We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

chris williams sms notificationsClosed   Amelia   Updated August 10, 2020 at 1:43pm   3 Most recent comment from Aleksandar Vuković:Hello chrisThank you for your purchase, and thank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll glad ... Jimmy Query about a field in the Amelia pluginClosed   Amelia   Updated August 10, 2020 at 1:32pm   12 Most recent comment from Aleksandar Vuković:Hello JimmyUnfortunately, in back-end, you will see the times in the time zone WordPress is set to, so an employee in Berlin would start their working hours at 08:00, while an employee in New York wou ... Lakeitha Grey I have some upcoming events that have people that have already registered. However, they are not showing in the employee panel. I have made sure that I have the correct shortcode: [ameliaemployeepanel appointments=1 events=1] The staff person is selected for the events that are missing as well. I'm not sure what to do. Please advise. See attachments below.Closed   Amelia   Updated August 10, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello LakeithaAt the moment, there is a bug in the Employee panel when it comes to events. We will release a new update of Amelia today, and the issue should be fixed when you update the plugin.If the ... Yung Jen Lin NotificationsClosed   Amelia   Updated August 10, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Yung Jen , In Amelia, notifications are sent to Customer and to Employees, and you can configure this when you go to Amelia -> Notifications page. If you want to add some additional email addres ... Alexander UpdateClosed   Amelia   Updated August 10, 2020 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello AlexanderThe next update should roll out today or tomorrow, but packages feature will not be included in that one. Our developers are working on it, and we hope it will be released in the next 3 ... Denis Custom FieldsClosed   Amelia   Updated August 10, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello DenisThe plugin wasn't designed for customers to enter custom addresses that would go into Locations. You can only include a mandatory custom field for the service, so they enter the locati ... Douglas Fraser Zoom Topic and Descriptions coming out wrongClosed   Amelia   Updated August 10, 2020 at 12:05pm   8 Most recent comment from [deleted]:Hello Douglas,Apologies for replying late, we don't work on weekends."Meeting Title" and "Meeting Agenda" in the Zoom Integrations settings apply to both Services and Events so you need to add p ... Sarah Lynn PaypalClosed   Amelia   Updated August 10, 2020 at 11:58am   4 Most recent comment from [deleted]:Hello Sarah, Apologies for replying late, we don't work on weekends.You are welcome. Glad to see the issue is gone.There isn't an integration fro MailerLite in Amelia, unfortunately, but you ... Hannah Chappell Number of spaces availableClosed   Amelia   Updated August 10, 2020 at 11:08am   3 Most recent comment from Aleksandar Vuković:Hello Hannah, hello BenUnfortunately, something like this is not yet possible for appointments, only events.Our developers have that in mind for the future, but it is not a feature so frequently aske ... Erik Allen EmployeesClosed   Amelia   Updated August 10, 2020 at 9:53am   2 Most recent comment from [deleted]:Hello Erik, Apologies for replying late, we don't work on weekends.A service must be assigned to at least one  employee in Amelia in order to be bookable. There isn't a possibility for a s ... Dan Time Zone Not Carrying OverClosed   Amelia   Updated August 10, 2020 at 9:17am   4 Most recent comment from [deleted]:Hello Dan, Apologies for replying late, we don't work on weekends.Thank you for the clarification. I haven't realized you were talking about the appointments times in the front-end Employe ... Ben Booking time slots Max (50) per HourClosed   Amelia   Updated August 10, 2020 at 8:58am   2 Most recent comment from [deleted]:Hello Ben, Thank you for your purchase and apologies for replying late, we don't work on weekends.Yes, the capacity of the appointment (one time slot/one employee) is set with configuring the Se ... mohammed allow customers to inquire about their reservationClosed   Amelia   Updated August 8, 2020 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello mohammedI'm not sure I understand what you mean. Can you please explain in a bit more detail? Ahmet Ayirga Event Booking ApprovalClosed   Amelia   Updated August 7, 2020 at 7:58pm   2 Most recent comment from Aleksandar Vuković:Hello AhmetEvents cannot be approved or rejected. If there's an event, people can join it if it's public.If you don't want someone on that event, you can simply remove the attendee, but ... Cory Allow employee or manager to delete appointmentClosed   Amelia   Updated August 7, 2020 at 7:28pm   6 Most recent comment from Aleksandar Vuković:Hi again CoryIf you added multiple user roles to the WordPress user, then no. But in that case, both user roles should be updated, so they have same capabilities (when it comes to Amelia at least).If ...