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Public Tickets

Allison Kessler Email NotificationsClosed   Amelia   Updated July 6, 2020 at 3:01pm   3 Most recent comment from [deleted]:Hello Allison,If I understood you correctly the %appointment_date_time% placeholder doesn't work properly - doesn't show information for the appointment? Is that correct? If it is, please p ... Ummang Recurring AppointmentsClosed   Amelia   Updated July 6, 2020 at 2:47pm   6 Most recent comment from [deleted]:You are welcome!Great, glad to see that the issue is gone! Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Will Bridges Customer Rolw SettingsClosed   Amelia   Updated July 6, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Hello WillThe latest version is 2.8.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well ... Tania & John UpdateClosed   Amelia   Updated July 6, 2020 at 1:32pm   4 Most recent comment from Aleksandar Vuković:Hi again Tania & JohnWe're having some issues with the auto-update, and I hope our developers will be able to resolve it soon enough.Please download the full version from the email you receive ... Moeed Ahmad Non logged in users can't see eventsClosed   Amelia   Updated July 6, 2020 at 1:15pm   2 Most recent comment from [deleted]:Hello Moeed Ahmad , Thank you for your purchase. I visited the link you provided here and I can see the events properly. This issue can't be caused from within Amelia, it can be connected ... Maleek Howard Updating Plugin & Adding Customer AddressesClosed   Amelia   Updated July 6, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Maleek Howard, Thank you for your purchase and apologies for replying late, we are not working on weekends. You can ask for customers' addresses by adding Custom fields to the booking for ... Ushir Shah Services DisappearClosed   Amelia   Updated July 6, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Ushir Shah,  Apologies for replying late, we are not working on weekends. Please follow the bellow instructions to update Amelia manually and if that doesn't help please provide me a temp ... Andrius Lithuanian dates in Amelia notificationsClosed   Amelia   Updated July 6, 2020 at 11:52am   4 Most recent comment from Aleksandar Vuković:Hi again AndriusWell, yeah, you are correct - if the language used in back-end is switched to English, the plugin will follow that. This is how it works at the moment.I will forward your idea to our ... Aaron Kerr Webhook - CancellationsClosed   Amelia   Updated July 6, 2020 at 11:47am   7 Most recent comment from Aleksandar Vuković:Good news, MartinThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mike Sale Functionality QuestionClosed   Amelia   Updated July 6, 2020 at 11:10am   4 Most recent comment from Aleksandar Vuković:You're welcome, MikeSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Chema Hontoria Manager roleClosed   Amelia   Updated July 6, 2020 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello ChemaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The “Amelia Manager” role has almost the same permissions a ... Erick Ramirez email bookmarksClosed   Amelia   Updated July 6, 2020 at 8:27am   5 Most recent comment from [deleted]:Hello Erick, Apologies for replying late, we are not working on weekends. Please provide me a temporary WP-admin login for your site and your database access (cPanel or PhpMyAdmin credentials), so w ... mehmet fatih durmus Select the location before servicesClosed   Amelia   Updated July 6, 2020 at 7:31am   2 Most recent comment from [deleted]:Hello mehmet fatih durmus, Apologies for replying late, we are not working on weekends. There isn't a possibility to select location first and then have the service selection, unfortunately. Y ... Leon Event TimingClosed   Amelia   Updated July 4, 2020 at 7:37pm   2 Most recent comment from Aleksandar Vuković:Hello LeonIf you're referring to actual events in Amelia, you can configure them however you want.You simply need to lower the default time slot step in Amelia's general settings, so you ca ... Kevin Recurring group fitness classesClosed   Amelia   Updated July 4, 2020 at 7:22pm   6 Most recent comment from Aleksandar Vuković:Hello LeonHave you followed the instructions listed below?If you can't resolve the issue, please open a private ticket, where you can share the log in credentials with us, and we'll gladly ...