We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Shota Ando CSS customizationClosed   Amelia   Updated February 23, 2021 at 10:26am   2 Most recent comment from [deleted]:Hello Shota, You can try adding !important:  .amelia-app-booking #am-events-booking .am-event-list .am-event .am-event-data .am-event-info .am-event-sub-info > div {     display: none !important; ... Shota Ando Dynamic change of Default Appointment StatusClosed   Amelia   Updated February 23, 2021 at 10:16am   2 Most recent comment from [deleted]:Hello Shota, There isn't such possibility in Amelia with its current built-in features, unfortunately. You can only choose the status for all services in general in Amelia -> Settings -> Genera ... Carin POEDITClosed   Amelia   Updated February 23, 2021 at 8:53am   4 Most recent comment from [deleted]:You are welcome, Carin. Glad to see the issue is gone, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Danilo Gonella PackageClosed   Amelia   Updated February 23, 2021 at 8:21am   6 Most recent comment from [deleted]:Thank you for the kind reply, Danilo.I see; this would only be possible outside of the package.I'm sorry I could not find an alternative solution.If there is any feature, such as this one, that y ... Paul Spalvieri PHP errorsClosed   Amelia   Updated February 23, 2021 at 8:14am   2 Most recent comment from [deleted]:Thank you Paul,I'm sorry to hear that you're experiencing such issues - I understand that one of our colleagues is currently in the email correspondence with you regarding PHP errors and is ... Ramses Reschedule Patient AppointmentsClosed   Amelia   Updated February 23, 2021 at 2:46am   7 Most recent comment from Ramses:They sent me a custom version by email. I uploaded that one and it worked. You'll likely need to request it.  Shota Ando Is it possible to show Services and Packages separately?Closed   Amelia   Updated February 22, 2021 at 5:11pm   4 Most recent comment from [deleted]:You are welcome, Shota! Glad I could be of help. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ian Cheng Qian Wu Catalogue View not appearing correctlyClosed   Amelia   Updated February 22, 2021 at 4:07pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Phillip Rhodes feedbaclClosed   Amelia   Updated February 22, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hi Phillip,If you have more services assigned to different employees at the same time, then you can have more than one appointment at the same time, as the number of appointments booked at a time is t ... V Lab REFUNDClosed   Amelia   Updated February 22, 2021 at 3:41pm   2 Most recent comment from [deleted]:Good day!I'm sorry to hear that Amelia didn't suit your business.To request a refund, please follow the steps below:Log in to http://store.tms-plugins.com/ with the credentials you receive ... Hilda Steyn Working HoursClosed   Amelia   Updated February 22, 2021 at 3:31pm   2 Most recent comment from [deleted]:Hi, Hilda!I apologize for the delayed response, we don't work on weekends.I'm glad to know the issue was resolved.We would be glad to answer any other questions you may have. Best Regards. FOFANA NESTABA need help for hour reservationClosed   Amelia   Updated February 22, 2021 at 3:27pm   4 Most recent comment from [deleted]:Hi, Fofana!I'm glad I could helpIf you have any other questions, please let us know.Best Regards. Henry Hoe Unable to Download PluginClosed   Amelia   Updated February 22, 2021 at 3:17pm   2 Most recent comment from Aleksandar Vuković:Hello HenryThank you for your purchase, and sorry for the inconvenience.Can you please try from a different browser? If that doesn't work, please let me know, I'll change the ticket to PRIVA ... Nicolaie Ploscutanu events and employesClosed   Amelia   Updated February 22, 2021 at 3:07pm   4 Most recent comment from Aleksandar Vuković:Hello NicolaieThank you for your purchase, and for letting us know you were able to resolve questions 1, 3 and 4.As for question 2 - you can use [ameliacatalog] booking view, which will allow your cus ... Marc-Philipp Trópia Schneider Booking via Woocommerce - Package is shown but bookings are not availableClosed   Amelia   Updated February 22, 2021 at 2:02pm   6 Most recent comment from [deleted]:Hi Phil, Yes, that is the issue I mentioned. Sorry, I forgot to ask could you please tell me do you have the newest version of Amelia, 3.0.2? If not, please update it to 3.0.2 and then check and let m ...