We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andres Bustamante Multiple simulnateous emplyees in one appointmentClosed   Amelia   Updated August 13, 2020 at 4:18pm   2 Most recent comment from [deleted]:Hello Andres Bustamante , Thank you for your purchase.You can assign more employees to the same service in Amelia. You can't assign two or more employees to the same appointment, if that is what ... Ramses Chain appointmentsClosed   Amelia   Updated August 13, 2020 at 3:34pm   2 Most recent comment from [deleted]:Hello Ramses, Thank you for your purchase. It isn't possible to book multiple services (appointments for different services) at once in Amelia with its current built-in features, unfortunately. ... Roshan Sujeebun cannot add a new customer in the healers panelClosed   Amelia   Updated August 13, 2020 at 12:34pm   4 Most recent comment from Aleksandar Vuković:Hello RoshanI am sorry to disappoint you, but we cannot enable this capability for a user role based on one customer's request.If you want, you can download a plugin like User Role Editor, and c ... Seth Barrett Hiding employees from front endClosed   Amelia   Updated August 13, 2020 at 12:32pm   9 Most recent comment from Aleksandar Vuković:Hello again SethYou can hide it with this: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div:nth-child(1) > div > div:nth-child(4) { display: none !important; } ... Daniel Aengenheyster Let customer choose between locationsClosed   Amelia   Updated August 13, 2020 at 12:23pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYou wouldn't need a separate location, because your existing employees can't work on two separate locations at the same time. They can work on two different services, though.So, ... Mat No menu entries, no booking calendarClosed   Amelia   Updated August 13, 2020 at 12:11pm   5 Most recent comment from [deleted]:Thank you for letting me know , Mat. Please let us know if you encounter any issues with Amelia regarding this matter. If you have any other questions or concerns feel free to open a new ticket and ... Megan links to individual eventsClosed   Amelia   Updated August 13, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Megan, Thank you for your purchase. There aren't any links created for Events in Amelia with the plugin's built-in features. Like you mentioned, you can only link to a page where yo ... Jeremiah Limiting services to specific locationsClosed   Amelia   Updated August 13, 2020 at 12:04pm   6 Most recent comment from Aleksandar Vuković:Hello Jeremiah, hello JonathanThanks for your advice, but Jeremiah needs all three services offered at the same time, but to also be linked to a location. If we add a location to the employee, and he& ... Peter Chan featuresClosed   Amelia   Updated August 13, 2020 at 11:58am   2 Most recent comment from [deleted]:Hello Peter Chan, Thank you for your purchase. 1. You can add Custom fields to the booking form, so customer provide additional information for the appointments, there aare several types and they can ... joseph Pop-up ModalClosed   Amelia   Updated August 13, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello JosephIt doesn't have native compatibility with popups, so it may require some additional CSS and JavaScript. For example, for Elementor popup, we have some custom CSS and JS you could use ... Amin Talab How to Achieve Best Customer Experience?Closed   Amelia   Updated August 13, 2020 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello AminI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We don't yet have packages in the plugin, but they are unde ... Moeed Ahmad Can't make payment using paypalClosed   Amelia   Updated August 13, 2020 at 9:03am   4 Most recent comment from Aleksandar Vuković:Hi again MoeedThank you for the credentials.These credentials look suspicious to me:The secret is too short, and it contains all uppercase letters. This is how it's supposed to look like:I enter ... Tre Plugin Update InstructionsClosed   Amelia   Updated August 13, 2020 at 8:54am   7 Most recent comment from [deleted]:Glad to see everything is update properly now, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Russell Barnett Check whether update installedClosed   Amelia   Updated August 13, 2020 at 8:49am   4 Most recent comment from [deleted]:You are welcome, Russell. Glad to see you managed to update Amelia without any issues, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we ... Andrius Audit trailClosed   Amelia   Updated August 13, 2020 at 8:43am   2 Most recent comment from [deleted]:Hello Andrius, I will add your feature request to our list so it can be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and w ...