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Public Tickets

Michael Claypool Admin Pages Running SlowClosed   Amelia   Updated September 1, 2020 at 5:02pm   2 Most recent comment from [deleted]:Hello Michael, Could you please tell me do you have the newest version of Amelia, 2.9.1? If you don't please update it, as we fixed some issue with slow admin loading in the back-end in this up ... Bob Jones Unreadable grey fontsClosed   Amelia   Updated September 1, 2020 at 4:45pm   2 Most recent comment from [deleted]:Hello Bob, I don't have any suggestion for this, unfortunately. Maybe you can try this extension out - https://chrome.google.com/webstore/detail/high-contrast/djcfdncoelnlbldjfhinnjlhdjlikmph?h ... JUSTINNE ENRIQUEZ Loading icon Shows instead of calendarClosed   Amelia   Updated September 1, 2020 at 4:34pm   2 Most recent comment from [deleted]:Hello JUSTINNE ENRIQUEZ, Thank you for your purchase.  When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following: Category an ... Ben %customer_panel_url% not workingClosed   Amelia   Updated September 1, 2020 at 4:29pm   2 Most recent comment from [deleted]:Hello Ben, Could you please explain how the link  isn't working exactly? Have you set the Customer panel up per the instructions in our documentation? Have you added the placeholder for the ... Lisa claydon Cant get it to workClosed   Amelia   Updated September 1, 2020 at 3:25pm   2 Most recent comment from [deleted]:Hello Lisa claydon, Thank you for your purchase. Sorry to see you had troubles with setting up Amelia. The availability is set by configuring the employees' work hours, but the work hours are ... Adrian Lyons Multiple Google Calendar SyncClosed   Amelia   Updated September 1, 2020 at 11:38am   2 Most recent comment from [deleted]:Hello Adrian, Google calendar sync works that way in Amelia, and employees can connect to only one Google calendar. So, you would need to merge your other calendars into the one that is connected to ... Ben Appointment Are RejectedClosed   Amelia   Updated September 1, 2020 at 11:26am   2 Most recent comment from [deleted]:Hello Ben, Could you please explain in more details what exactly is happening, how the appointments 'are being rejected'? Thank you. Also, on the link, I can't see Amelia, even thoug ... Isabel Lapaz license shown to my clientsClosed   Amelia   Updated September 1, 2020 at 11:25am   4 Most recent comment from Aleksandar Vuković:Hello again IsabelI'll forward your suggestion to our development team. Ramiro login integrationClosed   Amelia   Updated September 1, 2020 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello RamiroAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in y ... jean-philippe BLOCH white pageClosed   Amelia   Updated September 1, 2020 at 10:49am   3 Most recent comment from [deleted]:Hello jean-philippe BLOCH, This can be a conflict with another plugin that you have on your website. Unfortunately, issues like conflicts with third party plugins or themes are always possible due ... Gabriel Desjardins Questions about programmingClosed   Amelia   Updated September 1, 2020 at 10:47am   6 Most recent comment from Aleksandar Vuković:You're welcome, GabrielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Miriam Michalak Employee Panel time incorrectClosed   Amelia   Updated September 1, 2020 at 9:54am   5 Most recent comment from [deleted]:Glad to see that, thank you for letting us know. You are welcome, Miriam. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Paul Anderson Amelia booking issuesClosed   Amelia   Updated September 1, 2020 at 9:49am   8 Most recent comment from Aleksandar Vuković:You're welcome PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. claudia BUFFER TIME 10 MINUTES?Closed   Amelia   Updated September 1, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Claudia, You need to change the Default time slot step option in Amelia -> Settings -> General to 10 minutes, and you will be able to created buffer times that long. This option applies to cr ... Miriam Michalak Backend events not loadingClosed   Amelia   Updated September 1, 2020 at 8:33am   6 Most recent comment from [deleted]:Hello Miriam, Thank you for the credentials. I logged in and I can see the events properly, please look at the attachment. Please login with the credentials that you sent me and see if you can see ...