We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julia Steinhauser Integrate Amelia Tools into Front End ProfilesClosed   Amelia   Updated February 10, 2021 at 12:07pm   4 Most recent comment from [deleted]:Hi, Julia!Sorry for this misunderstanding.I replied to the other ticket you opened, so I won't duplicate the same information here.If you have any other questions, please let us know. Michael portalClosed   Amelia   Updated February 10, 2021 at 12:00pm   7 Most recent comment from [deleted]:Hi, Michael! I saw my colleague posted that SiteGround requires authentication under the other ticket on the same issue. There were no further responses from you yet. Please check it so we can procee ... Luca Ronchi Follow up email selective by serviceClosed   Amelia   Updated February 10, 2021 at 11:43am   2 Most recent comment from [deleted]:Hi, Luca!Thank you for your inquiry.This is not possible with Amelia's current built-in features, unfortunately. Only one email template is available for all services/events in Amelia per Notific ... Taewoo No error: TypeError: this.$store is undefinedClosed   Amelia   Updated February 10, 2021 at 11:43am   6 Most recent comment from [deleted]:You are welcome. Thank you, but I couldn't login to the website (not by adding wp-admin to the URL at least). But I checked the page where you have the panels, this is probably caused by a conf ... Jude EventsClosed   Amelia   Updated February 10, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi, Jude!Thank you for choosing Amelia.I see this is a duplicate ticket and my colleague responded to the other one so you can check it out and continue solving the issue there.We would be glad to ans ... Kuanysh Klyshev Switching a websiteClosed   Amelia   Updated February 10, 2021 at 8:42am   6 Most recent comment from [deleted]:Hi, Kuanysh!Ok, there are basically two options:1. If you are moving the whole website to another domain, we can suggest using the Duplicator Plugin. We use it and it's working fine because it wi ... David formatting issuesClosed   Amelia   Updated February 10, 2021 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. That should solve the issue you're having. Edouard Employee working hoursClosed   Amelia   Updated February 10, 2021 at 8:00am   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, EdouardI'll forward this to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ... Melvin Brea Employee label: "Duration"Closed   Amelia   Updated February 9, 2021 at 5:39pm   12 Most recent comment from [deleted]:You are welcome, Melvin. Glad to see you found it and that it solves the issue, thank you for letting me know. I will forward this so it can be implemented in the following updates of Amelia. If you ... Michael Hockstein Add Description Exerpt in Amelia Catagory ViewClosed   Amelia   Updated February 9, 2021 at 5:08pm   4 Most recent comment from [deleted]:You are welcome, Michael. Glad to see that, thank you for letting me know. Unfortunately, no, we will implement new customize options in one of the future updates to the plugin, but for now we can� ... Chris Amelia customer accessClosed   Amelia   Updated February 9, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hello Chris, Thank you for your purchase. You need to add a placeholder for the customer panel URL to the email notification customers get when they book an appointment in Amelia (the approved appoi ... adel Make location selection mandatoryClosed   Amelia   Updated February 9, 2021 at 2:29pm   2 Most recent comment from Aleksandar Vuković:Hello AdelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our develo ... Leanne Bird Events extrasClosed   Amelia   Updated February 9, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Leanne, There isn't a possibility of creating Extras for events in Amelia with its current built-in features, unfortunately. You can create extras for services/appointments only in Amelia. Y ... François Question about calendarClosed   Amelia   Updated February 9, 2021 at 12:01pm   2 Most recent comment from [deleted]:Hi, Francois!Thank you for choosing Amelia.Yes, this is possible with our plugin.  In order to set booking available only from July to September, you need to delete the working hours in the assigned ... Calmo Agency Customer panel access notificationClosed   Amelia   Updated February 9, 2021 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello thereThe "Customer Panel Access" email is sent when your customers ask for a password reset. The log-in URL for the customer panel needs to be added with %customer_panel_url% placeholder in "Ap ...