We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Biiird Studio back button functionalityClosed   Amelia   Updated August 12, 2020 at 2:06pm   10 Most recent comment from Aleksandar Vuković:Hello again Biiird StudioThat's not a bug actually. That's how the plugin works at the moment. Like I said a few times already - your suggestion has been forwarded to our development team.W ... Zateashma Blue WooCommerce Payment Form not AppearingClosed   Amelia   Updated August 12, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello HaleyThank you for your purchase.Please go to WooCommerce's Advanced Settings, and check if you have CART and CHECKOUT pages selected in the corresponding drop-downs.If you don't, you ... Debbie Fierst UpgradingClosed   Amelia   Updated August 12, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Debbie Fierst, Thank you for your purchase. If you have already activated your purchase code in Amelia -> Settings -> Activation, and don't have the auto-update option for Amelia on the Pl ... Georgia Ferguson Can't add existing user as employeeClosed   Amelia   Updated August 12, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Georgia Ferguson, In order to connect employees in Amelia to already existing WordPress users these WP users need to have Amelia Employees roles in WordPress Users. You can connect Amelia emplo ... Padraig Ansbro Installing PluginClosed   Amelia   Updated August 12, 2020 at 12:24pm   5 Most recent comment from [deleted]:You are welcome. There are instructions for the installing/updating processes in our documentation, so please check them out. If you have any other questions or concerns feel free to open a new tick ... Neil Lyons appointment managementClosed   Amelia   Updated August 12, 2020 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello Neil1. This should not be possible. If the time slots are unavailable, they are unavailable. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and ... Plamen Multiple BookingClosed   Amelia   Updated August 12, 2020 at 10:22am   2 Most recent comment from [deleted]:Hello Plamen,It isn't possible to book multiple services/appointments for different services at once in Amelia with its current built-in features unfortunately. There is some possible work-around ... 100% Leiden Appointment informationClosed   Amelia   Updated August 12, 2020 at 10:01am   3 Most recent comment from [deleted]:Hello 100% Leiden, Amelia doesn't have integration with the mentioned plugin, or any such plugin for that matter. The WooCommece integration is made for WooCommerce and we can't guarantee ho ... Phil Carson Nothing Shows Up In Amelia Menu Structure Except SettingsClosed   Amelia   Updated August 12, 2020 at 7:54am   4 Most recent comment from Aleksandar Vuković:Hi Phil, thank you for your purchase!Sorry for the late response.Upon activation, Amelia creates .js files in ../wp-content/plugins/ameliabooking/public/js/chunks/ folder (it also creates the CSS fold ... Douglas Elom Error saying This page can't load Google Maps correctly.Closed   Amelia   Updated August 12, 2020 at 7:28am   2 Most recent comment from Aleksandar Vuković:Hello DouglasYou would need to create Google Map API Key on your Google account (enabling all necessary API's from the image below). Then, you need to add your billing account. You can read mo ... Dave Mongillo New EmployeeClosed   Amelia   Updated August 11, 2020 at 7:23pm   6 Most recent comment from Aleksandar Vuković:Hello DaveI don't believe there is. Administrator is the highest role, and mixing it with other roles is not advisable. In this case, it seems that it's not even possible.Unfortunately, the ... Helmut Berger %text_content% PlaceholderClosed   Amelia   Updated August 11, 2020 at 5:08pm   2 Most recent comment from [deleted]:Hello Daniel, This is a placeholder for the Text content custom field, it doesn't look like %text_content% actually, sorry about that, we will change that, it is like any other Custom field pla ... Douglas Elom Can I list all my services in alphabetical order?Closed   Amelia   Updated August 11, 2020 at 3:35pm   4 Most recent comment from [deleted]:Hello Douglas, Unfortunately, front-end services sorting isn't possible with the plugin's current built-in features. The sorting options in the back-end affect the back-end only. If you h ... Gabriel Whittemore Functionality QuestionClosed   Amelia   Updated August 11, 2020 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello GabrielYou first need to configure Google Calendar in order to have that option in your employee's profile.  robin mermet Make cancelled booking slots available againClosed   Amelia   Updated August 11, 2020 at 2:28pm   6 Most recent comment from Aleksandar Vuković:It's not because you did anything, Robin, it was something on our end.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.