We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Phil Winter/Summer Time ChangeClosed   Amelia   Updated February 15, 2021 at 5:43pm   2 Most recent comment from [deleted]:Hi, Phil!Sorry for the delayed response, we don't work on weekends.As you probably know, Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress&# ... Sven Lachmund Events notificationClosed   Amelia   Updated February 15, 2021 at 1:38pm   2 Most recent comment from [deleted]:Hello, Sven!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Unfortunately, at the moment it's possible to have only one notification template for ... Vivien Feld Paypal PlusClosed   Amelia   Updated February 15, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi, Vivien!Sorry for the delayed response, we don't work on weekends.Most probably, you can use PayPal Plus through WooCommerce integration. At least some of our users had success with implementi ... Arne Show price including and excluding VATClosed   Amelia   Updated February 14, 2021 at 5:59pm   6 Most recent comment from [deleted]:Hello Arne,You are welcome. Yes, you would need to add some function to it and add it like as a script to the page where you have Amelia. Unfortunately, we can't help out with that as such custo ... Muna Al Nimer Dynamic values for Employee IDClosed   Amelia   Updated February 14, 2021 at 10:52am   2 Most recent comment from [deleted]:Hello Muna Al Nimer,Thank you for your purchase. There isn't a possibility of dynamic IDs in the shortcodes with Amelia's current built-in features. You can have only one employee/ID per sho ... Thomas Zapier integrationClosed   Amelia   Updated February 14, 2021 at 10:32am   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase. Please check if you created everything in Zapier properly, if you finished all of the steps , if you did the last step there properly from our instructions: ... Christian Hide Employee columnClosed   Amelia   Updated February 12, 2021 at 11:36pm   12 Most recent comment from [deleted]:Christian,You're welcome! Glad to know we could help.Please feel free to contact us if you have any other questions.Best Regards. Cristian E-mail not required but required?Closed   Amelia   Updated February 12, 2021 at 9:53pm   3 Most recent comment from [deleted]:Hi, Cristian!Thank you for reporting this issue.I will forward this information to our developers and get back to you once I receive their response.Best Regards. Mr Mark Martin Emails sent to customersClosed   Amelia   Updated February 12, 2021 at 8:58pm   2 Most recent comment from [deleted]:Hello, Mr. Mark Martin!Thank you for choosing Amelia.Unfortunately, it is not possible with the built-in features at the moment. Amelia has only one template for each notification. Maybe it can be ach ... Quentin Events price and capacityClosed   Amelia   Updated February 12, 2021 at 4:01pm   6 Most recent comment from [deleted]:Glad to see that, thank you for letting me know!You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marcus cancelation, deposit, partial paymentsClosed   Amelia   Updated February 12, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hi Marcus, Unfortunately, deposit payments or partial payments are not an option with the current built-in features of Amelia. At the moment, there are two options: to pay everything online while bo ... Yasmine Haddad Question about financesClosed   Amelia   Updated February 12, 2021 at 3:19pm   2 Most recent comment from [deleted]:Hello Yasmine, Thank you for your purchase. There isn't a possibility for refunds in Amelia with its current built-in features, unfortunately. So , when the appointments are cancelled the refun ... Chiara 500 Internal server errorClosed   Amelia   Updated February 12, 2021 at 3:10pm   11 Most recent comment from Aleksandar Vuković:Hello again ChiaraUnfortunately, the change we would need to add to the plugin would require changing the logic of Amelia, so calls are made one after another, not at the same time.That requires a lot ... Emma Hirst Employee PanelClosed   Amelia   Updated February 12, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hi, Emma!Thank you for choosing Amelia.Unfortunately, such functionality isn't available with Amelia's built-in features.Admins/Managers can add appointments to all the Employees only from t ... Marc Hammoud Amelia display of English currencyClosed   Amelia   Updated February 12, 2021 at 2:48pm   2 Most recent comment from [deleted]:Hello Marc, There isn't a possibility to achieve that with Amelia's current built-in features, unfortunately. I will add that as a feature request to our list, and you can suggest it as a f ...