As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Scott McCarthy Google Calendar IntegrationClosed   Amelia   Updated August 20, 2020 at 10:41am   21 Most recent comment from Aleksandar Vuković:Hi KaseDeleting Total UpKeep is a prerequisite as it seems (while on the subject, can either one of you guys send me the Total UpKeep plugins (zipped installation files), so I can forward it to our ... John Bellows appt time and actual time differenceClosed   Amelia   Updated August 20, 2020 at 10:31am   6 Most recent comment from [deleted]:Glad to see that, John. Thank you for letting me know. You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sylvain Company settingsClosed   Amelia   Updated August 20, 2020 at 10:25am   4 Most recent comment from [deleted]:Hello Sylvain, Thank you for the login. The error log says that Google Maps rejected your request because the API is invalid, please look at the attachment. So, if you have enabled all necessary APIs ... Antony Select EmployeeClosed   Amelia   Updated August 20, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hello AntonyYou can't do that from within the settings, but you can hide it with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } Jean-Marc Hans Check availability in several calendarsClosed   Amelia   Updated August 20, 2020 at 9:28am   5 Most recent comment from Aleksandar Vuković:Hi again Jean-MarcThank you for your feedback. It will be forwarded to our development team, but at the moment connecting to multiple Google Accounts in Amelia is not possible. james Broken ActivateClosed   Amelia   Updated August 20, 2020 at 7:57am   5 Most recent comment from [deleted]:Hello James, Thank you for your purchase. Please note that our work hours are 10:00 - 17:00 CET (they can vary up to 1-2 hours) Monday - Friday, so you can expect an answer from us then. We respond ... Kleber validation.Closed   Amelia   Updated August 20, 2020 at 7:55am   4 Most recent comment from Aleksandar Vuković:Hello KleberUnfortunately, something like this is not possible. The data from custom fields is being saved as an array in wp_amelia_customer_bookings table, and its length can't be defined throug ... Raphaela Kossinis Attachment NotificationClosed   Amelia   Updated August 20, 2020 at 7:29am   2 Most recent comment from [deleted]:Hello Raphaela Kossinis, Thank you for your purchase. In order to have Zoom links  in the email notifications (Zoom placeholders to show information) if your customers choose Zoom appointment, you w ... IPL Tech Individual Booking Links for Services and EmployeesClosed   Amelia   Updated August 20, 2020 at 7:16am   2 Most recent comment from [deleted]:Hello IPL Tech,Thank you for your purchase.There isn't such option in Amelia - there aren't any links that could be created for Services and Employees in Amelia, and them to be sent to custo ... Alvaro Recurrent bookingsClosed   Amelia   Updated August 19, 2020 at 3:05pm   5 Most recent comment from [deleted]:You are welcome, Alvaro. Unfortunately, Amelia doesn't have an integration with any subscription plugin. WooCommerce is used only as a payment method in Amelia. You can try using that plugin, but ... Jean-Marc Hans Employee Panel Access URL is emptyClosed   Amelia   Updated August 19, 2020 at 2:49pm   4 Most recent comment from [deleted]:Glad to see the issue is resolved, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Thiago Drummond translate calendarClosed   Amelia   Updated August 19, 2020 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello ThiagoI am sorry, but unfortunately something like this is not possible.The calendar locale is pulled from the WordPress language, and a 3rd party library is used to pull the month names and day ... Virginie Valade SMS double chargeClosed   Amelia   Updated August 19, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello VirginieThank you for your purchase.The issue here is not that your messages are split into segments and charged twice for it, as you can see your SMS segments are all "1". The issue here is tha ... Hugh Import Data FunctionalityClosed   Amelia   Updated August 19, 2020 at 12:45pm   4 Most recent comment from Aleksandar Vuković:Hello HughI'm sorry, sir, but we don't develop new features based on a single customer's request. We have a feature request, and you can see this feature that you're requesting i ... Courtney Yost How to do thingsClosed   Amelia   Updated August 19, 2020 at 12:40pm   2 Most recent comment from [deleted]:Hello Courtney Yost, Thank you for your purchase. There isn't a possibility to create events without a price in Amelia with its current built-in features. If you don't provide some price th ...