We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Succeedat Languages forgotten email linkClosed   Amelia   Updated November 30, 2020 at 3:43pm   7 Most recent comment from [deleted]:Glad to see the issue is gone, thank you for letting me know. You are welcome! Glad I could be of help. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Wild Olive Company problem with address on locationClosed   Amelia   Updated November 30, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello Wild Olive CompanyThank you for your purchase.You need to create Google Map API Key on your Google account (enabling all necessary API's in the image below)? You also need to add your bil ... Melanie Recurring appointment details not displaying in customer panelClosed   Amelia   Updated November 30, 2020 at 12:23pm   2 Most recent comment from [deleted]:Hi Melanie, All the appointments scheduled during booking will be seen in the customer panel. By default the current week is shown, you need to set longer time range to see all the appointments. Here ... Roycedigitalservice Button Colour / StyleClosed   Amelia   Updated November 30, 2020 at 12:01pm   4 Most recent comment from [deleted]:You are welcome, Julia. Glad to see that it worked, thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Christian RefundClosed   Amelia   Updated November 30, 2020 at 11:42am   4 Most recent comment from Aleksandar Vuković:Hi again ChristianThanks for the update. I will inform our management not to refund your purchase.If you have any questions or issues, please let me know. Emily Popup or link to single service formClosed   Amelia   Updated November 30, 2020 at 11:05am   2 Most recent comment from [deleted]:Hi Emily, Thank you for your purchase. There isn't such possibility in Amelia, unfortunately, there isn't a possibility to have a different booking form based on URL parameters. You can o ... konrad shorter slotsClosed   Amelia   Updated November 30, 2020 at 10:28am   6 Most recent comment from [deleted]:You are welcome, Konrad. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Sergio Can't download attached file in appointmentClosed   Amelia   Updated November 30, 2020 at 9:21am   2 Most recent comment from [deleted]:Hi Sergio, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. When you click on some attachment in an appointment on the Appointments list, it should ... Chini Julien Les notifications ne fonctionnent pasClosed   Amelia   Updated November 30, 2020 at 8:36am   8 Most recent comment from Aleksandar Vuković:Great news, ChiniThanks for letting me know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Giulio Detti First Use QuestionClosed   Amelia   Updated November 30, 2020 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello GiulioThank you for your purchase.1. Unfortunately, something like this is not yet possible with the built-in features of the plugin. Our development team will work on it in the future, but at t ... Admin Democratest Email Field verificationClosed   Amelia   Updated November 28, 2020 at 6:19pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.I am afraid it's not available in Amelia at the moment, sorry. Martin Custom Fields AnalysisClosed   Amelia   Updated November 28, 2020 at 12:19am   2 Most recent comment from [deleted]:Hello Martin,Thank you for your message.I am afraid custom fields can't be analysed in the backend, it's just a plain text.You can submit this as a feature request here:https://wpamelia.cnfl ... Clara number of peopleClosed   Amelia   Updated November 27, 2020 at 11:17pm   2 Most recent comment from [deleted]:Hello Clara,Thanks for your message.This information in the WooCommerce Cart and Checkout pages can't be hidden with CSS, unfortunately. Each line is just a paragraph in the Product description ... Tomasz Aleksandrzak Stipe payment typeClosed   Amelia   Updated November 27, 2020 at 10:08pm   2 Most recent comment from [deleted]:Hello Tomasz,The Stripe integration in Amelia works for cards only. There isn't a possibility to use some other payment methods there (which would require redirection to another website/stripe o ... Deborah Bulling set up questionsClosed   Amelia   Updated November 27, 2020 at 4:43pm   15 Most recent comment from Aleksandar Vuković:You're welcome DeborahGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.