We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hilda Steyn NotificationsClosed   Amelia   Updated February 22, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hello Hilda, I assume you are referring to WooCommerce products, if this is it - Amelia creates one default product in Woo to which all services/events are connected to when WooCommerce is enabled in ... Lanx Setting up appointments with variable timeframes and maximum attendeesClosed   Amelia   Updated February 22, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello LanxThank you for your purchase.I believe you'll need to create 2 employees for your use case.You'd have 3 services:1. Half Day Morning with the price of £25, with the duration of 5 ... Marcio Kirzner costumer usersClosed   Amelia   Updated February 22, 2021 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello MarcioIf you enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, it will create a customer in Amelia/Customers section, and create a new WordPress user, linked ... Greg Event viewClosed   Amelia   Updated February 22, 2021 at 12:36pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Christian Metadata <> PackagesClosed   Amelia   Updated February 22, 2021 at 12:27pm   6 Most recent comment from Aleksandar Vuković:Thanks Christian!I hope we'll be able to make these changes soon, but I cannot guarantee anything. This being a bug surely places it on top of actual feature requests, so it should be resolved r ... Mattias Andersson BreakClosed   Amelia   Updated February 22, 2021 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello MattiasThank you for your purchase.1. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add it a ... Stephan LanguageClosed   Amelia   Updated February 22, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello StephanThank you for your purchase.Please go to Amelia Settings/Labels, and disable Labels settings. There you can change "employee" and "service" labels, so if this is enabled, they will overri ... Carin crCreate deault custom color for EventClosed   Amelia   Updated February 22, 2021 at 11:35am   4 Most recent comment from [deleted]:Hi Carin,Apologies for replying a bit later, we don't work on weekends.There isn't some simple CSS (to add) for this, unfortunately. You would need to find the CSS selector of each element c ... Cécile Clavel scroller la pageClosed   Amelia   Updated February 22, 2021 at 10:53am   2 Most recent comment from [deleted]:Hello Cécile Clavel,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Could you please write your tickets in English, as we are afraid something will ... Jake Coddington Can't Change ColorClosed   Amelia   Updated February 22, 2021 at 10:47am   2 Most recent comment from [deleted]:Hi, Jake!Thank you for choosing Amelia.I apologize for the delayed response, we don't work on weekends.Please go to Amelia -> Customize, click on "Reset" and then on "Save".It should resolve the ... Philippe Weickmann CustomerClosed   Amelia   Updated February 22, 2021 at 10:45am   2 Most recent comment from [deleted]:Hello Anne LATOUR, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.This depends on the way you set notifications in Amelia settings and your server c ... Cosmin B Assigning services only to certain customersClosed   Amelia   Updated February 22, 2021 at 10:40am   5 Most recent comment from [deleted]:Hi, Cosmin!Hope this solution will work for you.You can try using Memberpress as a membership plugin. Memberpress has an addon to link your membership levels to any WordPress user role. So you can lin ... Gary Brett WP bakery PopupsClosed   Amelia   Updated February 22, 2021 at 9:30am   5 Most recent comment from [deleted]:Hi, Gary!I apologize for the delayed response, we don't work on weekends.I saw my colleague already replied under the other ticket, so I won't duplicate the same information.We would be glad ... Eduardo Fonseca Amelia Not showing Employee menuClosed   Amelia   Updated February 21, 2021 at 8:37pm   2 Most recent comment from [deleted]:Hi, Eduardo!Thank you for choosing Amelia.Could you please tell me if you were using Amelia Lite before purchasing the Basic license? Because it looks like Lite version now (which has no Employees men ... Victor I need to when my clients are debitedClosed   Amelia   Updated February 21, 2021 at 7:37pm   2 Most recent comment from [deleted]:Hi, Victor!Customers are debited when they book an appointment in Amelia - in the booking process they need to pay if you enable one of the online payment methods (PayPal, Stripe) and that is the same ...