We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bruno Gall cancellation of appointmentsClosed   Amelia   Updated October 21, 2019 at 2:47pm   4 Most recent comment from [deleted]:Hello Bruno Gall, You are welcome. Yes, it is the same login link for the customers as well - https://mywebsite.com/wp_adminThe difference is inside the WP, the customers will just see their cale ... Marc Maessen Backend Events missingClosed   Amelia   Updated October 21, 2019 at 2:23pm   9 Most recent comment from Miloš Jovanović:Hi Marc,Glad to hear that, hope that everything will work fine now.If you have any more questions feel free to open a new ticket.Best regards. Mark Hullin Booking ProblemsClosed   Amelia   Updated October 21, 2019 at 2:12pm   2 Most recent comment from [deleted]:Hello Mark, Apologies for replying late, we are not working on weekends. Could you please tell me have you enabled the option "Check customer's name for existing email when booking " in Amelia ... Carl Condliffe Payment receipt to customerClosed   Amelia   Updated October 21, 2019 at 1:31pm   2 Most recent comment from [deleted]:Hello HopsNZ, Thank you for your purchase.Unfortunately, this is not something which is processed by Amelia, but by Stripe so you would need to check this out with them. I know that you can see the ... Robert Culkin Scheduling Notification (Next Day Reminder)Closed   Amelia   Updated October 21, 2019 at 12:18pm   5 Most recent comment from Miloš Jovanović:Hi Robert,Aleksandar is currently on vacation so I will try to help you out.I noticed that also if you manually enter  in the browser URL the cron command everything seems fine ( attachment ) So in ... Katelyn Ngo Installment PaymentClosed   Amelia   Updated October 21, 2019 at 12:10pm   2 Most recent comment from [deleted]:Hello [email protected], Unfortunately, installment payments are not supported in Amelia with its current built-in features. There are two payment methods in Amelia - pay everything (once) whil ... Kevin I ´m not able to create a service because it doesn’t see any employeeClosed   Amelia   Updated October 21, 2019 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase. Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and tak ... Jan responsive cart on smartphoneClosed   Amelia   Updated October 21, 2019 at 9:05am   2 Most recent comment from [deleted]:Hello Jan, Apologies for replying late, we are not working on weekends. Could you please tell me - this is a woocommerce cart, isn't it? Since for this cart you use WooCommerce shortcode, we ca ... masa77 Cancel notification to employeeClosed   Amelia   Updated October 21, 2019 at 8:18am   6 Most recent comment from [deleted]:Hello masa77, Great, glad to hear that!You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Arvinder Singh Notice: Please create category, service and employee firstClosed   Amelia   Updated October 21, 2019 at 7:56am   2 Most recent comment from [deleted]:Hello Arvinder Singh, Thank you for your purchase!Apologies for replying late, we are not working on weekends. Unfortunately, we encountered some issue/bug after the last update with Gutenberg block ... Bessaguet Eric Synchro Google agendaClosed   Amelia   Updated October 18, 2019 at 3:35pm   6 Most recent comment from Aleksandar Vuković:You're welcome EricGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. joykevinmaldini HTML E-MailClosed   Amelia   Updated October 18, 2019 at 2:17pm   2 Most recent comment from [deleted]:Hello joykevinmaldini, Unfortunately, you can't add HTML code to the field 'Message' in Amelia -> Notifications. Because of that , we made it possible to apply some usual text format ... Fabian Watrinet Employee multiple LocationsClosed   Amelia   Updated October 18, 2019 at 1:42pm   2 Most recent comment from [deleted]:Hello Fabian, Yes, this is possible in Amelia. We added this feature in Version 2.1.  When you go to Employee -> Work Hours, you can set more time slots / work hours periods / for one employee and ... Marc Maessen View description details of event when booking has been closedClosed   Amelia   Updated October 18, 2019 at 12:53pm   7 Most recent comment from Aleksandar Vuković:You're welcome Marc. Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc Maessen Google Maps integration not workingClosed   Amelia   Updated October 18, 2019 at 12:52pm   6 Most recent comment from Aleksandar Vuković:Yeah, Marc, that's correct.I personally have Amelia installed on a localhost, and have 6 locations set up for testing purposes. None of them have addresses defined, and everything works just fine ...