As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

DigitalWorkshops Categories are not loading nor services, booking constantly loading.Closed   Amelia   Updated May 26, 2020 at 10:16am   4 Most recent comment from [deleted]:Hello DigitalWorkshops, Glad to see the issue is gone. Thank you for letting us know. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly h ... Susanna Townsend MultisiteClosed   Amelia   Updated May 26, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Susanna, Yes, Amelia can be installed and it works on a multisite. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Francesco Hide selection of employee from wizardClosed   Amelia   Updated May 26, 2020 at 10:01am   2 Most recent comment from [deleted]:Hello Francesco, Thank you for your purchase. There isn't a possibility to remove this option, but you can hide this selection on the front-end by adding custom CSS. Please try adding this fo ... Charlotte Customizing labelsClosed   Amelia   Updated May 26, 2020 at 9:30am   2 Most recent comment from [deleted]:Hello Charlotte, Thank you for your purchase.You need to change this in your WordPress -> Settings -> General, as these settings apply to Amelia as wellYes, these are the only labels set for changing ... quadraweb hooks and customizationClosed   Amelia   Updated May 26, 2020 at 9:26am   2 Most recent comment from [deleted]:Hello Silvia, Thank you for your purchase. Unfortunately, there isn't such option in Amelia with its current built-in features and there are no hooks for actions or filters for that matter in ... Cyriel Devos next day reminderClosed   Amelia   Updated May 26, 2020 at 7:42am   4 Most recent comment from Aleksandar Vuković:Great news!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Damian Shaw appointment system not showingClosed   Amelia   Updated May 26, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hi DamianIf I'm not mistaken - if you want to add more people to the same timeslot from back-end, you need to edit the existing appointment. If you're trying to book the appointment from fr ... Kyle Bailey Event Booking RegistrationClosed   Amelia   Updated May 25, 2020 at 4:36pm   2 Most recent comment from [deleted]:Hello Kyle Bailey,Thank you for your purchase. The only way at the moment is to choose a date/time when the booking will open or close, when you un-check/disable the options Booking opens immediatel ... Marius Vlad Pop Appointments Extras IssueClosed   Amelia   Updated May 25, 2020 at 4:11pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, 1. Extras in the appointments (on the Amelia -> Appointments page) can be seen only when you Edit the appointment, there you will see the Extra tab. The same applies to the D ... Marius Vlad Pop Payment Gateway BugClosed   Amelia   Updated May 25, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, This is not a bug, it is a normal behavior of WooCommerce integration in Amelia. When WooCommerce is used as a payment option in Amelia, that appointments is created with stat ... Amit auto pick up of fields.Closed   Amelia   Updated May 25, 2020 at 3:40pm   2 Most recent comment from [deleted]:Hello Amit,I will forward the issue that the phone number field is not populated in the booking form even though it is filled in the first time they booked. Could you please tell me is the phone numbe ... Ursula Elmes Payment PayPal and StripeClosed   Amelia   Updated May 25, 2020 at 2:02pm   4 Most recent comment from [deleted]:Hello Ursula, Yes, like I said, if you have more payment options enabled in Amelia -> Settings -> Payments, and for each service separately in Amelia -> Services when you open one service under the ... stefanocaon Italian LanguageClosed   Amelia   Updated May 25, 2020 at 1:09pm   4 Most recent comment from [deleted]:Hello Stefano, You are welcome. I received the email, thank you, we will include it in the next update of Amelia. For now, you need to delete the existing files and copy/paste the files that you cr ... David Cardozo Error sending emailClosed   Amelia   Updated May 25, 2020 at 1:00pm   2 Most recent comment from [deleted]:Hello David Cardozo, Thank you for your purchase.  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting t ... David Kutcher timezone on user's registered eventsClosed   Amelia   Updated May 25, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello David Kutcher, Could you please tell me is the option Show booking slots in client time zone in Amelia -> Settings -> General enabled? Can you please give me credentials of a test customer ...