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Public Tickets

Roy No Auto UpdateClosed   Amelia   Updated December 30, 2020 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello Roy.I see you purchased the plugin from our website, so please tell me have you activated your purchase code in Amelia Settings/Activation?If so, and you're still not seeing the update, can ... reubert PaymentsClosed   Amelia   Updated December 26, 2019 at 8:11am   2 Most recent comment from Aleksandar Vuković:Hello reubert.Thank you for your purchase.What's the default payment method in Payment Settings? Also, under each service, there are payment settings, where you can define which payment will be u ... Khaled Aldaoudieh Problem Updating pluginsClosed   Amelia   Updated December 24, 2019 at 9:28am   2 Most recent comment from [deleted]:Hello Khaled, Could you please tell me which version of Amelia do you have? We had some issues with auto-updates which we fixed in version 2.2.1. If this is your case, sorry for any inconveniences t ... masa77 Multi byte characters (Japanese) cannot be displayed correctly in custom fieldsClosed   Amelia   Updated December 23, 2019 at 4:01pm   4 Most recent comment from [deleted]:Hello masa77, The development team told me they will check this out in the next couple of days.Apologies for the waiting, but we are preparing an update with some new features and had some minor iss ... David N Refund RequestClosed   Amelia   Updated December 23, 2019 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello David.Sorry to hear you don't want to use the plugin after purchase.However, I don't see any previous tickets from you - it looks llike this is your first ticket:Can you please share t ... Evelyn Fassett Duplicate eventsClosed   Amelia   Updated December 23, 2019 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello EvelynI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion, though. We carefully follow cu ... Fatih Karlıdağ Appointment StatusClosed   Amelia   Updated December 23, 2019 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello Fatih.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers have it in their "to-do" list, but I cannot t ... Sachit Amelia Stripe Payment SystemClosed   Amelia   Updated December 23, 2019 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello Sachit.Thank you for your purchase.When I check your booking form, I see customers can choose whether they are going to pay on site, or via card:If I select a card, and try to proceed without e ... Wil Amelia services delete services's pictureClosed   Amelia   Updated December 23, 2019 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello WilfriedSure, you simply need to go to your Media Library (from WordPress dashboard), and delete the image you used for the service. It will be removed once you refresh the page. Dave Clark Email notification to employeesClosed   Amelia   Updated December 23, 2019 at 9:55am   2 Most recent comment from [deleted]:Hello Dave, Apologies for replying late, we are not working on weekends. Could you please tell me which notifications are not being sent? The notifications from Amelia? If yes, please go though the ... reubert Category on bookingClosed   Amelia   Updated December 23, 2019 at 9:43am   2 Most recent comment from [deleted]:Hello reubert, Apologies for replying late, we are not working on weekends. I see that this is the same question you asked in your other ticket and I've just replied it there so I will close th ... Adam wright Search featureClosed   Amelia   Updated December 23, 2019 at 9:41am   2 Most recent comment from [deleted]:Hello Adam wright, Thank you for your purchase and apologies for replying late, we are not working on weekends. Could you please tell me does your question refers to Amelia -> Calendar in the back- ... reubert Color CustomizationClosed   Amelia   Updated December 23, 2019 at 9:08am   6 Most recent comment from [deleted]:Hello reubert, Apologies for replying late, we are not working on weekends. You can use another shortcode for your page where you want to show the categories - [ameliacatalog]. You can see all th ... Simon Hume Shortcode to display 1 recurring eventClosed   Amelia   Updated December 20, 2019 at 1:56pm   6 Most recent comment from Aleksandar Vuković:Hello Karen.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. I will forward this to ou ... Ernst Lüdemann Checkbox whether to receive Notifications or notClosed   Amelia   Updated December 20, 2019 at 12:25pm   2 Most recent comment from Aleksandar Vuković:Hello Ernst.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can either disable notificatio ...