We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alan Service Providers' Profile DisplayClosed   Amelia   Updated August 17, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Alan, There isn't a possibility of showing Employees' details on the front-end with Amelia's current built-in features, unfortunately. If you want, you can provide employees ... Thung Jia Cheng Is it possible for employee to select session slot via front-end panelClosed   Amelia   Updated August 17, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Thung Jia Cheng, Yes, employees can create appointments in the Employee front-end panel, if I understood your question well. They can create appointments for already existing customers, they can ... Thung Jia Cheng /When will package booking be available?Closed   Amelia   Updated August 17, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello Thung Jia ChengUnfortunately I don't have that information. It is currently under development, and I hope it will be released in the next 30 days, but I don't have any ETA. Helgi Skaftason Skjortnes Repeat this AppointmentClosed   Amelia   Updated August 17, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Helgi Skaftason Skjortnes, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility for Packages in Amelia with its current built-in features, unfortunat ... JessJess Appointment availability/ working hours&daysClosed   Amelia   Updated August 17, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello JessJess, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. The available time slots for booking are set by configuring the Employees' work ... Gerlinde customise colours on event listClosed   Amelia   Updated August 17, 2020 at 11:47am   3 Most recent comment from Gerlinde:thanks so much for your assistance. that worked perfectly.  Alyssa Durante Different Event prices for subscribed membersClosed   Amelia   Updated August 17, 2020 at 10:58am   4 Most recent comment from [deleted]:Hello Alyssa, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility of showing a Calendar on the front-end with classes, without a possibility for custome ... Eleni Stripe PricingClosed   Amelia   Updated August 17, 2020 at 10:54am   2 Most recent comment from [deleted]:Hello Eleni, Apologies for replying a bit later, we don't work on weekends.I am not sure if I understood your question quite well - you can connect Stripe to Amelia as a payment method if you wa ... Senta Chovancova Event synchronizationClosed   Amelia   Updated August 17, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello SentaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We will be working on adding that i ... Luke Allen Japanese TranslationClosed   Amelia   Updated August 17, 2020 at 8:53am   2 Most recent comment from [deleted]:Hello Luke Allen, Apologies for replying a bit later, we don't work on weekends.The language that is applied to Amelia is the one set in your WordPress General Settings so you can change it th ... Andrius %text_content% variableClosed   Amelia   Updated August 17, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello AndriusThere's actually no %text_content% placeholder. We mistyped that in the change log. The change was that we've added Text Content custom field in the notifications.So, you can no ... Axel UX IssuesClosed   Amelia   Updated August 17, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hello again AxelI'm sorry, but I can't replicate the issue on your website. The error occurs only when I try to reschedule the appointment when there already is an appointment that would o ... Walter Corredor A few questionsClosed   Amelia   Updated August 17, 2020 at 7:30am   4 Most recent comment from Aleksandar Vuković:Hello Walter1. Unfortunately, no. There are no native integrations with Google Analytics. To my knowledge, this is not one of the features that are going to be developed any time soon. Please feel fre ... fercanjob I am trying to insert a link into a custom checkbox that I created, but it reads as plain textClosed   Amelia   Updated August 14, 2020 at 8:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome fercanjobIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerardo Morales Working hours doesn't workClosed   Amelia   Updated August 14, 2020 at 8:41pm   3 Most recent comment from Aleksandar Vuković:Hello GerardoThank you for your purchase, and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we' ...