We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dean Sauls Exporting all event submission dataClosed   Amelia   Updated December 8, 2020 at 3:13pm   2 Most recent comment from [deleted]:Hello Dean Sauls,There isn't such possibility in Amelia , unfortunately. The attendees can be exported from the attendees list only, and the attendees list is opened per event (for one event onl ... Medamie website moving slow when using Amelia on the front end, website version of the formClosed   Amelia   Updated December 8, 2020 at 12:55pm   4 Most recent comment from Aleksandar Vuković:Hello again MedamieYou can try adding this as a Custom CSS element on the page where Amelia is located: html { scroll-behavior: inherit; } Please let me know if that helps. Mik Space between lines (E-Mail)Closed   Amelia   Updated December 8, 2020 at 12:51pm   5 Most recent comment from Aleksandar Vuković:Hi again MikUnfortunately, at the moment, you would only be able to edit the notifications in the database table wp_amelia_notifications. For example, if Appointment approved email looks like this: De ... Hamdi Upcoming EventsClosed   Amelia   Updated December 8, 2020 at 11:55am   2 Most recent comment from [deleted]:Hello Hamdi,Thank you for your message.I am afraid there is no such shortcode available in Amelia.You can use tags for that.https://wpamelia.com/events/ Louise Gabrielle Class CardsClosed   Amelia   Updated December 8, 2020 at 9:37am   6 Most recent comment from Aleksandar Vuković:Hello again LouiseI can't see that view from a mobile device. It's working rather fine as far as I can see:Maybe you have some cache left over on your mobile device?Events are also displaye ... Loay Edit Customers NameClosed   Amelia   Updated December 8, 2020 at 9:33am   2 Most recent comment from [deleted]:Hello Loay, Could you please check if that customer has an email address? We had this issue - when customers don't have email addresses, they can't be edited, but we fixed this in the las ... Louise Gabrielle Events not showing unless logged inClosed   Amelia   Updated December 8, 2020 at 9:22am   4 Most recent comment from [deleted]:Great, glad to see the issue is gone, thank you for letting us know. You are welcome, Louise.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Robert Hercz WooCommerce -> Completed orderClosed   Amelia   Updated December 8, 2020 at 9:18am   4 Most recent comment from Aleksandar Vuković:I understand, Robert, but there's nothing we can do about that.Amelia creates an appointment with the status you chose in its General Settings, regardless of the payment method.So, when the payme ... Sandra Karner Question regarding CouponsClosed   Amelia   Updated December 8, 2020 at 9:11am   4 Most recent comment from [deleted]:You are welcome, Sandra. Thank you. The input field is there, like the other input fields (customer info input fields) but it can't be seen because of the CSS conflict, your theme or another pl ... Lee Lin Plugin doesn't show properly in frontendClosed   Amelia   Updated December 8, 2020 at 8:55am   4 Most recent comment from [deleted]:You are welcome, Lee Lin. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Ryan Dwyer Wordpress MultisiteClosed   Amelia   Updated December 7, 2020 at 11:31pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests RAVINDER we're not able to connect notification & payment section. We need help regarding thatClosed   Amelia   Updated December 7, 2020 at 3:07pm   2 Most recent comment from [deleted]:Hello RAVINDER, Payment methods available in Amelia are PayPal and Stripe, and you can check out intructions on how to set them up in the plugin here, and there is a WooCommerce integration, if tha ... Chris Ford Booking time slotsClosed   Amelia   Updated December 7, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisCan you please provide me a URL to the booking form, so I can see which times? Or, can you send me a few screenshots explaining the issue? Ian Notification E-MailsClosed   Amelia   Updated December 7, 2020 at 2:35pm   2 Most recent comment from [deleted]:Hi Ian, Thank you for your purchase.  There is an option to remove spacing between paragraphs in the notifications, and for this you need to edit one table in your database . Please access your da ... George T Backing up settingsClosed   Amelia   Updated December 7, 2020 at 2:22pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgeYou would need to transfer all 41 wp_amelia_ tables, and also a row from wp_options.When you access your database via PHPMyAdmin (or some other tool), access wp_options table: It is poss ...