We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michel Setting questions about amneliaClosed   Amelia   Updated November 27, 2020 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello MichelThank you for your purchase.You can set the default service duration to be 1h, but add an hour-long extra, so when a service is booked, it can be prolonged for another hour.As for overlapp ... Charlie Kew Customer RegistrationClosed   Amelia   Updated November 27, 2020 at 1:01pm   6 Most recent comment from [deleted]:You are welcome, Charlie. Customers' info are pre-filled in the form, yes, when they are logged in to the panel or to WP, but there isn't a possibility for custom fields to be pre-filled - ... Curtis Calendar update issueClosed   Amelia   Updated November 27, 2020 at 12:55pm   4 Most recent comment from [deleted]:Hello Curtis, This is the way how Google sync in Amelia is implemented and working , employee change in Amelia can't update the Google events, and at the moment there isn't anything that c ... Liana Ravek How to make event times half pastClosed   Amelia   Updated November 27, 2020 at 12:34pm   6 Most recent comment from [deleted]:Thank you , Liana. I logged in and as I can see you have the same events twice on these dates in the back-end as well, and this is why they are shown like that on the front-end. Please look at the ... Manon copy eventClosed   Amelia   Updated November 27, 2020 at 11:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, ManonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aline layoutClosed   Amelia   Updated November 27, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AlineIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see ... Badr Lamraoui SMS notifications not workingClosed   Amelia   Updated November 27, 2020 at 9:25am   8 Most recent comment from Aleksandar Vuković:That should work, Badr, I don't know what's going on.If you can provide me FTP access credentials, and keep the WP-admin credentials active, I can forward the issue to our developers, for ... Marc Kilian Appointment packagesClosed   Amelia   Updated November 26, 2020 at 11:22pm   4 Most recent comment from [deleted]:Hi Marc,Thanks for your feedback. Have a lovely day. Alexandre advance paymentClosed   Amelia   Updated November 26, 2020 at 8:49pm   2 Most recent comment from [deleted]:Hello Alexandre,Thanks for your message.I am afraid it's not available in Amelia at the moment, sorry. Amanda Employees, Capacity & ImagesClosed   Amelia   Updated November 26, 2020 at 6:16pm   4 Most recent comment from [deleted]:Hello Amanda,Please, can you send us the URL of the page where you have the Amelia booking form, and, if possible, please send screenshots what (where) exactly you need to hide elements, so we ca ... Kayla Boddy Issues with Amelia back end featuresClosed   Amelia   Updated November 26, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello KaylaWhen you disable "Show service on site" slider, you should still be able to book it from back-end. See my example:It's hidden from front-end:But still bookable from back-end:Do you hav ... Raul Two employees for one serviceClosed   Amelia   Updated November 26, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello RaulUnfortunately, you cannot assign two employees to one appointment.If the same two employees will always be working on a service, you could configure Google Calendar integration, and link b ... Rachel Event showing on Frontend is not showing up on the backendClosed   Amelia   Updated November 26, 2020 at 12:59pm   2 Most recent comment from [deleted]:Hello Rachel, Thank you for your purchase.The timezone that you choose in your WordPress general settings applies to Amelia as well, so the timezone that you set there is the timezone for Amelia back ... Pawel Buslowski Manual and recurring booking problemClosed   Amelia   Updated November 26, 2020 at 12:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome, PawelGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jrm57 PaypalClosed   Amelia   Updated November 26, 2020 at 11:51am   6 Most recent comment from [deleted]:Hi Jeremy, We tried your website as well, but it redirects properly to PayPal, no errors occur in the process. I am not sure how exactly to reproduce the issue , so we could see when and why it happ ...