We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

dplotkin14 after activating the plugin is emptyClosed   Amelia   Updated July 5, 2018 at 6:57pm   8 Most recent comment from [deleted]:Hi Vova,We have found and fix the issue at your side. We will include this fix in version 1.0.2. I hope that everything is working on your side now. silvia I can't find the button to add the wizard in the booking pageClosed   Amelia   Updated June 29, 2018 at 2:18pm   14 Most recent comment from [deleted]:Hi Silvia,That is a really interesting idea. Could you please post your suggestion here https://wpamelia.cnflx.io/public, so we can track how many people would also like to see this feature. Our fir ... Tim Request for Automatic Handling of Waiting List for Event Bookings   Amelia   Updated 3 hours ago   1 Most recent comment from Tim:Amelia currently supports a waiting list for events, but when a spot becomes available, we have to manually move people from the waiting list into the event. This manual process is problematic—espec ... Tim Request for Automatic Handling of Waiting List for Event Bookings   Amelia   Updated 3 hours ago   1 Most recent comment from Tim:Amelia currently supports a waiting list for events, but when a spot becomes available, we have to manually move people from the waiting list into the event. This manual process is problematic, espe ... NIKOLAOS TSAKIRIS Refund   Amelia   Updated 8 hours ago   1 Most recent comment from NIKOLAOS TSAKIRIS:Hello, I am still waiting for the refund. It's been more than 10 Business days and i dont see the refund on my bank acount. Please check Thank you Dilbea Madalin Amelia is Blocked   Amelia   Updated 3 hours ago   1 Most recent comment from Dilbea Madalin :hello after "The payment will be done on-site." is blocked. dont step up .Dont confirm me the appoinment.can you help me with this problem.thank youmadalin Matthew Johnson Calendar Availability Inaccurate   Amelia   Updated 3 hours ago   1 Most recent comment from Matthew Johnson:We have been experiencing many issues regarding availability not being accurately represented through the Amelia booking tool over the last month or so.Times that are blocked in Google Calendar are sh ... EJ event email notifications   Amelia   Updated 2 hours ago   1 Most recent comment from EJ:I am not getting notificaitons for event booking for the calendar on email for both customers and employees despite all settings updated. Need help with identifying the issue.  Jared Rendell Amelia Event Scheduled Notifications   Amelia   Updated 7 hours ago   1 Most recent comment from Jared Rendell:I need a hand figuring out why event notifications aren't going out. We have a one-week out and one-month out notification scheduled, but these are not going to the registered attendees. Javier Herrero Discount on back-end bookingClosed   Amelia   Updated 11 hours ago   1 Most recent comment from Javier Herrero:I need the Amelia administrator to be able to apply a discount to a reservation. This is to be able to offer a one-time discount on a service (similar to a coupon, but can be applied from the admin ar ...