We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sarah PayPall integration is not workingClosed   Amelia   Updated December 7, 2020 at 1:53pm   2 Most recent comment from [deleted]:Hi Sarah, Thank you for your purchase. Please check if the PayPal payment method is enabled in each service individually as well. When you edit/open the Service on the Services page go to the Setti ... jenny domingo customize design of email notificationsClosed   Amelia   Updated December 7, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hi Jenny, Apologies for replying a bit later, we don't work on weekends. Unfortunately, Amelia notifications don't support HTML, there is only the text editor options provided on the Ameli ... Alex Timeframe in the front-end customer panelClosed   Amelia   Updated December 7, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Glad to hear that worked good, AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mik Custom FieldsClosed   Amelia   Updated December 7, 2020 at 12:47pm   3 Most recent comment from Aleksandar Vuković:Hello Mik and IanIf you're referring to Amelia's custom fields - they aren't linked to the customer, but to the appointment, and there is no way of linking the custom fields to a custo ... RAVINDER Login issueClosed   Amelia   Updated December 7, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your purchase.We don't know what your password is, so we couldn't test the log-in form on our website.We changed your password, though, and you should be able to log ... Alice Deposits/ PaymentClosed   Amelia   Updated December 7, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello AliceThank you for your purchase.1. Well there is no built in feature for deposits, but there is a workaround. For example if your service cost $20 and if you want to set deposit of 20% to pay ... Jonathan Pak Custom notifications by service typesClosed   Amelia   Updated December 7, 2020 at 12:09pm   2 Most recent comment from [deleted]:Hi Jonathan,It is not possible to set up different notification per each service, but there's service, employee and customer specific placeholders that you can use in the notifications. Detailed ... Chad Notification settings email configurationClosed   Amelia   Updated December 7, 2020 at 11:59am   10 Most recent comment from Aleksandar Vuković:Thanks Chad.I can see that test emails work with PHP Mail:Using your SMTP credentials it fails with this error:message: "SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshoo ... robin Book a service only onceClosed   Amelia   Updated December 7, 2020 at 11:06am   3 Most recent comment from [deleted]:Hi Robin,I understand, but unfortunately we so not have a way to limit per customer per service. I note down this idea, but at the moment there's no way to achieve this. M&R Amelia employee - "email already exists" for new user, doesn't match any other user (WP or Amelia)Closed   Amelia   Updated December 7, 2020 at 10:44am   5 Most recent comment from Aleksandar Vuković:Hello KevinYou can disable "Check customers name for existing email when booking" in Amelia Settings/Roles/Customer, and you will not face these issues.Most likely, there is a space somewhere (in the ... Ilya How can I change priority for what employee?Closed   Amelia   Updated December 7, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello IlyaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Lukas Huggenberg payment method filteringClosed   Amelia   Updated December 7, 2020 at 9:13am   2 Most recent comment from [deleted]:Hi Lukas,Thank you for your inquiry.Thank you for this suggestion, I will forward it to our development team to see what we can do. In our plugin when payment is set to WooCommerce on the finance page ... silvar How add amelia booking to woocommerce checkout pageClosed   Amelia   Updated December 7, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:I'm sorry to disappoint you, Silvar, but no.That is - you can add Amelia's shortcode to the page where your WooCommerce checkout page is, but if the payment method in Amelia is WooCommerce, ... Victor WpAmelia in MultisitesClosed   Amelia   Updated December 6, 2020 at 8:16pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Amelia supports multisites, however, I am not entirely sure how are you going to use it with Ultimo. Rik Customer panelClosed   Amelia   Updated December 6, 2020 at 8:12pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests