We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lisavogelaar92 Appointment wont be finalizedClosed   Amelia   Updated March 16, 2020 at 9:29am   3 Most recent comment from [deleted]:Hello lisavogelaar92, Apologies for replying late, we are not working on weekends. Great, glad to hear that you managed to find a solution to the issue you had!If you have any other questions or co ... Claudia Zeidler Display Vacation/Special Days in BackendClosed   Amelia   Updated March 16, 2020 at 9:01am   4 Most recent comment from [deleted]:Hello Claudia, Apologies for replying late, we are not working on weekends. Unfortunately, that wouldn't be possible with using Google calendar since the Google sync works this way -  events ... Sajan Nair Bulk Upload of DataClosed   Amelia   Updated March 16, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Sajan Nair, Apologies for replying late, we are not working on weekends. Unfortunately, there isn't a possibility to upload appointments to Amelia from any external source, like Excel. I ... lck i have been charge 4 times differencelyClosed   Amelia   Updated March 13, 2020 at 4:40pm   2 Most recent comment from [deleted]:Hello Ick, Thank you for your purchase. It isn't possible for the system to charge different license plans if you choose one of them and for one purchase to create several charges. I see on t ... Tarmo Lindaru multiple services front-endClosed   Amelia   Updated March 13, 2020 at 4:05pm   2 Most recent comment from Aleksandar Vuković:Hello TarmoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you can only book on ... Corey Q Bostic Working HoursClosed   Amelia   Updated March 13, 2020 at 8:23am   2 Most recent comment from [deleted]:Hello Corey Q Bostic,Thank you for your purchase. Could you please check your timezone setting in your WordPress -> Settings -> General? Since this applies to Amelia as well, so if you haven't ... caitlin Troubleshooting the Correct TimesClosed   Amelia   Updated March 13, 2020 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello caitlinThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Sigurd Roscher Category change for saved bookingClosed   Amelia   Updated March 12, 2020 at 3:29pm   7 Most recent comment from [deleted]:Hello Sigurd Roscher, Glad that you figured it out If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Sigurd Roscher Timeslot / Duration Problem with StarttimeClosed   Amelia   Updated March 12, 2020 at 3:14pm   4 Most recent comment from [deleted]:You are welcome, Sigurd Roscher! Great, glad to hear that!The translations are done by our users, you can change some strings if you want by using the translation method of the plugin. But unfortunat ... Jihad Employee and Customer access linkClosed   Amelia   Updated March 12, 2020 at 2:10pm   23 Most recent comment from Aleksandar Vuković:You're welcome JihadIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Jane Widget for the menuClosed   Amelia   Updated March 12, 2020 at 12:53pm   4 Most recent comment from Jihad :Most welcome ! ; ) overnightsite Auto FillClosed   Amelia   Updated March 12, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello overnightsite, Thank you for your purchase.Unfortunately, there isn't a possibility to fill in information in Amelia with some predefined values from some page before Amelia. But you can ... Seth Barrett Sync user dataClosed   Amelia   Updated March 12, 2020 at 8:23am   7 Most recent comment from Aleksandar Vuković:Hi again SethI've never dived into it that deep, but I'll try to help.If you know your way around SQL, you can extract the data you need in columns, using SQL Views (stored queries), which ... Jérôme Trehin booking informationClosed   Amelia   Updated March 11, 2020 at 5:07pm   2 Most recent comment from [deleted]:Hello Jerome, When someone wants to recreate a same website with all settings, we recommend using Duplicator plugin. With this plugin you will duplicate everything that you have on your website, not ... Yen Wee UpDate recomendationClosed   Amelia   Updated March 11, 2020 at 4:03pm   2 Most recent comment from [deleted]:Hello Att Yen Wee, - Unfortunately, the price of the services in Amelia can't be set to be dynamic. This change would require custom code so please note that such customization is not covered b ...