We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sara Beltran Beltran Sancho not working new wodpressClosed   Amelia   Updated December 1, 2020 at 11:07pm   2 Most recent comment from [deleted]:Hi Sara,Thanks for your message.Can you specify the name of that theme?Can you share a screencast of the issue. Marine Notification AmeliaClosed   Amelia   Updated December 1, 2020 at 11:04pm   2 Most recent comment from [deleted]:Hello Marine,Thanks for your message.Do you have the same issue with other clients? Alex Why there is recurring payment!?Closed   Amelia   Updated December 1, 2020 at 8:24pm   7 Most recent comment from Aleksandar Vuković:Thank you Joe.William, Joe said exactly what I would. The screenshot was made before the Black Friday deal, and that will also be the price for the Developer Lifetime license after the deal is over ... Klaus Patzak Multilingual Email TemplatesClosed   Amelia   Updated December 1, 2020 at 8:21pm   2 Most recent comment from [deleted]:Hello Klaus,Thanks for your message.I am afraid there is no option to translate email templates in this case. You would need to set up multiple sites for this. Larry Mengerink InstallationClosed   Amelia   Updated December 1, 2020 at 8:10pm   6 Most recent comment from Aleksandar Vuković:Thank you for letting us know, LarryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nicky Booking issuesClosed   Amelia   Updated December 1, 2020 at 4:52pm   2 Most recent comment from [deleted]:Hello Nicky, Thank you for your purchase. The time slots for booking are configured by the employees' work hours. If you configured the employees' hours please check if the service duratio ... Lukas Huggenberg Customers viewClosed   Amelia   Updated December 1, 2020 at 4:27pm   12 Most recent comment from [deleted]:Hi Lukas, You are welcome. Glad to see the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcel Geschwill Import Data & QuestionsClosed   Amelia   Updated December 1, 2020 at 2:42pm   2 Most recent comment from [deleted]:HI Marcel Geschwill,Thank you for your purchase. There isn't a possibility of importing appointments into Amelia with its current features, unfortunately. You need to change the time format in ... Maurizio Panese Email Attachment PlaceholderClosed   Amelia   Updated December 1, 2020 at 2:37pm   4 Most recent comment from [deleted]:You are welcome, Maurizio. You can see the custom fields in the back-end of Amelia, on the Amelia -> Appointments page - when you click on one appointment there, information about that appointment wil ... hui wang IntegrationClosed   Amelia   Updated December 1, 2020 at 2:28pm   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common r ... Jeffrey Upgrade my license to lift time at Blak Friday priceClosed   Amelia   Updated December 1, 2020 at 1:48pm   4 Most recent comment from Aleksandar Vuković:Thank you, JeffreyI issued a refund request for the Basic license, and you should receive it in 5 - 7 business days. Holly Neumann Time slotsClosed   Amelia   Updated December 1, 2020 at 9:43am   2 Most recent comment from [deleted]:Hello Holly, You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 5 min. The time interval set for this option applies to all of the time ... Amol Gavali webhook would work with pabbly connectClosed   Amelia   Updated November 30, 2020 at 6:19pm   2 Most recent comment from [deleted]:Hi Amil Gavali,Thank you for your inquiry.We are not completely sure, you would need to try to connect Amelia and Pabbly. You can find our detailed explanation about Web Hooks here, maybe this can hel ... Sara Beltran Beltran Sancho download ameliaClosed   Amelia   Updated November 30, 2020 at 5:31pm   2 Most recent comment from [deleted]:Hello Sara, You can download the newest version of Amelia from our store. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. JULIEN BROUSSE can't find again...Closed   Amelia   Updated November 30, 2020 at 5:23pm   2 Most recent comment from [deleted]:Hi Julien, You will find this option in Amelia -> Settings -> General , Period available for booking in advance:      option , it is set there for all services, and you can set it up differentl ...