We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Randy Breland appointment times / Service TimesClosed   Amelia   Updated February 18, 2021 at 9:16am   3 Most recent comment from [deleted]:Hello Randy, Thank you for your purchase.Glad to see you managed to find the option you needed, thank you for letting us know. If you have any other questions or concerns feel free to open a new tick ... Shambavi Jayaramaiah 2-factor authenticationClosed   Amelia   Updated February 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi Shambavi, There isn't a possibility of enabling two-factor authentication in Amelia with its current built-in features, unfortunately. Enabling it in WP wouldn't affect the panels I' ... ali calendarClosed   Amelia   Updated February 17, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hello, Ali!Thank you for choosing Amelia.The official language of our support is English, therefore I will have to use Google translate for answering your inquiry. I would like to apologize for possib ... Bettina Schaden Zoom links for multi-day events in notificationsClosed   Amelia   Updated February 17, 2021 at 7:13pm   2 Most recent comment from [deleted]:Hi, Bettina!Sorry for the delayed response.Unfortunately, at the moment each event can have only one Zoom link, no matter how long it lasts.The only option that would allow to send Zoom links automat ... Richard Remove autocomplete="off" attribute from the booking form Phone fieldClosed   Amelia   Updated February 17, 2021 at 6:22pm   4 Most recent comment from [deleted]:You are welcome, Richard. I see your point, and hope it will be considered for modification in the future versions of Amelia. If you have any other questions or concerns feel free to open a new tick ... Elsa Barbe Calendar synchClosed   Amelia   Updated February 17, 2021 at 5:01pm   2 Most recent comment from [deleted]:Hi Elsa,  Could you please check if you have enabled the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Integrations -> Google Calendar Settings? Also, if you have some bigger ... Florin Lungu Is not workingClosed   Amelia   Updated February 17, 2021 at 4:42pm   7 Most recent comment from [deleted]:Hello Florin, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plu ... Pyxel Media Paypal Transaction DeniedClosed   Amelia   Updated February 17, 2021 at 4:39pm   2 Most recent comment from [deleted]:Hi there, To be honest, I haven't seen that error so far with PayPal so I can't tell where it could be coming from, unfortunately. I'm afraid that something that you need to check/setup ... Wladimir Espinoza Endless loading if no user is logged inClosed   Amelia   Updated February 17, 2021 at 4:25pm   2 Most recent comment from [deleted]:Hi Wladimir, Thank you for your purchase and apologies for replying a bit later, we had some non-working days due to a holiday in our country. When you just get the spinning wheel, without it ever l ... bill google calendarClosed   Amelia   Updated February 17, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hello Bill, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.There are two ways to ch ... Paul Spalvieri Employee services not populatingClosed   Amelia   Updated February 17, 2021 at 3:43pm   2 Most recent comment from [deleted]:Hello Paul, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Since you provided credentials in the other ticket I c ... Paul Spalvieri new update not allowing me to book appointmentsClosed   Amelia   Updated February 17, 2021 at 3:35pm   6 Most recent comment from [deleted]:Hello Paul, Apologies for replying a bit later, we had some non-working days due to a holiday in our country.Thank you for the credentials. I booked one appointment on the front-end properly, please ... Kim Johansen Admin booking overriding work hours????Closed   Amelia   Updated February 17, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hello Kim, Like I mentioned in the other ticket, this isn't possible with Amelia's current built-in features, unfortunately. The bookings can be made only inside the employees' work h ... Bettina Schaden Backend view of muti-day eventsClosed   Amelia   Updated February 17, 2021 at 3:15pm   2 Most recent comment from [deleted]:Hi Bettina, Thank you for your purchase. There isn't a possibility to change the event back-end view and to show an event only once  with Amelia's current built-in features, unfortunately ... Clear customise not workingClosed   Amelia   Updated February 17, 2021 at 2:57pm   7 Most recent comment from [deleted]:Hi, Clear!I apologize for the delay, we have a little ticket flood here after a National holiday, and it affects our response time.When using Stripe or PayPal through Amelia, the most important thing ...