We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

murray2504 How do i add off days for employeesClosed   Amelia   Updated October 16, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello murray2504, Unfortunately, you can't set the days off to repeat every week. The work hours are set for all days in the week and this is applied to all weeks in the future. You can make day ... Bruno Gall Amelia BookingClosed   Amelia   Updated October 16, 2019 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello Bruno.Thank you for your purchase.By default, Amelia doesn't have any permission settings, so if you place the shortcode on a public page, it will be accessible to anyone.I cannot recommen ... murray2504 Cancelation link add textClosed   Amelia   Updated October 16, 2019 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello murray2504.Sure, you can do that. When you're editing the template, you need to add the %appointment_cancel_url% placeholder in the hyperlink by clicking on the hyperlink button:So, if yo ... Manon font and employeeClosed   Amelia   Updated October 15, 2019 at 1:39pm   6 Most recent comment from [deleted]:Great, glad I could help!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, gspata97 Help BookingClosed   Amelia   Updated October 15, 2019 at 1:32pm   2 Most recent comment from [deleted]:Hello gspata97, Thank you for your purchase!Unfortunately, it is not possible to book more time slots at the same time in Amelia at the moment. Only one time slot per booking is possible.We have t ... murray2504 Enable customer informationClosed   Amelia   Updated October 15, 2019 at 12:22pm   2 Most recent comment from [deleted]:Hello murray2504,This is happening because you are trying to make an appointment while you are logged in in WordPress. Please try booking while on incognito page (or not logged in WP). Hope this hel ... Andrius Connecting multiple employees to the same Google CalendarClosed   Amelia   Updated October 15, 2019 at 11:38am   10 Most recent comment from Aleksandar Vuković:Me too, Andrius.You're welcome. Hopefully it'll be implemented soon enough.Best regards. Al Farmer Customer CancellationClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Al Farmer.Thank you for your purchase.This can be set from Roles Settings. You can allow customers to reschedule their own appointments – This option allows you to choose if you want to allo ... Marko GDPRClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Marko.The customer data is stored in wp_amelia_users table in the database.As for the SMS service, the plugin is fully GDPR compatible. Nothing is stored in the database, and everything goes th ... Marko Punch cardsClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from [deleted]:Hello Marko, Thank you for your purchase!You can add this custom code to hide the FREE on the event :  div.am-event-data > div.am-event-price.am-event-free {display: none !important;} And if you ha ... murray2504 Multiple Locations not workingClosed   Amelia   Updated October 15, 2019 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello murray2504.Thank you for your purchase.If you have only one employee who is assigned to one location, the location will not be displayed as an option in front-end.Locations are assigned to empl ... Bruno Gall Services ConfigurationClosed   Amelia   Updated October 15, 2019 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Bruno.Thank you for your purchase.Sure, when you open your Employee, navigate to Working hours. There you can set different time periods, like this:So, in my example my employee would work on Se ... Sebastian EmailsClosed   Amelia   Updated October 15, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Sebastian.Thank you for your purchase.Please use English for future communication, since it is the only official support language. A lot of things can be lost in the translation if we use Googl ... Rui Duarte WP AmeliaClosed   Amelia   Updated October 15, 2019 at 8:10am   2 Most recent comment from [deleted]:Hello Rui Duarte, You need to set the "Default time slot step" to 10 minutes if you want to set a buffer time of 10 minutes. This option "Default Time Slot Step" is applied to all time slots in the p ... Marc Hammoud how to upgradeClosed   Amelia   Updated October 15, 2019 at 6:12am   2 Most recent comment from Aleksandar Vuković:Hello Marc.Yeah, unfortunately you cannot just enter the purchase code and update Lite to the full version like that. We're planning of adding that in the future, though. The Lite version needs ...