We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Romain FonctionalitiesClosed   Amelia   Updated October 27, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello RomainI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.They would need to compose these emails manually from their e ... Marcel Janssen Services specific emailsClosed   Amelia   Updated October 27, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello Marcel,We will add your vote for this feature request in our list. You can check out if there is such request here as well, and vote for it. If you have any other questions or concerns feel fre ... Amir Extra add ons for EventsClosed   Amelia   Updated October 27, 2020 at 9:33am   4 Most recent comment from [deleted]:Hello Amir, There isn't a possibility to create a service longer than 24 hours in Amelia with its built-in features, unfortunately.  gestio Create Amelia user automaticallyClosed   Amelia   Updated October 27, 2020 at 9:27am   6 Most recent comment from [deleted]:Hello Marie, Unfortunately, this isn't possible in Amelia, as users can't access the Customer panel if they are not created as customers in the plugin itself. Only Amelia customers can acc ... Sarah Wedderburn-Ogilvy Emails going to spam, marked as dangerousClosed   Amelia   Updated October 27, 2020 at 9:08am   4 Most recent comment from [deleted]:Hello Sarah, This doesn't depend on Amelia only, unfortunately. The emails coming from your website(Amelia)/server are seen as spam for some reason by your mail service provider. Mail service p ... Gustavo Cancel and rescheduleClosed   Amelia   Updated October 27, 2020 at 9:00am   4 Most recent comment from [deleted]:You are welcome, Gustavo. Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Jorge Variable pricingClosed   Amelia   Updated October 27, 2020 at 8:47am   4 Most recent comment from [deleted]:Hi Jorge,Then I will contact you once we implement packages feature to check it out.Have a nice day. Vivi-Anne Streep Blacklisting & Email verificationClosed   Amelia   Updated October 27, 2020 at 1:05am   2 Most recent comment from [deleted]:Hi Vivi-Anne,Thank you for your feedback and for your questions.1. I am afraid it's not implemented yet.2. Currently it's also not available, sorry.You can submit both features here:https:/ ... gestio Reschedule same service with another employeechangeClosed   Amelia   Updated October 26, 2020 at 10:26pm   8 Most recent comment from Aleksandar Vuković:You're welcome, gestioIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Charlotte Translation pluginClosed   Amelia   Updated October 26, 2020 at 10:18pm   2 Most recent comment from Aleksandar Vuković:Hello CharlottePlease go to Amelia Settings/Labels settings, and turn off Labels settings.That should help you resolve this issue. Eduardo JS Hook - Identify Payment MethodClosed   Amelia   Updated October 26, 2020 at 10:17pm   2 Most recent comment from [deleted]:Hello Eduardo,Thanks for your question.You can try it but I need a bit more time to clarify this with my dev team. ken sato How to add appointment information for the customers' calendars?Closed   Amelia   Updated October 26, 2020 at 9:54pm   2 Most recent comment from Aleksandar Vuković:Hello ken satoI'm sorry to disappoint you, but unfortunately at the moment, this isn't customizable for the customers.You can customize how the appointments will show up in your employees� ... Unions NSW Can't add an additional notification email addressClosed   Amelia   Updated October 26, 2020 at 9:48pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleJust start typing the email address in there. When you're done, hit Enter, and you'll be able to add another one, or simply hit "Save" in the bottom right. Stian Andreassen Help with settingsClosed   Amelia   Updated October 26, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hello Stian Andreassen, Thank you for your purchase. 1. This is because the employee assigned to all of these services is connected to this location. In Amelia, services are assigned to employees, ... Adrian Stern Customer Panel "Email with access link has been sent" not workingClosed   Amelia   Updated October 26, 2020 at 5:04pm   2 Most recent comment from [deleted]:Hello Adrian, Thank you for your purchase.The issue in that ticket was fixed and resolved some time ago, so this is coming from something else. Could you please explain me the issue in more details ...