We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

liam ellerby view and booking optionsClosed   Amelia   Updated February 19, 2021 at 5:35pm   8 Most recent comment from [deleted]:Liam,No problem. We just didn't want to let this inconvenience ruin the impression of usCheers.  Noemie Google SyncClosed   Amelia   Updated February 19, 2021 at 4:32pm   4 Most recent comment from [deleted]:You are welcome, Noemie. Glad to see the issue is gone, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Christian Extras PlaceholderClosed   Amelia   Updated February 19, 2021 at 4:32pm   6 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome, Christian!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Christian Extras time set to zeroClosed   Amelia   Updated February 19, 2021 at 4:31pm   8 Most recent comment from [deleted]:You are welcome , Christian.  Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Paul Spalvieri plug in error from WordpressClosed   Amelia   Updated February 19, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for this information.I will forward it to our developers. We will get back to you as soon as they are done with the investigation.Best Regards.  [email protected] BUGSClosed   Amelia   Updated February 19, 2021 at 3:39pm   2 Most recent comment from [deleted]:Hello there, Sorry, I am not sure on what exactly are you referring to. Could you please send screenshots of the issue you have ? Thank you. Lawrence Marks EventsClosed   Amelia   Updated February 19, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hello Lawrence, There isn't a possibility of creating Extras for Events with Amelia's current built-in features, unfortunately. Extras can b e created for Services only. Please check out he ... Kevin Noonan Notificaiton Emails HelpClosed   Amelia   Updated February 19, 2021 at 3:20pm   4 Most recent comment from [deleted]:Hi, Kevin!Yes, the placeholder just won't appear in the notification if it's not related to the booked Service.Regarding the "Need a Customization?" option: Yes, probably, different template ... Gaelle Henaf Update not possibleClosed   Amelia   Updated February 19, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi, Henaf!Thank you for choosing Amelia.It seems like the update wasn't successfully done - like the zip file wasn't unpacked properly, something on the server/website could cause it. Could ... Lawrence Marks Payment IntegrationClosed   Amelia   Updated February 19, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hello Lawrence, You can enable both PayPal and Stripe in Amelia at the same time. If you enable these both for the services/events as well (done in the service/event under the Settings tab when you ... Randy Breland packagesClosed   Amelia   Updated February 19, 2021 at 2:18pm   2 Most recent comment from [deleted]:Hello Randy,You need to update Amelia manually by following the bellow instructions in order to get the pro version of the plugin on your website. Make sure to download the plugin from the store for ... Noemie Amelia employee's panelClosed   Amelia   Updated February 19, 2021 at 1:51pm   3 Most recent comment from [deleted]:Hi Noemie,Could you please tell me have you created the employee in the back-end of Amelia? You are using these credentials? If yes, please edit the employee and add the password again there and save ... Thesis Boonrungsimon Import appointmentsClosed   Amelia   Updated February 19, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi, Thesis!Thank you for choosing Amelia.Sorry to disappoint you but at the moment it is not possible to import the employees, customers or appointments with the files. This is a requested feature, an ... luca marcon upgrade plugin failedClosed   Amelia   Updated February 19, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi, Luca!Thank you for choosing Amelia.As far as I understand, the error appeared when you installed the full Amelia version?If you installed Amelia Lite before purchasing the license, the Lite versio ... Julien Schürer Multiple Days BookingClosed   Amelia   Updated February 19, 2021 at 10:41am   2 Most recent comment from [deleted]:Hello Julien,There isn't a possibility of creating services for longer than 24 hours in Amelai with its current features, unfortunately. Service duration can be up to 1 day/24h and that is the l ...