We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francesco User Calendar IntegrationClosed   Amelia   Updated December 4, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello FrancescoUnfortunately, no.Employee can only be linked to one Google Calendar, and what you're looking for to achieve is not possible. Imad Jaroudi Dual User RoleClosed   Amelia   Updated December 4, 2020 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello ImadThank you for your purchase.You would need to install the User Role Editor plugin, which will allow you to assign multiple roles to a single user, then you can simply assign "Amelia Manager" ... Rez CouponsClosed   Amelia   Updated December 3, 2020 at 11:56pm   4 Most recent comment from [deleted]:Hi Rez,You can submit your idea here:https://wpamelia.cnflx.io/boards/feature-requestsI am afraid there is no ETA when it will be taken into a development, sorry. Emily Service with 2 different durationsClosed   Amelia   Updated December 3, 2020 at 9:30pm   2 Most recent comment from [deleted]:Hello Emily,Thanks for your message.You're trying to override the logic of the plugin, and it will never work like that. If you have a 60-minute long service, it cannot fit into a 30-minute time ... Terri Events creationClosed   Amelia   Updated December 3, 2020 at 8:50pm   2 Most recent comment from Aleksandar Vuković:Hello TerriThank you for your purchase.You need to change the default time slot step in General settings.Depending on what you set that to, you will have different duration options for all Amelia time ... Matthew Gerrish Hide employee selectClosed   Amelia   Updated December 3, 2020 at 8:09pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MattGlad I could be of service.That other ticket is assigned to my colleague, so he'll help you out with that. Bishop Zoom integrationClosed   Amelia   Updated December 3, 2020 at 8:08pm   1 Most recent comment from Bishop:Zoom user results limit? Video description of zoom integration issue:  UPDATE: CLOSE ticket, found solution: You need to edit the amelia_settings option and  in the "option_value" column, at the e ... Michael Trachtman Phone meetings / setting up a "location" that is a phone call.Closed   Amelia   Updated December 3, 2020 at 2:55pm   2 Most recent comment from [deleted]:Hello Michael, You can create these as locations (just add a name to the location - like Zoom, phone , etc. without an address) in Amelia but please note that there isn't a possibility of assi ... Dragos AvailabilityClosed   Amelia   Updated December 3, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello DragosThank you for your purchaseYes, you can do that by adjusting employee's working hours, like this:So, your employee's working hours will look like this: kevin Nombre maximum par personne de prise de rendez-vous dans "Evènement"Closed   Amelia   Updated December 3, 2020 at 1:59pm   9 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Patrick McCormick Automatically pick first available employeeClosed   Amelia   Updated December 3, 2020 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello PatrickUnfortunately, there are no settings which would allow this to be configured, but here's what you can do.You can hide the employee drop-down, which will make "Any Employee" be the de ... Shayn Mitchell Google IntegrationClosed   Amelia   Updated December 3, 2020 at 1:04pm   4 Most recent comment from [deleted]:Hello Shayn,This is how Google sync works in Amelia - when you connect Employees to their Google calendars in the Employee modals , appointments booked with the employees in Amelia will be created in ... Marcio Vieyra Wrong time on NotificationClosed   Amelia   Updated December 3, 2020 at 12:42pm   4 Most recent comment from Aleksandar Vuković:No worries, Marcio, I'm glad it was easily solvable.Much better than if there was an actual bug in the plugin in this regard.If you have any further questions or issues, please feel free to open ... Liz Can't add employeeClosed   Amelia   Updated December 3, 2020 at 12:09pm   8 Most recent comment from Aleksandar Vuković:Thanks, Liz, I appreciate that.You can leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specifi ... Richard User buy unlimited appointments a month for a specific feeClosed   Amelia   Updated December 3, 2020 at 12:08pm   6 Most recent comment from Aleksandar Vuković:Thanks, RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.