As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Tara domain changeClosed   Amelia   Updated December 14, 2020 at 5:24pm   4 Most recent comment from [deleted]:You are welcome, Tara. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Shambavi Jayaramaiah Turn off Choice of employee in booking formClosed   Amelia   Updated December 14, 2020 at 5:23pm   4 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Jessica installationClosed   Amelia   Updated December 14, 2020 at 4:27pm   3 Most recent comment from Jessica:Thank you! Now it worked.  Rafal Connect Employees' Google calendars remotelyClosed   Amelia   Updated December 14, 2020 at 2:10pm   8 Most recent comment from Aleksandar Vuković:I can imagineThanks for your patience, I hope it will be included soon, although I can't make any promises. Greg Siegele WooCommerce needed?Closed   Amelia   Updated December 14, 2020 at 2:02pm   4 Most recent comment from Aleksandar Vuković:I'm not sure that you would be able to include tickets with this.You can create an event, which has max capacity set to 30, and 30 people will be able to book it, but it won't have any ticke ... John Lee Working Hours & Days Off SettingsClosed   Amelia   Updated December 14, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your purchase.It seems like you're trying to set working hours that pass midnight? That's not possible at the moment.All time slots in Amelia have to be offered in on ... Ximena Gomez Issues with Amelia update 2.9.3Closed   Amelia   Updated December 14, 2020 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello XimenaThank you for your purchase.If your whole website went down, it's most likely not related to Amelia.Version 2.9.3 has been released 2 weeks ago, and no one faced this issue. I don� ... Toby access_deniedClosed   Amelia   Updated December 14, 2020 at 12:05pm   10 Most recent comment from Aleksandar Vuković:Hi again TobyAre you referring to Amelia's Notifications, or the email invite for the Google Calendar event? The email notifications are sent by Amelia, and they contain the info you added in Ame ... sebastianrgu I need only booking the services, i dont need use a employes.Closed   Amelia   Updated December 14, 2020 at 12:00pm   4 Most recent comment from Aleksandar Vuković:Hello sebastianrguYou can hide the employee selection with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } Stefan Rütsch Grant a discount depending on the user's roleClosed   Amelia   Updated December 14, 2020 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello StefanAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in y ... Sofie Vranckx Unable to activate AmeliaClosed   Amelia   Updated December 14, 2020 at 10:12am   3 Most recent comment from Aleksandar Vuković:Hello SofieThank you for your purchase.The "Link you have followed has expired" is WordPress' error, not Amelia's. It's occurring because your server's upload limit is less than th ... Toby customer information sync to employee's google calendarClosed   Amelia   Updated December 13, 2020 at 11:59pm   4 Most recent comment from [deleted]:I meant the customer information won't be included in the notification email: Duforest limiting free reservation slot by google calendar predefined slotClosed   Amelia   Updated December 13, 2020 at 11:58pm   3 Most recent comment from [deleted]:Hello,Thanks for your message.I have replied to your another ticket you created, so will close this one.Please, note, we are not working during the weekend, so the response time might be impacted. The ... Robert Hercz Feature request: Detailed LogsClosed   Amelia   Updated December 12, 2020 at 9:40pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests sebastianrgu If I have less than a month to buy Amelia, can I get my money back if I don't want to use it anymore?Closed   Amelia   Updated December 12, 2020 at 2:54pm   2 Most recent comment from [deleted]:Hi there, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-retur ...