We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ahmad Abdullahi Ahmad Urgent HelpClosed   Amelia   Updated February 11, 2021 at 4:02pm   6 Most recent comment from [deleted]:Hi, Ahmad!I'm not sure I understood your last question 100%.It actually works vise versa: Customers can upload attachments and Employees can only see and download them. If you are looking for a ... Natalie Example and DocumentationClosed   Amelia   Updated February 11, 2021 at 3:31pm   2 Most recent comment from [deleted]:Hi Natalie, There isn't any possibility for that in Amelia with its current built-in features, unfortunately. Yes , there are those JS hooks and you can check if you can use one of those to ach ... Cedric Dansereau White label AmeliaClosed   Amelia   Updated February 11, 2021 at 1:33pm   2 Most recent comment from [deleted]:Hi Cedric, There are no white labels options in Amelia, unfortunately. You can change it on your side, but please note that this is customization of the plugin, and our support doesn't cover tha ... Arne De Belser Redirect URL and WPMLClosed   Amelia   Updated February 11, 2021 at 1:16pm   2 Most recent comment from [deleted]:Hi, Arne!Thank you for choosing Amelia.You can add different redirect URLs to different Services and Events (I assume you have separate services for your Dutch and English Customers). Please find this ... Mr Peter Gosling Backend display view errorClosed   Amelia   Updated February 11, 2021 at 12:31pm   2 Most recent comment from [deleted]:Hello, Mr. Peter Gosling!Thank you for choosing Amelia.Please provide us a temporary WP Admin login. We will take a look from the inside and investigate what could cause this issue. You can post the ... Diarmuid Kelly Google Calendar IntegrationClosed   Amelia   Updated February 11, 2021 at 12:26pm   4 Most recent comment from [deleted]:Diarmuid,Such good news! Thank you for the updates!Please feel free to contact us if you have any other questions.Best Regards. Ahmad Abdullahi Ahmad Urgent: Calender is not availableClosed   Amelia   Updated February 11, 2021 at 10:58am   2 Most recent comment from [deleted]:Hello Ahmad, I see that one of the services (DJ) has availability properly , and the other one (Live Band) hasn't. If you are referring to the second service that has no availability - please ... Julien Schürer Autofill Form with QueryClosed   Amelia   Updated February 11, 2021 at 9:47am   2 Most recent comment from [deleted]:Hello Julien, Thank you for your purchase. Yes, you can try using this script for achieving that:   var getUrlParams = function (url) {    var params = {};    var parser = document.createEleme ... Noelle Leahy Calendar not showingClosed   Amelia   Updated February 10, 2021 at 10:36pm   6 Most recent comment from [deleted]:Noelle,That's awesome! Thank you for letting me know. Hope everything will work flawlessly from now on.But if it doesn't, we are here to helpBest Regards. Noelle Leahy Category Shortcode not showing 2 new servicesClosed   Amelia   Updated February 10, 2021 at 9:29pm   5 Most recent comment from [deleted]:Hi, Noelle!I'm happy to know it worked.Please feel free to contact us if you have any other questions.Best Regards. One Blue Studio request failed with status code 500Closed   Amelia   Updated February 10, 2021 at 5:12pm   2 Most recent comment from Aleksandar Vuković:Hello One Blue StudioYou've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. That should correct the behavior Laura A Fennell Can I upgrade to Pro?Closed   Amelia   Updated February 10, 2021 at 4:20pm   2 Most recent comment from [deleted]:Hello Laura, I see this is a duplicate ticket, and my colleague responded in the other ticket you opened regarding this matter so please check it out and you can proceed with the upgrade there. Than ... Enrico Question about multiplication of prices for bookingsClosed   Amelia   Updated February 10, 2021 at 3:29pm   2 Most recent comment from [deleted]:Hello dear Enrico!Thank you for your inquiry.I'm afraid it's not possible with Amelia's built-in features. But maybe you can use a workaround and reduce prices by using Coupons (please ... Martin Hordijk Recurring CouponsClosed   Amelia   Updated February 10, 2021 at 1:20pm   4 Most recent comment from Aleksandar Vuković:That's one of the licenses we are selling.It includes all features of Basic + Packages feature. It can also be used on 3 domains, where Basic can only be used on 1 domain. You can see the pricing ... Florian Extra services notificationClosed   Amelia   Updated February 10, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Florian!Thank you for your inquiry.Unfortunately, at the moment, we have a bug with Extras in email notifications, so they can't be added in there, but it will be fixed in our next update. So ...