As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Miriam Mandaglio Can not add employeeClosed   Amelia   Updated November 14, 2019 at 1:18pm   11 Most recent comment from [deleted]:Hello Miriam, You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Cathal McNamara Not working on MultiSite - No Response?Closed   Amelia   Updated November 14, 2019 at 11:58am   6 Most recent comment from Aleksandar Vuković:Hello Viktor.Our developers are still working on resolving the issue.If you have an active installation, would you be able to open a new private ticket, and provide us with remote access credentials, ... Fatih Karlıdağ Security Plugin found Suspicious FunctionClosed   Amelia   Updated November 14, 2019 at 11:32am   2 Most recent comment from [deleted]:Hello Fatih,This is a readme file where everything is explained, and the mentioned function is used for testing purposes so in this file there is only an explanation of the function - how you can use ... Michelle Fatal ErrorsClosed   Amelia   Updated November 14, 2019 at 9:40am   12 Most recent comment from Aleksandar Vuković:Hi again Michelle.Like I mentioned - even if our management allowed a refund after this amount of time has passed, the reseller doesn't allow that after 60 days, so there's nothing we can d ... Semir Johar How do i display events on my websiteClosed   Amelia   Updated November 14, 2019 at 9:25am   2 Most recent comment from Aleksandar Vuković:Hello Semir.Thank you for your purchase.At the moment you can display events using these shortcodes:[ameliaevents] if you want to show list of all your events,[ameliaevents tag=”name”] if you wa ... DappersUK Amelia 'confirm booking button' not workingClosed   Amelia   Updated November 13, 2019 at 12:01pm   3 Most recent comment from Aleksandar Vuković:Hello DappersUK.Great news, thanks for letting us know the issue is resolved.Yeah, you can enable the coupon field when you add some coupons.If you have any further questions or issues, please feel f ... Djeff Laachi Notification SettingClosed   Amelia   Updated November 13, 2019 at 11:52am   4 Most recent comment from Aleksandar Vuković:Hello again Djeff.Thanks for the credentials.Unfortunately, there's nothing I can do. I can see that you've entered all info under SMTP, and that should be correct. If you can try these se ... clmnt customize category-service-image not responsiveClosed   Amelia   Updated November 13, 2019 at 11:48am   4 Most recent comment from Aleksandar Vuković:Great news, Clement.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. MARCOS FRAVEGA Translation into EnglishClosed   Amelia   Updated November 13, 2019 at 11:28am   4 Most recent comment from Aleksandar Vuković:Hello again Marcos.Unfortunately, the same reply applies here as it does in the previous ticket:https://tmsplugins.ticksy.com/ticket/2212366Dynamic strings like Notification templates, service names, ... Dan PurchaseClosed   Amelia   Updated November 13, 2019 at 10:02am   2 Most recent comment from [deleted]:Hello Dan, Thank you for your purchase and for the compliments!Unfortunately, in Amelia customers can't choose a duration of a service, at the moment. But, there is a work-around: you can make ... Jonas Category Form FieldClosed   Amelia   Updated November 13, 2019 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello Jonas.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment you can only show [ameliacatalog] with individu ... Susanna Townsend [URGENT] Dates UnavailableClosed   Amelia   Updated November 12, 2019 at 4:09pm   17 Most recent comment from [deleted]:Hello Susanna, I see this is the same issue as you wrote in your other/ new ticket so we will continue solving the issue there. Hence, I will close this ticket.  Sajan Nair Paid yet asking to upgradeClosed   Amelia   Updated November 12, 2019 at 3:16pm   4 Most recent comment from [deleted]:Hello Sajan Nair, You are welcome!Great, glad to hear you managed to solve the issue. You can find everything you need to know and all the steps for the WooCommerce integration in our documentation ... Jose Address spanish speaking communitiesClosed   Amelia   Updated November 12, 2019 at 3:04pm   4 Most recent comment from [deleted]:Hello Jose, You are welcome!Could you please tell me which Amelia shortcode / view exactly are you using on these pages? If it is the ameliacatalog (Catalog view), when you click on the category it ... Helen Clarke Restrictions in booking servicesClosed   Amelia   Updated November 12, 2019 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello Helen.If you wish to add a smaller buffer time, you need to go to General Settings, and to lower the default time slot step:When you do this, you will be able to add a 5 min buffer time, if you ...