As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Taewoo No error: TypeError: this.$store is undefinedClosed   Amelia   Updated February 10, 2021 at 11:43am   6 Most recent comment from [deleted]:You are welcome. Thank you, but I couldn't login to the website (not by adding wp-admin to the URL at least). But I checked the page where you have the panels, this is probably caused by a conf ... Jude EventsClosed   Amelia   Updated February 10, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi, Jude!Thank you for choosing Amelia.I see this is a duplicate ticket and my colleague responded to the other one so you can check it out and continue solving the issue there.We would be glad to ans ... Kuanysh Klyshev Switching a websiteClosed   Amelia   Updated February 10, 2021 at 8:42am   6 Most recent comment from [deleted]:Hi, Kuanysh!Ok, there are basically two options:1. If you are moving the whole website to another domain, we can suggest using the Duplicator Plugin. We use it and it's working fine because it wi ... David formatting issuesClosed   Amelia   Updated February 10, 2021 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. That should solve the issue you're having. Edouard Employee working hoursClosed   Amelia   Updated February 10, 2021 at 8:00am   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, EdouardI'll forward this to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ... Melvin Brea Employee label: "Duration"Closed   Amelia   Updated February 9, 2021 at 5:39pm   12 Most recent comment from [deleted]:You are welcome, Melvin. Glad to see you found it and that it solves the issue, thank you for letting me know. I will forward this so it can be implemented in the following updates of Amelia. If you ... Michael Hockstein Add Description Exerpt in Amelia Catagory ViewClosed   Amelia   Updated February 9, 2021 at 5:08pm   4 Most recent comment from [deleted]:You are welcome, Michael. Glad to see that, thank you for letting me know. Unfortunately, no, we will implement new customize options in one of the future updates to the plugin, but for now we can� ... Chris Amelia customer accessClosed   Amelia   Updated February 9, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hello Chris, Thank you for your purchase. You need to add a placeholder for the customer panel URL to the email notification customers get when they book an appointment in Amelia (the approved appoi ... adel Make location selection mandatoryClosed   Amelia   Updated February 9, 2021 at 2:29pm   2 Most recent comment from Aleksandar Vuković:Hello AdelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our develo ... Leanne Bird Events extrasClosed   Amelia   Updated February 9, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Leanne, There isn't a possibility of creating Extras for events in Amelia with its current built-in features, unfortunately. You can create extras for services/appointments only in Amelia. Y ... François Question about calendarClosed   Amelia   Updated February 9, 2021 at 12:01pm   2 Most recent comment from [deleted]:Hi, Francois!Thank you for choosing Amelia.Yes, this is possible with our plugin.  In order to set booking available only from July to September, you need to delete the working hours in the assigned ... Calmo Agency Customer panel access notificationClosed   Amelia   Updated February 9, 2021 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello thereThe "Customer Panel Access" email is sent when your customers ask for a password reset. The log-in URL for the customer panel needs to be added with %customer_panel_url% placeholder in "Ap ... Anthony Error 500Closed   Amelia   Updated February 9, 2021 at 9:10am   4 Most recent comment from [deleted]:Glad to see that the issue is gone, thank you for letting me know. You are welcome, Anthony!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cristian error 500Closed   Amelia   Updated February 9, 2021 at 8:51am   4 Most recent comment from Aleksandar Vuković:You're welcome, CristianUnfortunately, at the moment there are only 2 font options to choose from in Amelia's settings. We're working on a new customize feature, which will include a lo ... Brandi Keiser Google and Zoom IntegrationClosed   Amelia   Updated February 8, 2021 at 10:01pm   3 Most recent comment from Aleksandar Vuković:Thank you for your assistance, Anwar, greatly appreciated.Brandi, what Anwar said is correct.If you need to include the Zoom link for the employee in the employee's Google Calendar busy event, y ...