As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Javier Can't select any timeClosed   Amelia   Updated June 16, 2020 at 8:36am   4 Most recent comment from [deleted]:Hello Javier, Glad to see you managed to find a solution to the issue you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will gl ... Javier How do we know what code to publish?Closed   Amelia   Updated June 15, 2020 at 3:21pm   4 Most recent comment from [deleted]:There isn't a possibility for creating a shortcode like in Gutenberg with the page builders, unfortunately.  Abigail Recurrent classes "continue" button hiddenClosed   Amelia   Updated June 15, 2020 at 3:16pm   4 Most recent comment from [deleted]:You are welcome, Abigail! Glad to see it works well. Thank you, have a good one as well If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Miss Nookie TIme ZonesClosed   Amelia   Updated June 15, 2020 at 3:15pm   4 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Petra Kulmer Cancellation of my abo for ameliaClosed   Amelia   Updated June 15, 2020 at 2:59pm   2 Most recent comment from Miloš Jovanović:Hi Petra,Thank you for your purchase.Sorry to hear that you do not want to use our plugin after the purchase. In order to cancel the subscription, you need to login to http://store.tms-plugins.com/� ... Ayisha Show Payment MethodClosed   Amelia   Updated June 15, 2020 at 2:55pm   12 Most recent comment from [deleted]:You are welcome, Ayisha.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  sam categoryClosed   Amelia   Updated June 15, 2020 at 2:40pm   2 Most recent comment from Miloš Jovanović:HI sam,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve, can you please describe me more or send me some example, so I can give you my suggestion.Best r ... Mike Sale Repeating Appointments not available in service detailsClosed   Amelia   Updated June 15, 2020 at 1:55pm   3 Most recent comment from Aleksandar Vuković:Hello Mike, hello AyishaI'm not sure about these issues, as the auto-update should work normally.Mike, can you verify you have all new features available? Sophie Group appointments not allowing more than one bookingClosed   Amelia   Updated June 15, 2020 at 1:23pm   6 Most recent comment from Aleksandar Vuković:Awesome, SophieThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lars Jentzsch DSGVO Google Fonts disableClosed   Amelia   Updated June 15, 2020 at 1:22pm   4 Most recent comment from Aleksandar Vuković:I see, LarsYou can go to ../wp-content/plugins/ameliabooking/assets/less/frontend/_variables.less and remove these two imports. Then, you should go to the Customize page and simply save it again, a ... Khoa Nguyen Is there a way to allow each Employee to have his/her own Zoom integration?Closed   Amelia   Updated June 15, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hello Khoa, Amelia can be integrated with only one Zoom account with its current built-in features. Employees can be connected to different users on that one account. So, there isn't a possib ... Lee time zone in events and appointmentsClosed   Amelia   Updated June 15, 2020 at 12:42pm   13 Most recent comment from Aleksandar Vuković:Glad to hear that, LeeYou're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kat Hide Employee optionClosed   Amelia   Updated June 15, 2020 at 12:28pm   6 Most recent comment from Aleksandar Vuković:You're welcome KatI will forward your suggestion about CSS to our developers, and hopefully they'll be able to do something in the future. Steve Deakin CouponsClosed   Amelia   Updated June 15, 2020 at 11:48am   2 Most recent comment from [deleted]:Hello Steve, Apologies for replying late, we are not working on weekends. Yes, there are two options when you create a Coupon in Amelia - Usage Limit with which you set the limit to the coupon, how ... sam add extraClosed   Amelia   Updated June 15, 2020 at 11:39am   2 Most recent comment from [deleted]:Hello Sam,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Glad to see you managed to find a solution to the issue you had. Thank you for letting us kn ...