We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

César Yucra Schedule conflictClosed   Amelia   Updated February 24, 2021 at 11:51am   4 Most recent comment from Aleksandar Vuković:You're welcome, CésarIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Henriette Removing sections in descriptionClosed   Amelia   Updated February 24, 2021 at 11:37am   4 Most recent comment from [deleted]:Hi, Henriette!Thank you for the link.Please try these CSS: #am-service-booking > div > div.am-service > div.am-service-header > div.am-service-data > div.am-service-info > div:nth-child(2){display:non ... Christoffer Andersson Delete customers automaticallyClosed   Amelia   Updated February 24, 2021 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello ChrisI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can delete customers manually, and the customers themselves ... Eshley Nau Does anyone know of to setup the package of service feature?Closed   Amelia   Updated February 24, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello EshleyIn order to use Amelia Pro, you first need to deactivate and delete Amelia Basic. Before you do that, go into Amelia Settings/Activation and make sure "delete database tables" is disabled. ... Guillermo Veiga Employee planel front endClosed   Amelia   Updated February 24, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi Guillermo,  You can connect Employees to a WordPress user only if they have an Amelia Employee user role there.  In your case, you have set this user as an Administrator, so you don't need t ... Ashley collins Shortcodes not workingClosed   Amelia   Updated February 24, 2021 at 10:43am   2 Most recent comment from [deleted]:Hello Ashley, If you are getting a spinning wheel / only endless loading for Amelia , it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee is not ... Mike HTML emailsClosed   Amelia   Updated February 24, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Mike,thank you for reaching out!I see; you would like to customize the email text and give it a more personal touch, so that the clients could feel more comfortable. Did you have anything particul ... Alvaro SlownessClosed   Amelia   Updated February 24, 2021 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello JaimeWe can recommend cloning your website with the Duplicator plugin. It will generate a couple of files which you can run on the new website, duplicating it.If you only wish to migrate Ameli ... Romain BUSSI Employee e--mailClosed   Amelia   Updated February 24, 2021 at 10:08am   3 Most recent comment from Aleksandar Vuković:Hello RomainThank you for your purchase.That is it - only one user (customer or employee) can have one email address, so when you deleted the customer, the issue was resolved.If you have any further ... Emmanuel Dodoo Cann Location RequiredClosed   Amelia   Updated February 23, 2021 at 9:19pm   4 Most recent comment from [deleted]:Hi, Kywong!Thank you for choosing Amelia.Unfortunately, at the moment it's not possible to make location selection mandatory. We are always looking for ideas on how to make Amelia better. So if y ... Joel Login settingsClosed   Amelia   Updated February 23, 2021 at 8:46pm   2 Most recent comment from [deleted]:Hi, Joel!Thank you for choosing Amelia.If Amelia Customers have a WordPress login, they can access the Panel with the same credentials. In order to set it this way, you have to connect your Customers ... Balogh Zoltán Employee settingsClosed   Amelia   Updated February 23, 2021 at 5:28pm   13 Most recent comment from [deleted]:Zoltan,I'm glad I could help.Please let us know if you have any other questions.Best Regards. Ian Cheng Qian Wu Service ExtraClosed   Amelia   Updated February 23, 2021 at 5:27pm   2 Most recent comment from [deleted]:Hi, Ian!Thank you for choosing Amelia.Unfortunately, there isn't a possibility of adding extras to services from packages. The extras can be added only when the service is booked separately.Howev ... Sheila Zayas SMS Reply MessageClosed   Amelia   Updated February 23, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hello Sheila, There isn't a possibility for changing that number with Amelia's current built-in features, unfortunately, to some number to which customers could reply to. The message that ... Hussnain Amelia BugsClosed   Amelia   Updated February 25, 2021 at 1:18pm   12 Most recent comment from [deleted]:Hello Hussnain,I've just got feedback from our developer regarding this matter - for the issue when more Amelia shortcodes are on the same page, and they implemented some changes in the plugin r ...