As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

caleb nyabuto customizationClosed   Amelia   Updated November 4, 2019 at 7:53am   2 Most recent comment from Aleksandar Vuković:Hello again caleb.If I understood you correctly - the color you change in Customization screen doesn't apply in front end, correct?If that is true, please note that after you change the color, a ... Kleber Amelia fora do arClosed   Amelia   Updated November 1, 2019 at 9:26am   2 Most recent comment from [deleted]:Hello Kleber,  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee is not assigned ... mike Creating specific shortcodesClosed   Amelia   Updated November 1, 2019 at 9:13am   2 Most recent comment from [deleted]:Hello mike, Thank you for your purchase!Here’s the list of all the shortcodes that you can use on your pages: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basic Ste ... Prakhar Gupta PayPal Payment integrationClosed   Amelia   Updated November 1, 2019 at 8:35am   4 Most recent comment from [deleted]:Hello Prakhar Gupta, You are welcome!Amelia need some time to load because of the back-end features, but that time is not significant and we haven't had any complaints about this so far. If the ... Bianca Flood update problemClosed   Amelia   Updated October 31, 2019 at 3:56pm   8 Most recent comment from [deleted]:Hello Bianca, I replied to the email. Please check this out with Marc (security settings) and let me know if you still have some issues.Thanks! Susanna Townsend SERVICES FOR DIFFERENT TIMESClosed   Amelia   Updated October 31, 2019 at 3:00pm   2 Most recent comment from [deleted]:Hello Susanna, Could you please tell me if these 2 services are assigned to the same employee? If yes, when you go to the employee -> edit employee in the 'Work Hours' sections you can assi ... James Webber-Salmon Cannot see appointments in Google CalendarClosed   Amelia   Updated October 31, 2019 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello James.Thank you for your kind words.If I understood you correctly - you created an appointment which shows in Amelia, but not on your Google Calendar?If this is true, please make sure you connec ... James Webber-Salmon Appointment Next Day Reminder - CronClosed   Amelia   Updated October 31, 2019 at 1:59pm   2 Most recent comment from [deleted]:Hello James, Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when n ... James Webber-Salmon Showing selected servicesClosed   Amelia   Updated October 31, 2019 at 1:55pm   8 Most recent comment from [deleted]:You are welcome, James!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, JustDoIt123 Change Calendar Language MonthClosed   Amelia   Updated October 31, 2019 at 1:37pm   4 Most recent comment from Aleksandar Vuković:Hello again JustDoIt123.I have forwarded that to our development team, and they'll take a look if there's anything they can do.Thank you for your patience. James Webber-Salmon Booking forms already filled inClosed   Amelia   Updated October 31, 2019 at 1:33pm   5 Most recent comment from Aleksandar Vuković:You're welcome, JamesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andes Schulz user permsClosed   Amelia   Updated October 31, 2019 at 12:40pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Andes.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andes Schulz Service catalog viewsClosed   Amelia   Updated October 31, 2019 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello Andes.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, the only available shortcodes are listed in ou ... Jaroslav Form in PopupClosed   Amelia   Updated October 31, 2019 at 9:24am   4 Most recent comment from Aleksandar Vuković:Hello again Jaroslav.I don't know about pop-ups (I never tested that), but I know that Amelia can be used in an iframe. Maybe this could help.Can you send me a zip installation of Elementor, so ... Andrius Cancelled appointments in Google CalendarClosed   Amelia   Updated October 31, 2019 at 8:57am   2 Most recent comment from [deleted]:Hello Andrius, I see your point. Thanks for the suggestion, I will forward this to the development team so they can check out if and how this can be implemented. If you have any other questions or ...