We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lakeitha Grey Book this Event Number of PersonsClosed   Amelia   Updated August 7, 2020 at 4:03pm   6 Most recent comment from [deleted]:You are welcome, Lakeitha. Glad to see you managed to find the right CSS selector!Thank you for letting me know.If you have any other questions or concerns or need help with other CSS, feel free to op ... Joas Schurer Standard WooCommerce Product for EventsClosed   Amelia   Updated August 7, 2020 at 2:30pm   4 Most recent comment from [deleted]:You are welcome. I see, sorry for the misunderstanding . No, unfortunately, there isn't a possibility to do that automatically in Amelia. All of the Services and Events are connected to the same ... Joas Schurer Payment via WooCommerceClosed   Amelia   Updated August 7, 2020 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello JoasUnfortunately, the status of the appointment in Amelia needs to be changed manually. This is something our developers will be working on in the future, but it's always good to receive a ... Sean McPheeters Amelia Appointment RescheduleClosed   Amelia   Updated August 7, 2020 at 11:41am   2 Most recent comment from [deleted]:Hello Sean McPheeters, Thank you for your purchase. Email notifications that are sent from Amelia are the ones that you can see on the Amelia -> Notifications page. There isn't an email for resc ... Tom Adams Enquiry FormClosed   Amelia   Updated August 7, 2020 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello TomI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Todd Pitcher Services not showing on MondaysClosed   Amelia   Updated August 7, 2020 at 9:56am   22 Most recent comment from Aleksandar Vuković:Hi again ToddSorry, I took a look at his shared calendar, and I can see the event is still there. Please take a look at the attached screenshot - it shows that there is one Monday (August 17th) that h ... Maria Stripe and Paypal errorsClosed   Amelia   Updated August 7, 2020 at 9:07am   9 Most recent comment from Aleksandar Vuković:Hi again MariaI don't know how you're generating the keys, but they should work regardless. When they worked with our test keys, that confirmed the integration is running smoothly, and ther ... Erick Bonilla Booking wizard not loadingClosed   Amelia   Updated August 7, 2020 at 8:54am   9 Most recent comment from Aleksandar Vuković:Hi again ErickSince the color is different than you set it up in the Customization, it's probably caused by a conflict with the theme's buttons, so you would need to inspect the page, find A ... Leonard Zakoor Time not matching upClosed   Amelia   Updated August 7, 2020 at 8:04am   15 Most recent comment from Aleksandar Vuković:Hello LeonardLike I said - the fix should be included in the next update. Unfortunately, the update has been postponed until Monday or Tuesday due to some quick fixes we've implemented. Steve Charge once for block of 16 appointmentsClosed   Amelia   Updated August 7, 2020 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello SteveThank you for your purchase.If the price is the only thing wrong about this, you can configure how your customers will be charged when you edit that Service.“Customers will have to pay on ... Richard ServicesClosed   Amelia   Updated August 6, 2020 at 5:06pm   28 Most recent comment from [deleted]:You are welcome, Richard.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dermod Wood Bug? in booking calendarClosed   Amelia   Updated August 6, 2020 at 4:59pm   5 Most recent comment from [deleted]:Hello Derm, You are welcome. Glad to see that the issue is gone. We will change that in one of the following updates of Amelia - when that option in Amelia -> Appointments settings is disabled and t ... MR Claud Williams Google Calendar IssueClosed   Amelia   Updated August 6, 2020 at 1:59pm   6 Most recent comment from [deleted]:Hello MR Claud Williams, You need to enable Less secure apps in your Google calendar, could you please check if you did this for the Google account you are trying to connect to the employee in Amelia? ... Ian Bowden Managing licencesClosed   Amelia   Updated August 6, 2020 at 1:32pm   2 Most recent comment from Aleksandar Vuković:Hi again IanThe store credentials were emailed to you along with the last purchase code you acquired. The link to the store is http://store.tms-plugins.com/, so even if you lost that email, or you can ... Stine Bjerregaard Add to calendar timezoneClosed   Amelia   Updated August 6, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Great news, StineThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.