We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurent Dani Amelia 2.5 : redirect after booking not working anymore ?Closed   Amelia   Updated March 20, 2020 at 9:48am   4 Most recent comment from [deleted]:Hello Laurent, Thank you. I created one test appointment just to check the behavior, so please delete it so it won't occupy your time slots. I reproduced the issue unfortunately, on our testing ... Justin Michael Biggers Forms conditional logicClosed   Amelia   Updated March 20, 2020 at 8:02am   2 Most recent comment from [deleted]:Hello Justin, No, unfortunately, conditional logic isn't supported in the forms in Amelia with its current built-in features. I will add this as a feature request to our list, so it can be con ... Dainis Purins 2 Way Sync with Google CalendarClosed   Amelia   Updated March 19, 2020 at 10:41am   4 Most recent comment from Aleksandar Vuković:You're welcome DainisGlad I could help.1. If not 50 events, what number do you recommend? That depends on the usage of the calendar.For example, if you have 5 recurring busy events that are crea ... Pavel Amelia does not work in frontend in my themeClosed   Amelia   Updated March 19, 2020 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello PavelThank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Justin Michael Biggers Membership supportClosed   Amelia   Updated March 19, 2020 at 7:23am   2 Most recent comment from Aleksandar Vuković:Hello JustinI cannot say if memberships will be included in Amelia. We have discussed this, but no concrete decision has been made in that direction. Even if we assume the feature will be added, it w ... Elisabeth changelog of latest releaseClosed   Amelia   Updated March 18, 2020 at 2:17pm   4 Most recent comment from Aleksandar Vuković:You're welcome ElisabethI'm glad to see you like what you see Helmut Berger Several QuestionsClosed   Amelia   Updated March 18, 2020 at 1:02pm   8 Most recent comment from Aleksandar Vuković:That is true, DanielIn that case, they need to click on Continue first in order to get to the calendar. Aris Medina i need modify the pluginClosed   Amelia   Updated March 17, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hello ArisThank you for your purchase.I'm sorry, but I don't quite understand what features you want to add?for example add a field "fecha garantizada" checkbox whit custom iconWhere would ... ryuichi About the display of the timelineClosed   Amelia   Updated March 17, 2020 at 1:01pm   3 Most recent comment from Aleksandar Vuković:Hello ryuichiIt maybe can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't ... Rui Duarte Merge rolesClosed   Amelia   Updated March 17, 2020 at 8:50am   2 Most recent comment from [deleted]:Hello Rui, In my opinion, the best way is for you to use a plugin that can combine more roles in WordPress - like for example User Role Editor. This way, you can give your WP users multiple roles, an ... thierry schweitzer Price showing VAT includedClosed   Amelia   Updated March 17, 2020 at 7:31am   14 Most recent comment from Petro Mc Kenzie:Hi everyone - if you're using WooCommerce and experience that VAT just does not appear no matter your settings (like I experienced) there is help.Install "Payment Gateway Based Fees and Discounts ... Enkhjargal WORDPRESS AMELIA ( NOT STARTING )Closed   Amelia   Updated March 16, 2020 at 2:33pm   4 Most recent comment from [deleted]:Hello Enkhjargal, Thank you for your purchase.  We are sorry to hear you had issues with Amelia for a while now, but we would gladly help if you opened a ticket right away.  Thank you for the crede ... Seth Barrett CRM integrationClosed   Amelia   Updated March 16, 2020 at 12:48pm   9 Most recent comment from [deleted]:Hello Ron, You are welcome. Yes, I understand your point of view, I added this as a feature request to be considered for future releases of Amelia. Don't worry about that, all of us have a wor ... Ian Batcheldor Address for bookingClosed   Amelia   Updated March 16, 2020 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello IanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. ... ryuichi About the management screenClosed   Amelia   Updated March 16, 2020 at 10:28am   3 Most recent comment from [deleted]:Hello ryuichi, I see this is a duplicate ticket and I've just replied to your other ticket, so I will close this one and you can ask any further questions you might have there.  If you have ...