We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lawrence Marks Question about eventClosed   Amelia   Updated February 12, 2021 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello LawrenceI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Since the first event ends 6 days before the second one, it ... Joaquín Puerma Ruiz New fields are not registeredClosed   Amelia   Updated February 12, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hello Joaquín Puerma Ruiz, Thank you for your purchase. Could you please confirm that the issue is that you can't create services/categories at all? Do you get any errors or it seems like they ... Katharine Miller Events booking not workingClosed   Amelia   Updated February 12, 2021 at 11:54am   2 Most recent comment from [deleted]:Hi, Katharine!Thank you for choosing Amelia.As I can see you have some security settings on your booking page. Therefore, I couldn't test the booking form.Do you use any plugin for access managem ... Arne Bind user roles to wp role other than Amelia roleClosed   Amelia   Updated February 12, 2021 at 11:52am   2 Most recent comment from [deleted]:Hello Arne, You can try using one of the plugins out there for adding multiple roles to a WP user, like for example User role editor. With this you can add the Amelia Manager role to a WP user that ... César Yucra Single rreservation restriction on packagesClosed   Amelia   Updated February 12, 2021 at 11:48am   2 Most recent comment from [deleted]:Hello César Yucra, There isn't such possibility in Amelia with its current built-in features, unfortunately, there isn't a possibility to limit the number of bookings one customer can have ... DesignBurst Limited Display events shortcode restrict amount displayedClosed   Amelia   Updated February 12, 2021 at 11:41am   2 Most recent comment from [deleted]:Hello Marianna, These are the available shortcodes for events in Amelia: [ameliaevents] if you want to show a list of all your events,[ameliaevents tag=’name’] if you want to show just the even ... Khadija Woo Commerce and Add-onsClosed   Amelia   Updated February 12, 2021 at 11:15am   3 Most recent comment from [deleted]:Hi, Khadija!Thank you for using Amelia.That's correct: we have a down payment on our to-do list and it will be included in one of the coming updates. However, I'm not sure our developers con ... Matt Appointment duration incrementsClosed   Amelia   Updated February 12, 2021 at 11:03am   2 Most recent comment from Aleksandar Vuković:Great news, MattThanks for letting me know you were able to find the needed settings.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. S11 email customizationClosed   Amelia   Updated February 12, 2021 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello S11Thank you for your purchase, and your kind words.Unfortunately, at the moment there's no way to edit notification templates through the plugin with HTML.Our developers are working on th ... Anwar Tahir Monthly RecurringClosed   Amelia   Updated February 12, 2021 at 9:50am   5 Most recent comment from Aleksandar Vuković:Hi again AnwarUnfortunately, no.Amelia doesn't have any registration forms, nor can it charge anything outside Services and Events. Andrew Ambrosius Coupon system and cancelationsClosed   Amelia   Updated February 12, 2021 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We've included a new feature ... fallonphotography2 labels, google maps api and showing locationClosed   Amelia   Updated February 12, 2021 at 9:28am   4 Most recent comment from Aleksandar Vuković:Hi again PatrickYes, that's correct (regarding Zoom). You can add something like:"If you booked an appointment via Zoom, please use this link: %zoom_join_url%. If you booked an appointment in per ... Skyler Google Calendar integration failed. Unverified AppClosed   Amelia   Updated February 12, 2021 at 8:53am   8 Most recent comment from [deleted]:Hi, Skyler!Your money refund request was cancelled.However, you will have to purchase a new subscription after this one expires (so, in a year) since you submitted the request.If you have any other qu ... kipp gillian Update issues in theme references AmeliaClosed   Amelia   Updated February 11, 2021 at 5:24pm   6 Most recent comment from Fabio Tielen:I'm not using Envato on my end. But I can confirm with the latest version the problem seems to be fixed. I had the problem with version 2.9.x something trying to update to 3.x that was always ... Frans Bosman extra persons on eventClosed   Amelia   Updated February 11, 2021 at 4:16pm   4 Most recent comment from [deleted]:Hi, Frans!Thank you for the clarification.Unfortunately, something like this isn't possible at the moment. You can either allow or disable bringing additional people but setting up the number of ...