We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lee time zone in events and appointmentsClosed   Amelia   Updated June 15, 2020 at 12:42pm   13 Most recent comment from Aleksandar Vuković:Glad to hear that, LeeYou're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kat Hide Employee optionClosed   Amelia   Updated June 15, 2020 at 12:28pm   6 Most recent comment from Aleksandar Vuković:You're welcome KatI will forward your suggestion about CSS to our developers, and hopefully they'll be able to do something in the future. Steve Deakin CouponsClosed   Amelia   Updated June 15, 2020 at 11:48am   2 Most recent comment from [deleted]:Hello Steve, Apologies for replying late, we are not working on weekends. Yes, there are two options when you create a Coupon in Amelia - Usage Limit with which you set the limit to the coupon, how ... sam add extraClosed   Amelia   Updated June 15, 2020 at 11:39am   2 Most recent comment from [deleted]:Hello Sam,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Glad to see you managed to find a solution to the issue you had. Thank you for letting us kn ... Rachid Google 2 way syncClosed   Amelia   Updated June 15, 2020 at 11:38am   4 Most recent comment from [deleted]:Hello Rachid, Google events are not created in Amelia, if that is what you are trying to achieve. Google sync in Amelia works this way - appointments booked in Amelia will be created in employees&# ... Deborah SMS notfications not rechargingClosed   Amelia   Updated June 15, 2020 at 11:37am   4 Most recent comment from [deleted]:Hi Deborah,The newest plugin version is 2.7. You need to have to installed version 2.7. in order to recharge SMS balance, because we have changed the payment provider for recharging balance. Tristan Knapp IS SMS Reloading Fixed?Closed   Amelia   Updated June 15, 2020 at 11:35am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry for late response, we are not working on weekends.Yes, this is fixed in our latest 2.7 version so please update the plugin and then you can recharge the S ... Wojciech Frycz Reccuring appointmentsClosed   Amelia   Updated June 15, 2020 at 11:34am   9 Most recent comment from [deleted]:Hello Wojciech Frycz, Apologies for replying late, we are not working on weekends. You are welcome. Thank you for the clarification. I see now after further investigation, it seems like when some ... Javier Mombiela Facebook AppointmentsClosed   Amelia   Updated June 15, 2020 at 11:07am   4 Most recent comment from [deleted]:You are welcome, Javier. It isn't planned so it won't be any time soon, unfortunately. I will add your email to the wait list for this feature request. If you have any other questions or c ... kriscii SMS Opt OutClosed   Amelia   Updated June 15, 2020 at 11:05am   6 Most recent comment from Aleksandar Vuković:Hello again ChrisSure, you can see the change log here:https://wpamelia.com/changelog/ Deepak Dhamuria Enable CaptchaClosed   Amelia   Updated June 15, 2020 at 11:03am   4 Most recent comment from [deleted]:Hello Kevin,Unfortunately no, there are not hidden fields available or any other way to prevent spam with the Amelia's current built-in features. We have reCaptcha in our to-do list, but for n ... Hanneke Kllaassen Appointment creation is not finalizedClosed   Amelia   Updated June 15, 2020 at 11:00am   3 Most recent comment from [deleted]:Hello Hanneke Klaassen, Thank you for your purchase and apologies for replying late, we are not working on weekends. Glad to see the issue is gone, thank you for letting us know. If you want to use ... ismael Total_persons and couponClosed   Amelia   Updated June 15, 2020 at 10:54am   13 Most recent comment from [deleted]:Hello Ismael,We recharged your SMS balance. Please note that we fixed this issue in the latest update of Amelia, version 2.7, so if you have updated the plugin you can recharge SMS balance in the b ... Christian Lara Disable option of select employeeClosed   Amelia   Updated June 15, 2020 at 10:29am   4 Most recent comment from Aleksandar Vuković:Hi again Christian.You can hide the employee's section from front-end with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } As for ... Nemanja Bogdanovic pricingClosed   Amelia   Updated June 15, 2020 at 10:16am   4 Most recent comment from [deleted]:You are welcome, Nemanja. Apologies for replying late, we are not working on weekends. We have this in our feature requests list and I will add your vote to it, but for now that feature isn't p ...