We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amin Talab How to Achieve Best Customer Experience?Closed   Amelia   Updated August 13, 2020 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello AminI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We don't yet have packages in the plugin, but they are unde ... Moeed Ahmad Can't make payment using paypalClosed   Amelia   Updated August 13, 2020 at 9:03am   4 Most recent comment from Aleksandar Vuković:Hi again MoeedThank you for the credentials.These credentials look suspicious to me:The secret is too short, and it contains all uppercase letters. This is how it's supposed to look like:I enter ... Tre Plugin Update InstructionsClosed   Amelia   Updated August 13, 2020 at 8:54am   7 Most recent comment from [deleted]:Glad to see everything is update properly now, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Russell Barnett Check whether update installedClosed   Amelia   Updated August 13, 2020 at 8:49am   4 Most recent comment from [deleted]:You are welcome, Russell. Glad to see you managed to update Amelia without any issues, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we ... Andrius Audit trailClosed   Amelia   Updated August 13, 2020 at 8:43am   2 Most recent comment from [deleted]:Hello Andrius, I will add your feature request to our list so it can be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and w ... Gerlinde update to new versionClosed   Amelia   Updated August 13, 2020 at 8:05am   3 Most recent comment from [deleted]:Hello Gerlinde, Glad to see you managed to find a solution to the issue you had. Thank you for letting us know.Yes, you need to activate Amelia with your purchase code in Amelia -> Settings -> Activa ... Gerlinde calendar viewClosed   Amelia   Updated August 13, 2020 at 8:04am   2 Most recent comment from [deleted]:Hello Gerlinde, Thank you for your purchase.You show Amelia on the front-end using a shortcode, Events can be shown only in a list view, while Services have a calendar booking form. You will find all ... andreas ebermann plugin issesClosed   Amelia   Updated August 12, 2020 at 10:22pm   7 Most recent comment from Aleksandar Vuković:Hello MatI personally updated both Amelia and WP using the dashboard, and had no issues whatsoever.Thank you for sharing the plugin with me, though! If I run into similar issues with other customers ... Aurore admin impossible to change appointment timesClosed   Amelia   Updated August 12, 2020 at 9:36pm   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your purchase.You can't change your existing employees' working hours by adjusting the Global Working hours. You need to go to your employee's profile, and chan ... Juanma Aranda Unsupported date formatClosed   Amelia   Updated August 12, 2020 at 9:23pm   4 Most recent comment from Aleksandar Vuković:Hello again JuanmaThe issue here is (as you can see from your own screenshot) this: deThat's a custom word, but "d" and "e" are also date formats, so that's why you see it distorted.Our dev ... mike paymentClosed   Amelia   Updated August 12, 2020 at 9:03pm   2 Most recent comment from Aleksandar Vuković:Hello MikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If the payment is on site, you can only modify the payment so it ... Alex Outlook IntegrationClosed   Amelia   Updated August 12, 2020 at 8:52pm   2 Most recent comment from Aleksandar Vuković:Hello Alex1. I haven't personally tested Outlook yet, but from the info I got from our Q/As (it's rather late here, 11PM, so no details were exchanged between us) you should be able to use ... Donald Schaffer Amelia Update 2.9 Update FailClosed   Amelia   Updated August 12, 2020 at 7:38pm   2 Most recent comment from Aleksandar Vuković:Hello DonaldIt seems like you're missing the autoload.php file in the downloaded file. Can you unzip the file you downloaded and check if /wp-content/plugins/ameliabooking/vendor/autoload.php fi ... Padraig Ansbro How to update version of Amelia in WP?Closed   Amelia   Updated August 12, 2020 at 7:31pm   2 Most recent comment from Aleksandar Vuković:Hello PadraigIf you entered the purchase code in Amelia settings/Activation, you should see the auto-update offered in your Plugins settings, so you simply need to click on "Update now" and update the ... Yusuf Sevgili smsClosed   Amelia   Updated August 12, 2020 at 3:41pm   4 Most recent comment from [deleted]:Thank you, Yusuf. There isn't a possibility for setting up the Alphanumeric Sender ID for Turkey, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we ...