As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Spalvieri customer cannot book appointmentsClosed   Amelia   Updated December 18, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello PaulSorry for the late response!I believe this issue has been resolved through our email correspondence, right? Mike Manual/Resend Customer NotificationClosed   Amelia   Updated December 18, 2020 at 9:39am   7 Most recent comment from Aleksandar Vuković:Hello Mike and JohnThank you very much for sharing this workaround with us!I've saved it for future reference, as I'm sure it'll come in handy. Duforest How work exactly Google calendar 2 way sync, what is possible to do and how ?Closed   Amelia   Updated December 18, 2020 at 7:51am   6 Most recent comment from Aleksandar Vuković:Hello DuforestWe've initiated a refund request, and you will be refunded in 5 - 7 business days.Just to clarify:Amelia doesn't yet have a full 2-way synchronization. Appointments created in ... Cassie Okenka Email notificationsClosed   Amelia   Updated December 18, 2020 at 7:32am   3 Most recent comment from Aleksandar Vuković:Hello CassieThank you for your purchase, and sorry for the late response.Whenever an appointment is rescheduled, and email notification will be sent to the customer and/or employee if you enabled that ... Amin Talab Event ReminderClosed   Amelia   Updated December 17, 2020 at 6:04pm   8 Most recent comment from Aleksandar Vuković:You're welcome, AminIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. paula no se carga el calendario en productosClosed   Amelia   Updated December 17, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hello Paula, Thank you for your purchase. Could you please write your tickets in English as we are afraid something will get lost in translation, and we won't be able to help out properly? Tha ... Janis Angele settings category and servicesClosed   Amelia   Updated December 17, 2020 at 2:06pm   2 Most recent comment from Aleksandar Vuković:Hello JanisThank you for your purchase.I suppose you booked an appointment while logged into your administrator account. If you did that, your admin account was linked to a customer, and that caused t ... Toni Recurring AppointmentsClosed   Amelia   Updated December 17, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Toni,Thank you for your purchase. You can read about recurring appointments - how to set them up and their options here. There isn't a time limit that you can set for the recurring appoint ... Markus Changed Domain - Amelia not workingClosed   Amelia   Updated December 17, 2020 at 11:53am   22 Most recent comment from [deleted]:Thank you, glad I could be of help You are welcome!Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Luis Shortcodes and CheckoutClosed   Amelia   Updated December 17, 2020 at 10:45am   6 Most recent comment from [deleted]:Hi Luis, There is probably some conflict with some plugin/theme or some setting on your website, as it can't happen by default in Amelia - it is the same whether a user is logged in or logged ou ... Paul Masterson Combine servicesClosed   Amelia   Updated December 17, 2020 at 10:02am   4 Most recent comment from [deleted]:You are welcome, Paul. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Amanda shortcode not pulling throughClosed   Amelia   Updated December 17, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AmandaPlease go to your Employee's profile and you'll probably see other services added to his Working Hours.If you have working hours for the employee defined by services, you will ne ... Jeanne Amelia BookingClosed   Amelia   Updated December 17, 2020 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello JeanneAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ... Pascal DUMAS i haven t the customer name in report stripeClosed   Amelia   Updated December 17, 2020 at 1:30am   7 Most recent comment from [deleted]:Hello,Yes, the update won't impact your website/information. superpolvorilla Problems with configuration of minimun time for bookingClosed   Amelia   Updated December 16, 2020 at 10:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Jose LuisI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.