We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Jones Admin Dashboard Not ShownClosed   Amelia   Updated February 17, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hello Frank, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Please provide me a temporary WP-admin login for your s ... Mr Mark Martin Assign location to employee or serviceClosed   Amelia   Updated February 17, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hello Mark, Apologies for replying a bit later, we had some non-working days due to a holiday in our country. The location is assigned to the employee - when you edit/open the employee on the Employ ... Paul Spalvieri Appointment viewClosed   Amelia   Updated February 17, 2021 at 1:31pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for your patience.Unfortunately, it's not possible to change the Appointment view on the back-end at the moment. But if you select the current day once, this option will remain ... Rekan Hattar Inquiries about CTA customization with ElemntorClosed   Amelia   Updated February 17, 2021 at 1:30pm   2 Most recent comment from [deleted]:Hello Rekan, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.You need to either ad ... BRUCE YOUNG changes to appoinment booking screenClosed   Amelia   Updated February 17, 2021 at 1:12pm   4 Most recent comment from [deleted]:Hello Bruce, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Aleksandar is out of the office so I will try to help ... Paul Spalvieri Customer still cannot book appointmentsClosed   Amelia   Updated February 17, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi, Paul!Sorry for the delayed response, we don't work on weekends, and also it was a National holiday in Serbia.Could you please clarify what is wrong with the booking process? Looking forward t ... Paul Spalvieri New Update issue with IOSClosed   Amelia   Updated February 17, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hello Paul, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Could you please tell me is the issue the same as rais ... Gilles Tanguay Translation buttonClosed   Amelia   Updated February 17, 2021 at 11:47am   2 Most recent comment from [deleted]:Hi Gilles, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday.There are labels for strings Employee/s ... Annie Customer BookingClosed   Amelia   Updated February 17, 2021 at 9:53am   2 Most recent comment from [deleted]:Hello Annie,Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.I can see and fill in t ... PawsNme admin Woocommerce billing validation customizationClosed   Amelia   Updated February 17, 2021 at 9:42am   2 Most recent comment from [deleted]:Hi Aditya, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.There isn't such possibility from Amelia's sid ... Neil Berrow Unable to styleClosed   Amelia   Updated February 17, 2021 at 9:29am   2 Most recent comment from [deleted]:Hi, Neil! I apologize for the delayed response. And thank you for choosing Amelia! Please go to Amelia -> Customize, click on "Reset" and then on "Save". It should resolve the issue. Looking forward t ... Scott multiple locationsClosed   Amelia   Updated February 17, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi, Scott!Sorry for the delayed response.And thank you for choosing Amelia!As you know, assigning one employee to multiple locations is not possible. But you can create multiple employees (in your cas ... Tim Service DurationClosed   Amelia   Updated February 17, 2021 at 8:52am   3 Most recent comment from [deleted]:Hi Tim, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Glad to see you managed to find a solution to the issue you ... Raquel Garcia Different Notifications for each serviceClosed   Amelia   Updated February 16, 2021 at 2:18pm   3 Most recent comment from [deleted]:Hi, Raquel!Sorry for the delayed response, we don't work on weekends, and also Monday was a National holiday in Serbia.Thank you for your feedback and for the detailed description of the request ... Phil Winter/Summer Time ChangeClosed   Amelia   Updated February 15, 2021 at 5:43pm   2 Most recent comment from [deleted]:Hi, Phil!Sorry for the delayed response, we don't work on weekends.As you probably know, Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress&# ...