We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Münchow Paypal funktioniert nichtClosed   Amelia   Updated June 12, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello MünchowThank you for your purchase.Please note that the only supported language is English, so please translate your further messages.In Amelia settings you can only connect to your existing Pa ... dennis tutuko choosing service providerClosed   Amelia   Updated June 11, 2020 at 2:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome DennisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adam McDonald I want to integrate with clickfunnelsClosed   Amelia   Updated June 11, 2020 at 1:30pm   8 Most recent comment from [deleted]:This is why you don't see the button, if you bought Amelia through AppSumo, then you need to request a refund there, on AppSumo, not in our store. Noelle Leahy Setting up Amelia with Paypal SandboxClosed   Amelia   Updated June 11, 2020 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello NoelleYou haven't logged in:That's why you don't see anything.You need to create an account with PayPal first, and log into it, to manage your apps and credentials. Bill Geshwender Amelia not loading past service selectionClosed   Amelia   Updated June 11, 2020 at 11:27am   2 Most recent comment from Miloš Jovanović:HI Bill,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... ProfesionalNet getting rid of "price"Closed   Amelia   Updated June 11, 2020 at 11:13am   10 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, FrancescoI will forward the idea to our development team, and if it appears in customers' requests more frequently I'm sure it will be added. Carsten Question about the extras options on servicesClosed   Amelia   Updated June 11, 2020 at 10:41am   4 Most recent comment from [deleted]:You are welcome, Carsten. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Melinda ElementorClosed   Amelia   Updated June 11, 2020 at 10:22am   2 Most recent comment from [deleted]:Hello Melinda, Thank you for your purchase. 1. I tested your website now and I can't see where it isn't a mobile responsive , could you please tell me what device you are using? And please ... Marc Scheff connecting employee to existing WP userClosed   Amelia   Updated June 11, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Marc Scheff, Thank you for your purchase. In order to connect employees in Amelia with WordPress users these users need to have the Amelia Employee user role in WP. If you need your users to ... Darren Frantz google calendarClosed   Amelia   Updated June 11, 2020 at 9:37am   4 Most recent comment from [deleted]:Hello Darren, Could you please tell me have you replaced the redirect URI for Amelia (Google) in your database? If yes, please re-create the employee in Amelia and then try connecting it to their Go ... Roshan Sujeebun How to add recurring appointmentsClosed   Amelia   Updated June 11, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello RoshanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It should be included in our next update, though, which should ... Philip Darville Time Slot HoursClosed   Amelia   Updated June 11, 2020 at 9:27am   3 Most recent comment from [deleted]:Hello Philip Darville,Thank you for your purchase. Glad to see you managed to find a solution for the issue you had. Thank you for letting us know. If you have any other questions or concerns feel ... Frans Bosman custom fieldsClosed   Amelia   Updated June 11, 2020 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello FransYou can add hyperlinks only to the "Text Content" custom field. So, you'll need to add that field as well. Something like this:And in front-end it will look like this: Mat Private TicketClosed   Amelia   Updated June 11, 2020 at 8:49am   3 Most recent comment from [deleted]:Hello Mat, Glad to see you received a response! Thank you for letting us know.It isn't the case that  we are responding differently for private and public tickets. We don't look if it is ... Roshan Sujeebun User with "Amelia Manager" role cannot add coupon while making an appointment in the backend admin profile.Closed   Amelia   Updated June 11, 2020 at 8:08am   2 Most recent comment from [deleted]:Hello Roshan,1. Coupons can be used for online front-end booking only, so there isn't a possibility to add coupons while booking on the back-end in Amelia with its current built-in features. You ...