We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Khoa Nguyen Add to all employee schedule on customer event registrationClosed   Amelia   Updated August 3, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello Khoa Nguyen,Apologies for replying a bit later, we don't work on weekends.Events are not synchronized with Google calendar in Amelia with its current built-in features, unfortunately. The G ... Eduardo De la Mora #15247341Closed   Amelia   Updated August 3, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello EduardoPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and you can download the ... Neil Lyons RE: Further information requiredClosed   Amelia   Updated August 3, 2020 at 10:57am   2 Most recent comment from [deleted]:Hello Neil Lyons, Thank you for your purchase. There isn't such possibility in Amelia with its current built-in features, unfortunately. You can maybe check if you can use somehow the Webhooks ... Tre Print option for customer checkoutClosed   Amelia   Updated August 3, 2020 at 10:55am   2 Most recent comment from [deleted]:Hello Tre, Apologies for replying a bit later, we don't work on weekends.There isn't a print option for customers in Amelia with its current built-in features. If you have any further ques ... Stefan Neumann Booking design and procedureClosed   Amelia   Updated August 3, 2020 at 10:50am   4 Most recent comment from [deleted]:Hello Stefan, Apologies for replying a bit later, we don't work on weekends.You are welcome. Like I mentioned, I can add it to our list so it can be considered when some customization of the bo ... Tre Error 505Closed   Amelia   Updated August 3, 2020 at 9:47am   3 Most recent comment from [deleted]:Hello Tre, Apologies for replying a bit later, we don't work on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do n ... Madhav Anand Answers Missing in Documentation - URGENTClosed   Amelia   Updated August 3, 2020 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello MadhavThese are general CSS rules you can use on the page between style tags where you will overwrite font from our plugin. .amelia-app-booking input[type="text"], .am-modal.am-in-body input ... Stephen Appointment Redirect not workingClosed   Amelia   Updated August 3, 2020 at 9:19am   4 Most recent comment from Aleksandar Vuković:Hello again Stephen You added your website in Service's settings, as the redirect URL: That's why it didn't work. I removed that, and it took me to the "Thank you" page normally after t ... Charlie Customer Panel IssueClosed   Amelia   Updated August 3, 2020 at 9:08am   3 Most recent comment from Aleksandar Vuković:Hello CharlieSomething is causing the employee's profile picture to move.Would you be able to provide me log-in credentials for one of your employee's front-end employee panel, so I can fin ... Madhav Anand 4 Annoying things in Amelia - Problem in setting Time Slots - URGENTClosed   Amelia   Updated August 3, 2020 at 8:50am   6 Most recent comment from [deleted]:Hello Madhav Anand, Apologies for replying late, we don't work on weekends.1. Try adding this format HTML to the page where you have your Amelia shortcode: .amelia-app-booking input[type="te ... Tre Shop / E-commerce SalesClosed   Amelia   Updated August 1, 2020 at 9:09pm   8 Most recent comment from Aleksandar Vuković:You're welcome, TreIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrius Appointment IDClosed   Amelia   Updated August 1, 2020 at 9:07pm   4 Most recent comment from Aleksandar Vuković:Understood, AndriusI sure hope they'll be able to add it soon. Stefan Ho Event Dates repeated in checkout pageClosed   Amelia   Updated August 1, 2020 at 8:16pm   7 Most recent comment from Aleksandar Vuković:Hi again StefanThe update should be released next week, if everything goes according to plan. Elitek Solutions Make cancelled booking slots available againClosed   Amelia   Updated August 1, 2020 at 11:56am   4 Most recent comment from Aleksandar Vuković:Hello robinIs this a group appointment, or a single-customer appointment? Are you cancelling the customer, or the entire appointment.When you cancel an appointment, that time slot has to be open for ... Dermod Wood ShortcodesClosed   Amelia   Updated August 1, 2020 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello DermodYou can see the full list of our shortcodes on our FAQ section.