelia   Updated October 17, 2019 at 1:44pm   3 Most recent comment from Aleksandar Vuković:Hello anchel.Thank you for letting us know. Great job on the fix!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Manon change colourClosed   Amelia   Updated October 17, 2019 at 12:22pm   4 Most recent comment from Aleksandar Vuković:I certainly hope so, Manon.We're planning of adding a lot of customize features in the near future, so hopefully it will be included as well.Best regards. sprank75 Same DayClosed   Amelia   Updated October 17, 2019 at 10:43am   3 Most recent comment from Aleksandar Vuković:Hello sprank75No worriesThank you for your purchase.The only thing that comes to mind is if you set up "Minimum time required before booking" to 1 day, or something like that. Please open General Sett ... Marc Maessen Event description rich text formatting is gone on tablets and smartphonesClosed   Amelia   Updated October 16, 2019 at 3:35pm   6 Most recent comment from [deleted]:Hello Marc, You are very welcomeThank you for your kind words It's great to see that the effort is appreciated! (which unfortunately is not always the case) Thanks!If you have any other quest ... gspata97 Help HTMLClosed   Amelia   Updated October 16, 2019 at 2:07pm   7 Most recent comment from [deleted]:Hello gspata97, When you make some changes using translation programs or you translate the plugin using Loco translate or Poedit, this will be overwritten with the new update. So, you need to do the ... MARCOS FRAVEGA PremiumClosed   Amelia   Updated October 16, 2019 at 11:52am   4 Most recent comment from [deleted]:You are welcome, glad I could help!Thanks, you too.If you have any other questions or concerns feel free to open a new ticket and we will gladly help,