As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Alvaro Choosing EmployeesClosed   Amelia   Updated August 11, 2020 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hello AlvaroOf course, we are constantly working on improving the plugin, but development takes time. Also, we are working on features as requested by our customers - meaning more customers ask for a ... Dennis van den Berg updatesClosed   Amelia   Updated August 10, 2020 at 5:34pm   2 Most recent comment from [deleted]:Hello Dennis, Thank you for your purchase. There is some issue with the auto-update option on some serviers, our developers are working on fixing it. If you have activated Amelia with your purchase ... Lou Booking recurring - Weeks optionClosed   Amelia   Updated August 10, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hello Lou, There isn't a possibility to disable the option to choose the Weekly recurrence (2 weeks, 2 weeks, etc.) of the recurring appointments with the Amelia's current built-in feature ... [email protected] Service | EmployeeClosed   Amelia   Updated August 10, 2020 at 4:49pm   2 Most recent comment from [deleted]:Hello [email protected], There isn't such possibility in Amelia. You can add different shortcodes to different pages on your website for Amelia, and show different services, employees, lo ... Rory Finch URGENT - I have added 3 new service categories and corresponding services but they do not show up in the front endClosed   Amelia   Updated August 10, 2020 at 4:19pm   4 Most recent comment from [deleted]:You are welcome, Rory. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Wolfgang Medina about multiple appointment in oneClosed   Amelia   Updated August 10, 2020 at 3:48pm   2 Most recent comment from [deleted]:Hello Wolfgang Medina, When two or more customers book the same time slot with the same employee, this is considered as a group appointment in Amelia, and all of these customers are added to the same ... Raphael Nordier how to add free time classes ? ie: 11h45 to 13h15Closed   Amelia   Updated August 10, 2020 at 2:59pm   2 Most recent comment from [deleted]:Hello Raphaël Nordier, You need to change the time interval for the Default time slot step option in Amelia -> Settings -> General to 15 minutes for example in order to create those work time periods ... NICOLA LAMIUAX Integration MS OutlookClosed   Amelia   Updated August 10, 2020 at 2:57pm   4 Most recent comment from [deleted]:Hello Nicola, We released the new update of Amelia with the Outlook sync, so you can update the plugin by following the bellow instructions and you will have this feature available. Update the plug ... Denis RefundClosed   Amelia   Updated August 10, 2020 at 2:51pm   2 Most recent comment from [deleted]:Hello Denis, We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credential ... rodrigo polidura zoom validate user who payClosed   Amelia   Updated August 10, 2020 at 2:11pm   2 Most recent comment from [deleted]:Hello rodrigo polidura, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.For any information about events/attendees from Amelia that you want to have ... chris williams sms notificationsClosed   Amelia   Updated August 10, 2020 at 1:43pm   3 Most recent comment from Aleksandar Vuković:Hello chrisThank you for your purchase, and thank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll glad ... Jimmy Query about a field in the Amelia pluginClosed   Amelia   Updated August 10, 2020 at 1:32pm   12 Most recent comment from Aleksandar Vuković:Hello JimmyUnfortunately, in back-end, you will see the times in the time zone WordPress is set to, so an employee in Berlin would start their working hours at 08:00, while an employee in New York wou ... Lakeitha Grey I have some upcoming events that have people that have already registered. However, they are not showing in the employee panel. I have made sure that I have the correct shortcode: [ameliaemployeepanel appointments=1 events=1] The staff person is selected for the events that are missing as well. I'm not sure what to do. Please advise. See attachments below.Closed   Amelia   Updated August 10, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello LakeithaAt the moment, there is a bug in the Employee panel when it comes to events. We will release a new update of Amelia today, and the issue should be fixed when you update the plugin.If the ... Yung Jen Lin NotificationsClosed   Amelia   Updated August 10, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Yung Jen , In Amelia, notifications are sent to Customer and to Employees, and you can configure this when you go to Amelia -> Notifications page. If you want to add some additional email addres ... Alexander UpdateClosed   Amelia   Updated August 10, 2020 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello AlexanderThe next update should roll out today or tomorrow, but packages feature will not be included in that one. Our developers are working on it, and we hope it will be released in the next 3 ...