We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Stine Bjerregaard Add to calendar timezoneClosed   Amelia   Updated August 6, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Great news, StineThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shane Naidoo TIme Zone issuesClosed   Amelia   Updated August 6, 2020 at 12:39pm   6 Most recent comment from [deleted]:You are welcome, Shane. Thank you for the clarification. There is some issue with the timezone - time of the Appointments in the Employee panel when the option Show booking slots in client time zone ... Bianca Flood client rescheduling from control panelClosed   Amelia   Updated August 6, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Bianca, If the appointment is approved there isn't a possibility in Amelia of changing the status back to Pending if customers reschedule it. The default status option affects only new boo ... Seth Barrett Hide custom fields from customersClosed   Amelia   Updated August 6, 2020 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello SethYou can hide non-mandatory custom fields with CSS, yes, but you need to find the correct selector. For instance, the "Additional Notes" custom field can be hidden with this: #am-confirm-book ... Samia Gomez Google Calendar IssueClosed   Amelia   Updated August 6, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello LouisaI see this is a duplicate ticket, so it will be closed. You can check my response in another ticket. Bérengère GODÉ Waiting List YogaClosed   Amelia   Updated August 6, 2020 at 9:13am   2 Most recent comment from [deleted]:Hello Bérengère GODÉ,This feature isn't planned for implementing in Amelia yet, so we can't give an estimate for when it will be implemented and released, unfortunately. If you have any ... Michael Claypool Recurring Events Daily SettingClosed   Amelia   Updated August 6, 2020 at 9:07am   2 Most recent comment from [deleted]:Hello Michael, There isn't a possibility to set the recurrence for the Events to be Daily with the plugin's built-in features, unfortunately. We have this in our to-do list but for now we ... kasey Payment FunctionalityClosed   Amelia   Updated August 6, 2020 at 8:48am   4 Most recent comment from Aleksandar Vuković:Hi again kaseyAt the moment the feature works like it does, and we cannot change it. So, your customers would need to select the number of times the Service will repeat. There's nothing you can d ... Robert Fernandez Locations IssueClosed   Amelia   Updated August 6, 2020 at 8:04am   2 Most recent comment from Aleksandar Vuković:Hello RobertDid you create Google Map API Key in your Google account (enabling all necessary API's from the image below)? Did you add your billing account? You can read more about this here. ... Scott McCarthy UIClosed   Amelia   Updated August 5, 2020 at 7:44pm   2 Most recent comment from Aleksandar Vuković:Hello ScottThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.You simply need to find ... Guillermo Veiga Login redirectionClosed   Amelia   Updated August 5, 2020 at 7:38pm   11 Most recent comment from Aleksandar Vuković:Hi again GuillermoLike I said - I'll ask our developers, so it'll be up to them if this will be changed or not. I personally have over a hundred tickets every day, and you're the firs ... Fernando Jose Pedraza It does not allow to reserve the same day, it does not show them available but the following dayClosed   Amelia   Updated August 5, 2020 at 7:14pm   2 Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.Please check if you have something set up for "Minimum time required before booking: " in General settings of the plugin, or in the settings of individual ser ... Rory Finch Google calendar item not showing in AmeliaClosed   Amelia   Updated August 5, 2020 at 12:30pm   11 Most recent comment from [deleted]:Hello Rory, You don't have the latest version of Amelia, 2.8, so this is why you don't have this option in Google calendar settings. You need to update the plugin bu following the instruct ... Louis Amelia & Tutor LMS compatibilityClosed   Amelia   Updated August 5, 2020 at 7:59am   2 Most recent comment from [deleted]:Hello Louis, Thank you for your purchase. There isn't a possibility of integrating Tutor LMS and Amelia, unfortunately. The front-end Customer panel in Amelia can show information from Amelia o ... Sitely Integration with MailChimpClosed   Amelia   Updated August 5, 2020 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello SitelyAmelia doesn't have native integration with MailChimp. You could be able to connect it using web hooks.