As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jessica Clara Noelle Grant Error Setting up EmployeesClosed   Amelia   Updated October 30, 2019 at 4:15pm   8 Most recent comment from [deleted]:Hello Jessica, Yes, please send me the link to your website WordPress where I can login. Please send me the cPanel (godaddy credentials), as well.Thanks! Marc Maessen Shortcodes for EventsClosed   Amelia   Updated October 30, 2019 at 4:00pm   5 Most recent comment from [deleted]:Hello Mike, 1. Unfortunately, this is not possible in Amelia with its current built-in features. 2. You can link to a page where you have the event shortcode, if I understood you well. If not, plea ... Bruno Gall Appointment statusClosed   Amelia   Updated October 30, 2019 at 12:46pm   6 Most recent comment from Aleksandar Vuković:Hello Bruno.The issue here is that you have minimum capacity set to "12":So, even though you configured the default status of appointments to be "Approved", the appointment is not complete until all 1 ... BenMcLellan Assigning Employees to AppointmentsClosed   Amelia   Updated October 30, 2019 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hi again BenMcLellan.We certainly are considering it.We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our ... marinet reinstallationClosed   Amelia   Updated October 30, 2019 at 12:24pm   2 Most recent comment from [deleted]:Hello marinet, Could you please follow these steps for downloading/installing Amelia:  1) Download the zip from our store or from the email that you received when you made the purchase 2) Use FTP to ... James Webber-Salmon Paypal Live Payment SetupClosed   Amelia   Updated October 30, 2019 at 11:49am   5 Most recent comment from [deleted]:You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Wilfred Laxa Conflict with Site Kit by GoogleClosed   Amelia   Updated October 30, 2019 at 10:51am   4 Most recent comment from Aleksandar Vuković:Hello WilfredThe plugin will offer auto updates in the future as soon as you enter the purchase code in its designated field in Amelia Settings. With version 2.1.1 we had an issue with auto-updates, ... Remko Sieben Google appointment doesn't take Daylight Saving Time changes into accountClosed   Amelia   Updated October 30, 2019 at 10:31am   4 Most recent comment from [deleted]:Hello Remko, Great, glad to hear that ! Thanks for letting us know!If you have any further questions or concerns feel free to open a new ticket and we will gladly help, Jérôme Trehin sms notificationClosed   Amelia   Updated October 30, 2019 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello JérômeFor the Appointment Next Day Reminder to work, you have to create a cron job.My advice would be to use the WP Crontrol plugin, and then follow these instructions:In the Tools -> Cron ... Laura Kellogg kellogg calendarClosed   Amelia   Updated October 30, 2019 at 9:13am   4 Most recent comment from Aleksandar Vuković:Hi again Laura.Yeah, unfortunately we don't have that view yet. I will check with our developers and see if it is on our "to-do" list, and if it isn't we will add it for one of our future r ... Nishant Raj How to download customers' contact detailsClosed   Amelia   Updated October 29, 2019 at 12:19pm   14 Most recent comment from Aleksandar Vuković:You're welcome, Nishant Raj.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. MARCOS FRAVEGA troubleClosed   Amelia   Updated October 29, 2019 at 10:55am   4 Most recent comment from Aleksandar Vuković:Hi again Marcos.If you set up the category, service and an employee, it should be displaying. I haven't worked with Newman theme, so I cannot provide any suggestions at this point.Please provid ... thomas faidix problemsClosed   Amelia   Updated October 29, 2019 at 8:36am   6 Most recent comment from Aleksandar Vuković:Hi again Thomas.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and re ... Ken Jackson Problem with pricing and schedulingClosed   Amelia   Updated October 28, 2019 at 4:12pm   4 Most recent comment from [deleted]:Hello Ken, Great You are welcome! Thank you for the kind words, we are glad you find Amelia suitable for your business!If you have any other questions or concerns feel free to open a new ticket and ... Adam CalendarClosed   Amelia   Updated October 28, 2019 at 4:10pm   4 Most recent comment from [deleted]:Hello Adam, Great, glad to hear you managed to solve your issue. would like to know more about the details of the person who made the appointmentYou can add the placeholders from the 'Notificat ...