As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Boti Global working hours apply-to-all not workingClosed   Amelia   Updated November 19, 2019 at 9:20am   5 Most recent comment from Boti:Okey Aleksandar, thanks! Susanna Townsend Block Same Day BookingsClosed   Amelia   Updated November 19, 2019 at 8:36am   4 Most recent comment from [deleted]:You are welcome, Susanna. Yes, you can have it for more than 4 hours, you can have it set up to 6 months before the appointments. If you have any further questions or concerns don't hesitate to ... Michel SMTP doesn't seem to workClosed   Amelia   Updated November 18, 2019 at 3:23pm   4 Most recent comment from [deleted]:Hello Michel,  Yes, sorry TLS should be fine here. Yes, server and host is the same so in your case one.com. Could you please tell me have you tried here with send.one.come? Or with mailout.one.com? ... Leon Multiple bookingsClosed   Amelia   Updated November 18, 2019 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello Leon.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, it is possible to book only one time slot during ... fatii Custom work and updatesClosed   Amelia   Updated November 18, 2019 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello fatii.If you develop any custom solution, you would need to implement it after an update occurs. The whole code will be overwritten when the plugin updates, so you will lose the customization.� ... Jérôme Trehin booking informationClosed   Amelia   Updated November 18, 2019 at 11:44am   2 Most recent comment from Aleksandar Vuković:Hello Jérôme.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. We carefully follow ... Grant Ice Change Event "Closed" to "Full"Closed   Amelia   Updated November 18, 2019 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Grant IceThank you for your purchase. You can change this string using POEDIT or Loco Translate easily. I can recommend installing Loco Translate, and then simply find the string "Closed" ... Megan Flynn Flynn Unable to activateClosed   Amelia   Updated November 18, 2019 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hey Megan.Thank you for your purchase.I see this is a duplicate ticket, and my coworker already responded to the other ticket, so I'll close this one. stuart kennedy cssClosed   Amelia   Updated November 18, 2019 at 9:58am   2 Most recent comment from [deleted]:Hello Stuart Kennedy,Apologies for replying late, we are not working on weekends. You should add this custom HTML to the page where you have Amelia shortcode:   #amelia-step-booking1 > div.am-selec ... Andrew Jones Customer Assigned as ManagerClosed   Amelia   Updated November 18, 2019 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AndrewThese things did happen in the past, although probably in private tickets, so that's why you couldn't find it. This usually happens when an admin, or a manger, tests the booking ... Michael Adding products under "Edit appointment" > "Payments"Closed   Amelia   Updated November 18, 2019 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your kind words.I'm not sure if this can be done, but nevertheless I forwarded it to our development team, so they can take it into consideration. Thank you for you ... Paul Ramotowski Customisation of Event FeatureClosed   Amelia   Updated November 15, 2019 at 11:40am   4 Most recent comment from [deleted]:Hello Paul, You are welcome. Glad to hear you managed to find the answer.1. Unfortunately, there isn't an option to restrict customers to book an event only once in Amelia. You can maybe make a ... MARCOS FRAVEGA MultilingualClosed   Amelia   Updated November 15, 2019 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello İbrahim.Thank you for contacting us. The same answer I provided for Marcos applies here:Translator plugins like WPML are able to translate the static strings, but dynamic strings like Notific ... richard Google Calendar IntergrationClosed   Amelia   Updated November 15, 2019 at 10:20am   6 Most recent comment from Aleksandar Vuković:You're welcome, Richard. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. May I ask you if you could, by any means, help us out a ... Vivi-Anne Streep Multiple Appointment bookingClosed   Amelia   Updated November 15, 2019 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Vivi-AnneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you can only schedule one appointment per b ...